Revision date: May 31, 2023.
If you are using a static copy of this page, access
https://docs.acquia.com/support/guide/
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This Support Users Guide describes the specific Support services provided by Acquia to our customers. Acquia will update this guide from time-to-time to reflect enhancements to our service and policy updates.
Section | Description |
---|---|
Provides information about different methods to contact Acquia Support and the process to create Support tickets. | |
Provides an overview of Acquia’s version support policy, details of the support life cycle phases, and descriptions of supported software environments. | |
Provides information about the resources Acquia offers users for support, Acquia’s support policy, and customer success tips. | |
Provides information about Acquia’s platform maintenance and security upgrades, emergency maintenance and resizing, infrastructure support, and Varnish Configuration Language (VCL) policy. | |
Provides information about Acquia’s root cause analysis policy and process. | |
Provides information about Acquia’s service level agreements for each subscription. | |
Provides information about applications, environments, and services that are out of Acquia’s support scope. | |
Provides information about the scope of support for each of Acquia’s products and services. | |
Provides information about the scope of support for other services. |