Service Offerings

Supported software life cycle


Supported Drupal version

Acquia reserves the right to retire support for certain versions of the supported applications. As a standard, Acquia will support the current major and minor versions of Drupal supported by the Drupal community as defined in the Drupal Core Release Cycle Schedule. This ensures that Customers receive the best possible support and are able to take advantage of the latest features and security enhancements in the software.


Following the community Drupal Core Release Cycle Schedule, Acquia will support Drupal 7 through its official end-of-life (EOL) on January 5, 2025. Acquia will maintain platform compatibility with Drupal 7 and PHP 7.4 through November 2025. Long Term Support (LTS) for PHP 7.4 will be available during this period for an additional fee.

As we continue to implement new products and services and upgrade Cloud Platform, we will implement EOL deadlines that may require action on your part. For specific information about software versions and upgrade plans, see the Software end-of-life schedule.

Life cycle description

Acquia Support

Applies to currently supported Drupal versions.

  • Acquia provides comprehensive support coverage per subscription entitlement and support scope.
  • A full range of Remote Administration services are available.
  • Remote Administration security updates are only available for the current and most recent minor version releases.


Applies to supported Drupal versions upon completion of their end-of-life cycle as defined on

  • Acquia Docs and knowledge base articles are available.
  • Acquia does not provide active support.

For all major and minor Drupal versions outside of the supported Drupal versions, Acquia does not guarantee:

  1. Comprehensive Drupal support, as defined in Drupal scope of support.
  2. Compatibility with Acquia product releases

Supported software environments

Acquia-hosted environments

In all cases, applications hosted on Cloud Platform, Cloud Platform Enterprise, and Site Factory will run on supported software environments. Acquia maintains these environments and will notify Customers when we require a change to the underlying software due to an end-of-life notification. In those cases, we will provide Customers with advance notice prior to upgrading our systems. For the current list of supported software and versions for Acquia-managed environments, see Cloud Platform technology platform and supported software.

Customer-hosted environments

This includes environments hosted by the Customer or any non-Acquia third party. Acquia strongly recommends that Customers maintain current and supported versions of all the software required to run their website. Acquia does not place any restrictions on which non-Drupal software and versions that Customer run in self-hosted environments. The Acquia Support Subscription does not cover support, configuration, or installation advice for any non-Drupal application. The Customer must retain adequate resources and expertise to support and manage the non-Drupal applications and access key logs (or any other items) that are required for diagnostic activities. Acquia does not troubleshoot issues in locally-hosted development environments.