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Supported software life cycle
Acquia reserves the right to retire support for certain versions of the supported applications. As a standard, Acquia will support the current major and minor versions of Drupal supported by the Drupal community as defined in the Drupal Core Release Cycle Schedule. This ensures that Customers receive the best possible support and are able to take advantage of the latest features and security enhancements in the software.
As we continue to implement new products and services and upgrade Cloud Platform, we will implement EOL deadlines that may require action on your part. For specific information about software versions and upgrade plans, see the Software end-of-life schedule.
Applies to currently supported Drupal versions.
Applies to supported Drupal versions upon completion of their end-of-life cycle as defined on https://www.drupal.org.
For all major and minor Drupal versions outside of the supported Drupal versions, Acquia does not guarantee:
In all cases, applications hosted on Cloud Platform, Cloud Platform Enterprise, and Site Factory will run on supported software environments. Acquia maintains these environments and will notify Customers when we require a change to the underlying software due to an end-of-life notification. In those cases, we will provide Customers with advance notice prior to upgrading our systems. For the current list of supported software and versions for Acquia-managed environments, see Cloud Platform technology platform and supported software.
This includes environments hosted by the Customer or any non-Acquia third party. Acquia strongly recommends that Customers maintain current and supported versions of all the software required to run their website. Acquia does not place any restrictions on which non-Drupal software and versions that Customer run in self-hosted environments. The Acquia Support Subscription does not cover support, configuration, or installation advice for any non-Drupal application. The Customer must retain adequate resources and expertise to support and manage the non-Drupal applications and access key logs (or any other items) that are required for diagnostic activities. Acquia does not troubleshoot issues in locally-hosted development environments.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
For all major and minor Drupal versions outside of the supported Drupal versions, Acquia does not guarantee:
In all cases, applications hosted on Cloud Platform, Cloud Platform Enterprise, and Site Factory will run on supported software environments. Acquia maintains these environments and will notify Customers when we require a change to the underlying software due to an end-of-life notification. In those cases, we will provide Customers with advance notice prior to upgrading our systems. For the current list of supported software and versions for Acquia-managed environments, see Cloud Platform technology platform and supported software.
This includes environments hosted by the Customer or any non-Acquia third party. Acquia strongly recommends that Customers maintain current and supported versions of all the software required to run their website. Acquia does not place any restrictions on which non-Drupal software and versions that Customer run in self-hosted environments. The Acquia Support Subscription does not cover support, configuration, or installation advice for any non-Drupal application. The Customer must retain adequate resources and expertise to support and manage the non-Drupal applications and access key logs (or any other items) that are required for diagnostic activities. Acquia does not troubleshoot issues in locally-hosted development environments.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
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