Service Offerings

Product Guide definitions

Last updated: July 14, 2020

Any terms used in this Guide but not defined herein will have the meaning ascribed to such term in the Subscription and Services Agreement between Acquia and Customer.

  • Acceptable Use Policy – Located at Acquia Acceptable Use Policy.
  • Acquia Search – The fully managed SaaS search offering created by Acquia and included as part of the Acquia platform that integrates with Drupal applications built on the Apache Solr search engine.
  • SaaS Tools – Acquia’s proprietary website management tools.
  • Apache – The freely available web server that is distributed under an open source license.
  • Availability Zones – The distinct physical locations that house the AWS data centers and which are engineered to be insulated from failures in other Availability Zones and provide low latency network connectivity to other Availability Zones in the same Region.
  • AWS – Amazon Web Services.
  • CAPTCHA – Stands for Completely Automated Public Turing test to tell Computers and Humans Apart. It is a type of challenge-response test used to determine whether a user is human. This is done by asking a user to solve a challenge that is hard for computers, but relatively easy for human beings. Acquia currently supports both image and audio CAPTCHAs.
  • CDN – A content delivery network provided by a third party (for example, Akamai).
  • Certified Customer Drupal Modules – Drupal Modules that have been certified by Acquia through an Acquia Professional Services engagement.
  • Code Base – One set of Drupal code and files powering one or more website(s).
  • Drupal Modules – Customer-selected contributed or custom Drupal modules.
  • Enhancement – An addition of functionality not currently present on Customer’s websites.
  • Git – A distributed revision control and source code management system with an emphasis on speed.
  • Instance – As defined in each Order.
  • Ham – Positive content that is automatically published.
  • LAMP Stack – The solution stack of free, open source software. The acronym LAMP refers to Linux, Apache, MySQL, and PHP.
  • Order – Any written order for products, hosting and/or support services, including, without limitation, a purchase order, order, Statement of Work, or other form of ordering document delivered to Acquia, which is subject to, and incorporates by reference, the terms and conditions of the Master Agreement, and to which no other terms apply.
  • PHP – The open source server-side scripting language designed for web development to produce dynamic web pages.
  • Platform Drupal Instance – A production environment through a Drupal 7-based website builder.
  • Publicly Available Software – Any open source software, free software, or any similar software.
  • Regions – The various geographic areas in which AWS infrastructure services are hosted within the United States, Europe, and Asia Pacific. Currently, Acquia utilizes AWS services in the following regions:
    • US East (Northern Virginia)
    • US West (Oregon)
    • EU West (Dublin, Ireland)
    • EU Central (Frankfurt, Germany)
    • APAC (Singapore, Sydney)
    • South America (São Paulo)
  • Site Factory Platform – Site Factory platform provisioned for Customer on Acquia’s managed hosting infrastructure.
  • Site Factory Platform Dashboard – A management dashboard.
  • Site Factory Platform Drupal Instance – A production environment through a Drupal-based website builder.
  • Site Factory Platform Version Control – The Git version control application.
  • Site Factory Customer Drupal Instance – A version of the Site Factory Platform Drupal Instance that has been customized by the Customer or on behalf of the Customer.
  • Site Factory Drupal Modules – Drupal contributed and custom modules added to the Site Factory Platform Drupal Instance to create the Site Factory Customer Drupal Instance.
  • Spam – Negative content that is automatically blocked.
  • Support Users’ Guide – Located at Support Users Guide.
  • Unavailability – The PaaS is unresponsive or responds with an error.
  • Unsure – Anything between Ham and Spam. Acquia does not recognize the user, they are shown CAPTCHAs, and the Customer gets to decide if the content is automatically published, blocked, or sent for manual moderation.
  • Update – The deployment of a subsequent release of the Site Factory Platform or Site Factory Platform Drupal Instance that Acquia generally makes available at no additional license fee. Updates are provided when available as determined by Acquia. Acquia retains the right to deploy updates Monday through Friday, between 11 PM and 7 AM data center local time.
  • User – Any of Customer’s employees, consultants, contractors, or agents authorized to use the Services in accordance with the terms and conditions of this Guide.

Acquia Inc. reserves the right to change the Products and Services Guide based on prevailing market practices and the evolution of our products. Changes will not result in a degradation in the level of services provided during the period for which fees for such services have been paid.