Service Offerings

Code Assembly Support Scope

 

Note

Code Assembly is a feature of Cloud Platform that manages the dependencies of Drupal and Node.js applications.

For more information about Code Assembly, visit Code Assembly documentation.

Component

Code Assembly – Drupal

Code Assembly – Node

Description

Note

This feature is available only on Cloud Next.

Code Assembly is a feature of Cloud Platform, and is treated as such for the purposes of support ticket urgency. Your ticket response time is based on your Cloud Platform Enterprise subscription.

With Code Assembly, you can:

  • Set and override default Cloud Actions for each Cloud Next environment through the Cloud Platform user interface.
  • Manage common deployment tasks when deploying new code on Cloud Next environments in a pre-defined order.

The task log in the Cloud Platform user interface displays the details of Code Assembly tasks. It indicates the status, time to completion, or cause of error regarding the Code Assembly tasks.

Supported versions

Subscription information

The following Acquia Cloud Enterprise subscriptions running on the Cloud Next infrastructure can access the Code Assembly feature:

  • Starter
  • Basic
  • Business
  • Premium
  • Elite

Support scope

Cloud Platform

Acquia supports the underlying infrastructure of Cloud Platform. However, Acquia is not responsible for external code or the Drupal or Node application built within the Cloud Next environment. Acquia supports the Cloud Actions feature. Customers are responsible for troubleshooting errors with their codebase.

Example Support tickets

Refer to the following examples when creating Support tickets related to the Cloud Actions feature:

Example

Ticket Urgency

Acquia Response

Code Assembly is failing repeatedly.

Normal

Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription.

Code Assembly is taking over 30 minutes to complete.

Normal

Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription.

Code Assembly cannot be enabled/disabled within the Cloud Platform UI.

Normal

Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription.

 

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