Service Offerings
Site Studio Product Guide
Last updated: May 20, 2025
Acquia will provide Site Studio Services only if purchased by the Customer, as indicated in the Order.
Site Studio Services are used for the design, building, and management of Drupal websites, including page editor and site builder solutions, and includes associated support.
For purposes of this section, the following definitions will be used:
Upon execution of an Order with Acquia, Customer shall receive the following:
In addition to any restriction and limitations set forth in Customer’s Agreement and applicable Order, the license granted under Clause 2.1 is subject to the following limitations:
Acquia shall use reasonable efforts to ensure that the uptime for the Services is at least 99.9% during each calendar month. In this Clause 3.1, uptime means the percentage of time during a given period when the Services are available at the gateway between the public internet and the network of the hosting services provider for the Services.
In the event Acquia does not meet 99.9% general availability of the Services for a calendar month, for each one-half hour of unavailability Customer will receive a one-day extension of their Services (each a Service Extension). To properly claim a Service Extension, Customer must inform Acquia within fifteen (15) days of the purported outage and provide a full description of the service interruption, including logs if applicable. If Customer has accumulated Service Extensions during two (2) consecutive months or three (3) months in any six-month period, Customer may terminate the applicable Order upon seven (7) days’ advance written notice to Acquia. In the event of an unavailability of the PaaS that is directly attributable to flaws in Customer’s environment (including the underlying code) where, despite reasonable notification from Acquia that such flaws are adversely impacting availability and Customer fails to correct such flaws, then Acquia may terminate the applicable Order upon 30-days written notice to Customer. The Service Extension and termination rights constitute Customer’s exclusive remedy and Acquia’s sole liability and obligation for any failure to maintain the Service Commitment.
The Service Commitment does not apply to any unavailability, outage, suspension or termination of any Acquia PaaS performance issues:
In addition, unavailability of some specific features or functions within the website while other features remain available will not constitute unavailability of the website, so long as the unavailable features or functions are not, in the aggregate, material to the website.
In the event of any outages described above, Acquia will use commercially reasonable efforts to minimize any disruption, inaccessibility or inoperability of the website in connection with outages, whether scheduled or not. Such efforts will include instances in another Availability Zone if available.
The Customer acknowledges that:
Upon execution of an Order with Acquia, and subject to any restrictions and limitations set forth in the Agreement, Acquia hereby grants to the Customer during the applicable Subscription Term a worldwide, nonexclusive, non-transferable license to use the Licensed Materials in conjunction with the Drupal Module solely for the purpose of editing the Customer’s Drupal web application(s) hosted on Cloud Platform.
Site Studio has a number of prebuilt UI kits available to accelerate the build time of the websites enabled by Site Studio. This includes UI kits created by Acquia and UI kits created by partners.
While every endeavour is made to ensure that the UI kits are fully compatible with Site Studio and the current Drupal version, this cannot be guaranteed for every use case or environment setup. The responsibility for testing and supporting any UI kit is therefore, the responsibility of the customer unless you have entered into specific additional agreement with Acquia or an authorised partner.
The Customer acknowledges that it will need to maintain an up-to-date instance of the Drupal software, and all necessary prerequisite software, to benefit from the Services.
Upon request made by Customer within 7 days of termination or expiration of the Subscription Services, Acquia will make Customer Data and Customer Applications available to Customer for export or download. At the end of such 7-day period, Acquia will delete or otherwise render inaccessible any Customer Data and Customer Applications, unless legally prohibited. Acquia has no obligation to retain the Customer Data for Customer purposes after this 7-day post termination period.
Acquia Inc. reserves the right to change the Products and Services Guide based on prevailing market practices and the evolution of our products. Changes will not result in a degradation in the level of services provided during the period for which fees for such services have been paid.
| Date | Update |
| May 20, 2025 | Added quicklinks. |
| May 7, 2025 | Added document changelog. |
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Last updated: May 20, 2025
Acquia will provide Site Studio Services only if purchased by the Customer, as indicated in the Order.
Site Studio Services are used for the design, building, and management of Drupal websites, including page editor and site builder solutions, and includes associated support.
For purposes of this section, the following definitions will be used:
Upon execution of an Order with Acquia, Customer shall receive the following:
In addition to any restriction and limitations set forth in Customer’s Agreement and applicable Order, the license granted under Clause 2.1 is subject to the following limitations:
Acquia shall use reasonable efforts to ensure that the uptime for the Services is at least 99.9% during each calendar month. In this Clause 3.1, uptime means the percentage of time during a given period when the Services are available at the gateway between the public internet and the network of the hosting services provider for the Services.
In the event Acquia does not meet 99.9% general availability of the Services for a calendar month, for each one-half hour of unavailability Customer will receive a one-day extension of their Services (each a Service Extension). To properly claim a Service Extension, Customer must inform Acquia within fifteen (15) days of the purported outage and provide a full description of the service interruption, including logs if applicable. If Customer has accumulated Service Extensions during two (2) consecutive months or three (3) months in any six-month period, Customer may terminate the applicable Order upon seven (7) days’ advance written notice to Acquia. In the event of an unavailability of the PaaS that is directly attributable to flaws in Customer’s environment (including the underlying code) where, despite reasonable notification from Acquia that such flaws are adversely impacting availability and Customer fails to correct such flaws, then Acquia may terminate the applicable Order upon 30-days written notice to Customer. The Service Extension and termination rights constitute Customer’s exclusive remedy and Acquia’s sole liability and obligation for any failure to maintain the Service Commitment.
The Service Commitment does not apply to any unavailability, outage, suspension or termination of any Acquia PaaS performance issues:
In addition, unavailability of some specific features or functions within the website while other features remain available will not constitute unavailability of the website, so long as the unavailable features or functions are not, in the aggregate, material to the website.
In the event of any outages described above, Acquia will use commercially reasonable efforts to minimize any disruption, inaccessibility or inoperability of the website in connection with outages, whether scheduled or not. Such efforts will include instances in another Availability Zone if available.
The Customer acknowledges that:
Upon execution of an Order with Acquia, and subject to any restrictions and limitations set forth in the Agreement, Acquia hereby grants to the Customer during the applicable Subscription Term a worldwide, nonexclusive, non-transferable license to use the Licensed Materials in conjunction with the Drupal Module solely for the purpose of editing the Customer’s Drupal web application(s) hosted on Cloud Platform.
Site Studio has a number of prebuilt UI kits available to accelerate the build time of the websites enabled by Site Studio. This includes UI kits created by Acquia and UI kits created by partners.
While every endeavour is made to ensure that the UI kits are fully compatible with Site Studio and the current Drupal version, this cannot be guaranteed for every use case or environment setup. The responsibility for testing and supporting any UI kit is therefore, the responsibility of the customer unless you have entered into specific additional agreement with Acquia or an authorised partner.
The Customer acknowledges that it will need to maintain an up-to-date instance of the Drupal software, and all necessary prerequisite software, to benefit from the Services.
Upon request made by Customer within 7 days of termination or expiration of the Subscription Services, Acquia will make Customer Data and Customer Applications available to Customer for export or download. At the end of such 7-day period, Acquia will delete or otherwise render inaccessible any Customer Data and Customer Applications, unless legally prohibited. Acquia has no obligation to retain the Customer Data for Customer purposes after this 7-day post termination period.
Acquia Inc. reserves the right to change the Products and Services Guide based on prevailing market practices and the evolution of our products. Changes will not result in a degradation in the level of services provided during the period for which fees for such services have been paid.
| Date | Update |
| May 20, 2025 | Added quicklinks. |
| May 7, 2025 | Added document changelog. |
If this content did not answer your questions, try searching or contacting our support team for further assistance.