Service Offerings

Cloud Platform Professional Product Guide


For additional information about Cloud Platform, see its product documentation.

Last updated: June 17, 2022

Acquia will provide the PaaS service described below only if purchased by Customer, as indicated in the Order.

Cloud Platform is a self-service, Drupal-tuned cloud platform that will provide Customer with a pre-configured environment for delivering Drupal-powered content and services. Acquia will maintain Customer’s website(s) on the Platform during the Subscription Term as more fully described at Cloud Platform Data Sheet. Customer is entitled to up to six Users. Acquia will conduct daily backups of the website(s) on the Platform. Load balancer machines provided in the Platform are shared between multiple customers. Customer agrees it will not perform any load tests or load-inducing vulnerability tests on Customer’s live website(s).

1. New Relic APM Services

New Relic Application Performance Monitoring (“New Relic APM”) licenses are included with Cloud Platform Professional, Cloud Platform Enterprise, and Site Factory subscriptions. New Relic APM provides Customer with access to New Relic APM Pro. New Relic APM Pro includes Lite access to Synthetics, Custom Events, New Relic One, and New Relic Browser. Access to such services is subject to change.

Use Restrictions: Use of New Relic APM is restricted to applications hosted on the Cloud Platform and cannot be utilized by non-Acquia services.

Use Limitations: Use of New Relic is subject to the following resource limits:

Cloud Platform Professional subscriptions are limited to 100 GB of data ingest per month per subscription, and 100,000 APM Pro Events per month per subscription. Customers are limited to 1 Full User per subscription.

Should Customer’s usage exceed the resource limits for their subscription by 20% for a given month, they will be charged an overage fee determined by the applicable fee schedule set forth in Acquia’s then current commercial price book. Should Customer’s usage exceed a limit by less than 20% for a single month and subsequently usage is reduced below limit, Customer will not be charged for those overages. Should the customer exceed subscription limits by any amount for two consecutive months, then overages will be applicable at the stated rate. Customer will also have to pay the backdated amount.

Acquia Inc. reserves the right to change the Products and Services Guide based on prevailing market practices and the evolution of our products. Changes will not result in a degradation in the level of services provided during the period for which fees for such services have been paid.