Use the following procedure to forward DNS requests to your Site Factory site collection with an address record (A record) pointing directly to your site collection’s IP address.
If you use an A record to forward DNS requests for your website to a specific IP address, your site collection’s primary website can experience the following issues:
example.com
to an IP address, but not www.example.com
. Your DNS provider must point
the www
subdomain to your Site Factory site collection for
you.To point your domain name at your site collection using an A Record:
On your computer, open a terminal or command prompt window and run the following command to obtain your site collection’s IP address:
host [site_name].[SF_domain].com
where [site_name]
is your site collection’s name, and [SF_domain]
is
the domain name for Site Factory.
You must enter the complete Site Factory URL of your website.
Record the IP address displayed by the host command.
Follow your DNS provider’s instructions to set up an A Record pointing your domain name to your site collection’s IP address.
Notes
It can take up to 24 hours for your A record information to propagate across the Internet.
If you use an A record with your site collection and your site collection becomes unavailable, run the host command using your site collection’s URL to confirm the IP address hasn’t changed.
If the IP address has changed from its earlier value, contact your DNS provider to update the A record to use the new IP address.
You can add domain names to only one environment. If you try to add a domain name to multiple environments, Site Factory will display a logged warning message and send you an email message like the following example:
The following domains could not be added to the [sitename] site [domain
list]. If you wish to add this domain to the [sitename] site, remove it
from the site that has claimed the domain and then add it again at
[factory URL].
To resolve the problem, remove the domain name from both environments and then add the domain name to the single, appropriate environment.