2.1. Drupal Integration¶

Customer must install the appropriate version of the Acquia Search Solr or Acquia Connector modules available from Drupal.org to connect the versions of Drupal supported by Acquia to Acquia Search.

2.2. Solr Access¶

Acquia Search is a Solr service accessed solely through Drupal modules. Customer doesn’t have direct access to the Solr administration user interface or the Solr API. The Acquia Search Solr endpoint URLs supported by Acquia are:

2.3. Real-time Search¶

Acquia Search doesn’t support real-time or near-real-time search. Regardless of how frequently the customer indexes documents into Acquia Search, Acquia Search will require a variable number of minutes before the documents are searchable through the Index.

2.4. Acquia Search Entitlements¶

Shared Acquia Search entitlements are available through Cloud Platform and Site Factory subscriptions. Entitlement limits are based on the sum of all queries and the maximum index size per subscription.

2.4.1. Shared Acquia Search for Cloud Platform Professional and Cloud Platform Enterprise Subscriptions

2.4.2. Shared Acquia Search for Site Factory Subscriptions

The limit on Queries and the Index Size are per Subscription.

2.4.3. Shared Acquia Search for Developer Subscriptions

Acquia has updated its Acquia Search product, and has discontinued the legacy Acquia Search product. Acquia will continue to provide access to Acquia Search for Developer subscriptions that were created prior to March 1, 2022. New subscriptions that require Acquia Search should speak to an Acquia representative about upgrading their solution.

2.5. Acquia Search Add-ons Entitlements¶

Acquia Search entitlement limits can extend through add-ons if purchased by the customer, as indicated in the order.

2.5.1. Shared Acquia Search Add-ons

The shared Acquia Search add-ons increase the maximum index size allowed and the number of queries permitted.

2.5.2. Dedicated Acquia Search Add-ons

Dedicated Search add-ons entitle a dedicated Search deployment in a single region where Acquia Search can be provisioned according to the following capacity limits:

The auto stack creation step for the new index creation process is available for customers who have the Dedicated Search add-ons customers entitlement.

2.6. Index Entitlements¶

Customer is entitled to the following number of indexes based on their Drupal applications.

3.1. Support Services¶

Customer’s subscription to Acquia Search includes unlimited diagnosis support as described in the Acquia Search Support Scope in the Support Users Guide. Customer can contact Acquia Support in accordance with the Support Users Guide and in accordance with stated Urgency Levels. Initial response times for support requests vary on the urgency level and customer’s subscription tier as described in the Support Users Guide.

4.1. Data Centers¶

Acquia Search is delivered to the customer from the following Data Center:

• US East (Northern Virginia)

The data center region is physically remote from Acquia’s office facilities. A disaster affecting one or more of Acquia’s offices would not impact the availability of Acquia Search. Acquia Search supports single-region deployment for each customer.

4.2. Backups¶

In the event of a data-loss event, the customer must reindex their site to regenerate the index and ensure their index is up-to-date.

5.1. Search Queries Limits¶

Acquia reserves the right to enforce maximum search queries per month limits on customer applications as set forth in the product documentation (each a “Search Queries Limit”).

5.2. Emergency Search Queries Limit Increase¶

In the event Acquia becomes aware a customer’s application is exceeding its allocated search queries limit as described in Section 5.1 above, Acquia will notify the customer and will take reasonable actions to increase such search queries limits in an effort to maintain website search availability. Customer agrees that Acquia, in its reasonable discretion, may unilaterally increase search queries limits to the best appropriate Acquia Search tier, including moving the customer site(s) from shared Acquia Search to dedicated Acquia Search, available at Acquia’s then current rates. Unless otherwise agreed, such additional search queries limits will remain provisioned for the remainder of the subscription term. Customer agrees to pay for such additional limits for the remainder of the term.

Acquia reserves the right to:

1. For Shared Acquia Search, rate limit or disable Acquia Search if the customer has exceeded their search queries limit and has any outstanding amounts due.

2. For dedicated Acquia Search, not increase search queries limits if the customer has any outstanding amounts due.

3. Remove customer’s indexes from monitoring in the event that a recommended or completed search queries limit increase is refused or otherwise disputed by the customer. Search downtime incurred while the customer is out of monitoring will be excluded from service level policy calculations.

5.3. Index Size Limits¶

Each Acquia Search entitlement includes specified limits on the maximum size of the Index.

5.4. Emergency Index Size Increase¶

In the event Acquia becomes aware that the customer has reached, or may reach, its maximum index size limit as described in Section 5.3 above, Acquia will notify customer and will take reasonable actions to increase the index capacity in an effort to maintain website availability. Customer agrees that Acquia, in its reasonable discretion, may delete data from the customer’s non-production Indexes and / or unilaterally increase index size limits to the best appropriate Acquia Search tier available at Acquia’s then current rates. Such increased index size limits will remain provisioned for the remainder of the applicable subscription term and the customer agrees to pay for such increased index size limits for the remainder of such subscription term. Acquia reserves the right to not increase index size limits if the customer has any outstanding accounts receivable due under its account.