Service Offerings

PHP Support Scope

Last updated: August 22, 2023

Component

  • PHP Extensions and Libraries

Supported versions

  • PHP 5.5 or later

Subscription information

PHP 7.4 LTS is limited to Drupal applications hosted on Acquia Cloud. Your PHP 7.4 LTS tickets will inherit the ticket response time from your Cloud Platform subscription.

  • Starter

  • Basic

  • Business

  • Premium

  • Elite

  • Standard

  • Plus

Support scope

Acquia supports the integration of PHP extensions with the Customer’s Drupal implementation. The Customer is responsible for compiling compatible PHP extensions and for providing .so files in their code repository. See Adding non-Drupal PHP extensions or libraries. Customer is responsible for troubleshooting any resulting PHP functionality issues.

PHP 7.4 Support

PHP 7.4 reached its end of life on November 28, 2022. All Acquia Cloud customers will receive PHP 7.4 support until March 29, 2024 for no additional charge. This provides customers with an assurance that applications that are dependent on PHP 7.4 will continue to function and remain compatible with Acquia’s Drupal Cloud platform, subject to certain limitations. Despite the PHP community’s EOL for PHP 7.4, Acquia will continue to provide security updates for PHP 7.4 according to Acquia’s Security Patch Management policy.

Acquia will offer extended support for PHP 7.4 until November 30, 2025 under the PHP 7.4 Long Term Support Program paid offering.

Note

Customer acknowledges that PHP 7.4 compatibility with Acquia open source projects including Acquia CLI, Acquia CMS and BLT is dependent on open source community libraries and are therefore not covered under Acquia’s PHP 7.4 support.

  • Acquia Cloud Professional Self-Service: All Acquia Cloud self-service customers will receive PHP 7.4 support until March 29, 2024.

    • To receive support for PHP 7.4 after March 2024, Acquia Cloud self-service customers must upgrade to an Acquia Cloud managed service subscription and purchase PHP 7.4 Long Term Support by April 1, 2024.

    • All Acquia Cloud self-service customers with applications running PHP 7.4 will be force upgraded if they do not upgrade to an Acquia Cloud managed service subscription and purchase PHP 7.4 Long Term Support by April 1, 2024.

  • Acquia Cloud contract non-Drupal 7 applications: All Acquia Cloud Platform and Acquia Site Factory customers with non-Drupal 7 applications will receive PHP 7.4 support until March 31, 2024.

    • To receive support for PHP 7.4 after March 2024 for non-Drupal 7 applications, Acquia Cloud Platform and Acquia Site Factory customers must purchase PHP 7.4 Long Term Support by April 1, 2024.

    • All Acquia Cloud Platform and Acquia Site Factory customers with non-Drupal 7 applications running PHP 7.4 will be force upgraded if they do not purchase PHP 7.4 Long Term Support by April 1, 2024.

  • Acquia Cloud contract Drupal 7 applications: All Acquia Cloud Platform and Acquia Site Factory customers with Drupal 7 applications will receive PHP 7.4 support until October 31, 2024.

    • To receive support for PHP 7.4 after October 2024 for Drupal 7 applications, Acquia Cloud Platform and Acquia Site Factory customers must purchase PHP 7.4 Long Term Support by November 1, 2024.

    • All Acquia Cloud Platform and Acquia Site Factory customers with Drupal 7 applications running PHP 7.4 will be force upgraded if they do not purchase PHP 7.4 Long Term Support by November 1, 2024.

PHP 7.4 Long Term Support (LTS) Program

The Acquia PHP 7.4 LTS program is a subscription extension of Acquia’s PHP 7.4 support for Acquia Cloud Platform and Acquia Site Factory subscriptions through November 30, 2025. This paid program is for Acquia contract customers who want access to PHP 7.4 support beyond the mentioned deadline. The PHP 7.4 LTS program begins from April 1, 2024 and ends on November 30, 2025. Security coverage of PHP 7.4 shall be performed according to Acquia’s Security Patch Management policy.

Acquia strongly encourages customers to upgrade to a currently supported PHP version as soon as possible.

Installation of custom PHP extensions

Customers needing PHP extensions not provided as part of Acquia hosting should follow the instructions at Adding non-Drupal PHP extensions or libraries and create a Support ticket to have them enabled.

Example Support Tickets

For guidance purposes, refer to the following examples when filing support requests related to PHP 7.4 LTS:

Example

Ticket Urgency

Acquia Response

Request for status update on PHP 7.4 security or platform compatibility issue.

Normal or High

Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform subscription.

My site is down or otherwise impacted by a PHP 7.4 security or platform compatibility issue.

High

Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform subscription.