Acquia Global Support features access to a large, professional, global network of Drupal experts, which comprises the industry’s highest level of technical Drupal expertise.
About Acquia Support
Acquia’s world-class Support organization includes over 50 professionals with over 250 years of combined experience. Coupled with a 24x7 availability for critical issue response, Acquia Support provides best practice consultations customized to your needs. The team has coverage in all time zones, with fluency in more than seven languages.
To resolve issues, Acquia Support may collaborate directly with an unparalleled 150 or more Drupal experts in other departments, including core owners, security team members, and module contributors.
Acquia Support involves assessment, diagnosis, and recommended resolution of application faults and performance issues. With aggressive SLA-based responses, Acquia Support includes unlimited infrastructure support and application allowances for:
- Drupal core, contributed modules, and themes
- Third-party integration modules (for example, LDAP)
For custom modules, configuration, and themes, Acquia Support will attempt to identify website problems related to custom code, and may also identify particular aspects of custom code that are responsible for the reported issue.
Contact Acquia Support
To contact Acquia Support for help, use either of the following methods:
- Self-ticketing
If you contact Acquia Support by phone, the team will open a ticket for you. Support by telephone is limited by subscription level.
Contact DAM Support
To submit a DAM Support case:
- Log in to your DAM site.
In the global menu, click the Help (?) icon and then click Acquia DAM Community.
The system redirects you to the Acquia DAM Community welcome page.
- In the Support menu, click Contact support and create a case for the Support team.
Alternatively, you use the Chat option to interact with a DAM Support specialist.
Contact Optimize Support
To get help on Acquia Optimize, use either of the following methods:
- Write an email to [email protected].
- Log in to Acquia Optimize and use either of the following options:
Click Contact Support to send your query to the Optimize Support team.
Alternatively, you can search for an article that answers your query.
- Click the Knowledge Base (?) icon to access help articles.
- Click your Profile icon and then click Book online training to schedule an online training session.
Documentation
You can find technical information about Acquia’s products and Drupal in general on Acquia’s Product Documentation page. You can also go to Acquia’s Support Knowledge Base where you can troubleshoot common problems and known issues, find answers to common technical questions, find best practices, tips and tricks, development, and hosting guides that will help you complete your tasks. Acquia recommends you search this documentation for answers to your questions before contacting Acquia Support.
Acquia Support online resources
The following online resources are available to help you as you interact with Acquia Support: