Service Offerings

Campaign Studio Support Scope

Note

For additional information about Campaign Studio, see its product documentation.

With Campaign Studio, you can build email, nurture campaigns, personalize messages, execute A/B tests, and measure results. It simplifies marketing automation for everyone on your team, eliminating the need for dedicated, certified staff to execute your campaigns.

Last updated: August 22, 2023

Component

Campaign Studio

Subscription information

Basic Campaign Studio

Critical urgency timeframe

2 hours

High urgency timeframe

8 hours*

Medium urgency timeframe

2 business days*

Low urgency timeframe

4 business days*

* Monday through Friday within the Customer Application’s Support Region business hours, excluding regional holidays

Support scope

Acquia Support will provide the following support to these Campaign Studio components:

  • Campaigns: Diagnose problems with the campaign builder and scheduling events.

  • Channels: Diagnose problems with email themes, but may not be able to assist with troubleshooting or fixing email client issues. Acquia Support does not create new themes or add to existing themes.

  • Components: Diagnose problems with assets, dynamic web content, forms, and landing pages.

  • Campaign management: Diagnose problems with contacts, segments, and contact lists