This section provides information about all the products, services, and support options available from Acquia. The information in this section will help you in tasks such as evaluating Acquia solutions, managing your current subscription, and understanding your support entitlements, so that you can make informed decisions and get the most value from your Acquia experience.

Acquia contracts are comprised of Order Forms signed by the Customer and the scope of Services and Support documented in this section. For more information about Acquia's legal and security compliance, visit the Acquia Trust Center.

What you will find in this section

• Product and Service Descriptions: Learn about the features and benefits of each Acquia product and service, including hosting, support, and add-ons.
• Subscription Levels: Compare subscription tiers to understand what is included at each level.
• Support Offerings: Review the types of support available, including response times, support channels, and escalation processes.
• Service Level Agreements (SLAs): Understand the commitments Acquia makes regarding uptime, response times, and service reliability.
• Add-ons and Upgrades: Explore additional services and options to enhance your Acquia subscription.
• Product Privacy Notices: Learn how our products protect user data privacy.

How this section can help you

• Choosing the Right Solution: Select the Acquia products and services that best fit your organization’s needs.
• Maximizing Your Subscription: Take full advantage of the features and support included in your plan.
• Planning for Growth: Identify add-ons or higher service tiers that can support your evolving requirements.
• Understanding Support: Know what to expect from Acquia’s support team and how to get help when you need it.

For detailed information, use the navigation menu to explore specific topics within this section. If you have questions or need further assistance, our Support team is always available to help.

Products and Services Guide