Service Offerings
Acquia Conversion Optimization Support Scope
Acquia has partnered with VWO to provide Testing, Insights, and Personalize services as Conversion Optimization powered by VWO.
Last updated: October 2025
Conversion Optimization powered by VWO Enterprise Tier
| Support type | Description | Timeframe | |
|---|---|---|---|
Support Availability | The availability of the Support team to respond and resolve queries is irrespective of the time zone. | 24 X 6 support except Indian public holidays and other listed holidays | |
| First Response Time | The availability of the Support team is only on working days and within the hours of VWO operation. This time shall change to 24 hours if support is required beyond regular hours of operation for VWO. | 4 hours during standard hours of operation (below). Outside of standard hours of operation, first response time is 24 hours. |
Standard hours of operation for Support are as follows: 5am IST Monday morning to 5am IST Saturday morning.
How to get help: Create a support ticket with Acquia or create a support ticket with VWO under Need Help in the VWO Dashboard.
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If this content did not answer your questions, try searching or contacting our support team for further assistance.