Service Offerings

Content Hub Product Guide


For additional information about Acquia Content Hub, see its product documentation.

Last updated: December 21, 2023

Acquia Content Hub is a cloud-based content distribution and discovery service that enables customers to author, search, and share content throughout a complex network of sites and channels. Content Hub Enterprise supports publishing content from Drupal sites and syndicating content to Drupal sites either using the Acquia Content Hub modules or through the Content Hub API.

1. Content Hub Capabilities

Content Hub connects content bi-directionally, enabling global enterprises to discover, reuse, and distribute content throughout their entire organization in a secure cloud environment.

Content Hub empowers content curators, managers, and creators to take control of their content with a robust set of content discovery and sharing tools.

1.1. Content Repository

Aggregation and normalization of content and data from any enterprise content source or system.

1.2. Content Discovery

Content discovery tools, including automatic updates and faceted search, to break down content silos and enable enterprise content managers to quickly find relevant content from other enterprise websites, departments, or technologies.

1.3. Content Syndication

Automated subscription updates from content authors to content consumers in near real time, respecting local changes and workflow rules.

1.4. Drupal Connector

Content Hub Drupal connector modules including ongoing module releases.

1.5. API Integration

Access the Content Hub API to build custom integrations with non-Drupal applications.

2. Subscription Tiers

The tiered entitlements are based on the number of documents being stored/managed by the customer.

A document is defined as a unique entity stored in the Content Hub service in the Common Data Format (CDF).

Content Hub recognizes three document types out of the box:

Each of these documents (Drupal entities) is uniquely identifiable through a UUID (Universally Unique Identifier) and is published to Content Hub from Drupal sites with the Content Hub Publisher module enabled.

2.1. Content Hub - 5K

This subscription allows for up to 5,000 total documents to be stored across any number of environments.

2.2. Content Hub - 10K

This subscription allows for up to 10,000 total documents to be stored across any number of environments.

2.3. Content Hub - 20K

This subscription allows for up to 20,000 total documents to be stored across any number of environments.

3. Subscription Add-Ons

3.1. Content Hub - 10K Additional Documents

This add-on allows for 10,000 extra documents beyond 20,000. This add-on requires a base Content Hub subscription with 20,000 documents.

4. Support Services

Customer’s subscription to Acquia Content Hub includes unlimited diagnosis support for Acquia Content Hub as described in the Content Hub product support scope in the Support Users’ Guide.

Customer can contact Acquia Support in accordance with the Support Users Guide and in accordance with stated Urgency Levels. Initial response times for support requests vary on the urgency level and Customer’s Subscription tier as described in the Support Users Guide.

5. Service Level Policy for Content Hub

Acquia will use commercially reasonable efforts to make the Content Hub infrastructure available for 99.9% during any calendar month during the applicable Subscription Term (Content Hub SLA). Availability and Unavailability shall be calculated in accordance with the formula set forth in Acquia’s Service Level Policy. In the event Acquia does not meet the Content Hub SLA for a calendar month, the parties shall be entitled to the rights and remedies set forth in the Service Extensions section, subject to the following Service Commitment Exclusions.

5.1 Service Commitment Exclusions

The Service Commitment does not apply to any unavailability, outage, suspension, or termination of any Acquia SaaS performance issues:

  1. due to factors outside Acquia’s reasonable control

  2. that resulted from Customer’s or third-party hardware or software

  3. that resulted from actions or inactions of Customer or third parties

  4. caused by Customer’s use of the Content Hub Service after Acquia advised Customer to modify its use of the Service, if Customer did not modify its use as advised

  5. during beta and trial Services (as determined by Acquia)

  6. attributable to the acts or omissions of Customer or Customer’s employees, agents, contractors, or vendors, or anyone gaining access to Acquia’s Service by means of Customer’s Authorized Users’ accounts or equipment

6. Data Portability and Deletion

Upon request made by Customer within 7 days of termination or expiration of the Subscription Services, Acquia will make Customer Data and Customer Applications available to Customer for export or download. At the end of such 7-day period, Acquia will delete or otherwise render inaccessible any Customer Data and Customer Applications, unless legally prohibited. Acquia has no obligation to retain the Customer Data for Customer purposes after this 7-day post termination period.

Acquia Inc. reserves the right to change the Products and Services Guide based on prevailing market practices and the evolution of our products. Changes will not result in a degradation in the level of services provided during the period for which fees for such services have been paid.