Issue¶

As a Site Factory user, you are unable to log in because your user account does not exist or is blocked.

Resolution¶

My account does not exist.¶

Important Note

Manually creating users on your non-production environment can lead to user ID mismatches that cause website staging process to fail. For more information, see Repairing user ID mismatches when staging a Factory.

Users are added manually to your Production Factory when your site is provisioned or from Factory administrators.

The way that users get added to the non-production Factory is through a staging process in which you re-stage from your production factory to your non-production factory.

See also Scrubbing sensitive data from staged sites.

My account is blocked.¶

Users are blocked on any Factory dashboard after 30 days of inactivity.  Please contact Acquia Support who can re-enable your user account on your production Factory.  You can then re-stage from production to your non-production factory using the documentation provided previously.