Site Factory
Using CNAME with your website
Site Factoryblogexample.comwww.example.comCreate a CNAME entry or record to the subdomain (and, separately, any other
subdomains) to the Site Factory address for the site. For example, the DNS
entry for xyz.customer.com would be a CNAME record pointing to
xyz.customerfactory.acsitefactory.com.
Not all domain registrars offer DNS services, and not all DNS services allow CNAME record changes. In these cases, you can point your domain name to your Site Factory website using an A record.
It can take a day or more for forwarding and CNAME entries to propagate across the Internet.
After you create a CNAME record for your custom domain, you must add your domain to your website on Site Factory.
To add the www subdomain (and any other subdomains you created for your
domain name) to your website:
Sign in to the Site Factory Management Console on your production environment (glossary term, activate to view definition), find the website to which you want to add a custom domain name, and then open its actions menu.
Domains added to non-production environments are removed when you restage a Factory to the non-production environment.
Click Manage Domains.
In the Associate a domain section, enter your domain name (such as
www.example.com) in all lowercase letters.
Click Associate domain.
Your www subdomain directs visitors to your website and all its URLs will
be listed.
Some users won’t type the www when visiting your website, so forward your
domain name (such as example.com) to the www subdomain
(www.example.com) based on your domain name registrar’s instructions.
Your website’s visitors can then find your website with or without the www.
You can add domain names to only one environment. Attempting to add a domain to a second environment causes Site Factory to both fail with a logged warning message, and send an email like the following example to the user who attempted to add the domain:
The following domains couldn't be added to the [sitename] site:
[domain list]. If you want to add this domain to the [sitename]
site, remove it from the site that has claimed the domain and then add it
again at [factory URL].To resolve the problem, remove the domain name from both environments and then add the domain name to the single, appropriate environment.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Domains added to non-production environments are removed when you restage a Factory to the non-production environment.
Click Manage Domains.
In the Associate a domain section, enter your domain name (such as
www.example.com) in all lowercase letters.
Click Associate domain.
If this content did not answer your questions, try searching or contacting our support team for further assistance.