Viewing incidents¶

The Acquia Status page also provides updates on individual incidents as they occur. When an incident is first posted, we mark the status as Investigating. We then update the status to Identified, Monitoring, or Resolved, with the appropriate information. Not every incident will pass through each of the statuses. For example, we may resolve a short, temporary blip and the status can go directly from Investigating to Resolved, skipping Identified and Monitoring.

Subscribing to Acquia Status¶

The following are the communication methods for subscribing to the Acquia Status page:

• Email
• SMS
• Slack
• Atom or RSS feeds

You can subscribe to individual components, individual incidents, or all notifications to receive updates appropriate for your website. To subscribe to Acquia Status, complete the configuration for your preferred communication method.

The following tabs list the steps for each of the communication methods:

Updating preferences for Acquia Status¶

After subscribing to the Acquia Status page, you can update preferences for email and SMS notifications.

The following tabs list the steps to update preferences for email and SMS notifications:

Unsubscribing from Acquia Status updates¶

To unsubscribe from Acquia Status notifications:

1. Click Subscribe to Updates.
2. Complete the OTP process based on your existing subscription to view the Manage notifications page.
3. Clear the checkboxes for the Acquia products for which you no longer want to receive notifications.
   • To select of all the checkboxes, click Select all.
   • To clear all the checkboxes, click Select none.
4. Click Update Preferences.

Changing emergency communication practices¶

Acquia will not send emergency notification email messages directly to subscriber contacts for any issue adequately covered by updates to the Acquia Status page. Acquia will notify subscribers by email or Support ticket if:

• The Acquia Status page cannot cover a situation.
• The status message is specific to a group of subscribers not represented on the Acquia Status page.

Receiving Acquia maintenance notices¶

Acquia Support uses Campaign Studio to send notices about important maintenance issues to Acquia-hosting subscribers. In most cases, subscribers will not have issues receiving these emails. If you have configured your email server to not accept certain content, you must add certain IP address ranges to your server’s allowlist to ensure that you receive the emails. For help with configuring your email server’s allowlist for accepted emails, create a Support ticket.