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The Acquia Status page provides the latest information about emergency maintenance platformwide service interruptions and security issues affecting any the major Acquia platforms and products with separate status alerts for each platform and product Viewing incidents The Status page also gives updates individual incidents they occur When incident first posted marked Investigating then update the…
Category: Product Documentation
Related Product(s): Acquia Support
Updated 11 months ago
Billing for Acquia Cloud Professional consists two components Acquia subscription and usagebased resource pricing Note This page describes Acquia Cloud Professional billing For information about Acquia Cloud Enterprise Acquia Cloud Site Factory billing contact your Acquia Account Manager salesperson Acquia subscriptions Acquia subscription gives you access suite services information and support…
Category: Product Documentation
Related Product(s): Acquia Cloud, Acquia Support
Updated 6 months 2 weeks ago
The following frequently asked questions are available help you you encounter billing issue you have question about billing that not answered here any other account issues with your Acquia subscription contact Acquia Support credit card information changed How change billing information change the credit card information associated with your subscription complete the following steps Click your…
Category: Product Documentation
Related Product(s): Acquia Cloud, Acquia Support
Updated 10 months 2 weeks ago
Working with Acquia support Resources Security Tests Notices Traffic ESSENTIALS This page contains information that you can use you introduce yourself topic Documentation The Help Center Acquia repository for product documentation and knowledge base articles For full overview the Help Center see the Help Center FAQ Documentation covers topics directly related Acquia and its products such Acquia…
Category: Article
Related Product(s): Acquia Cloud, Acquia Support
Updated 8 months 4 weeks ago
Working with Acquia support Resources Security Tests Notices Traffic Occasionally Acquia Support will send notices Acquiahosting customers regarding important maintenance issues you have not signed for these notices please see the Acquia Status documentation page learn how sign for alerts most cases customers shouldn have issues receiving these emails which are sent using Marketo you configured…
Category: Article
Related Product(s): Acquia Support
Updated 8 months 4 weeks ago
Working with Acquia support Resources Security Tests Notices Traffic Information security critical maintaining the integrity websites There may occasions when you need provide secure information such passwords SSL certificates Acquia Support team provide access installation for troubleshooting These items themselves must kept secure and not transmitted insecurely help ensure the security your…
Category: Article
Related Product(s): Acquia Support
Updated 8 months 4 weeks ago
Important Updates additions content and code changes should never made during maintenance windows ensure that you are getting the most uptodate information your maintenance windows see the Staying uptodate section Getting started with the Help Center Also ensure that you are able receive Acquia maintenance notices During normal Acquia maintenance windows Acquia Cloud websites may experience…
Category: Article
Related Product(s): Acquia Support
Updated 8 months 4 weeks ago
Working with Acquia Support Resources Security Tests Notices Traffic you Acquia customer and are expecting event that will send significant amount traffic your website encourage you contact Acquia Support advance that they can help you prevent website outage Events that can cause enough traffic affect your website availability include Website launches Marketing campaigns Performances Creating…
Category: Article
Related Product(s): Acquia Cloud, Acquia Support
Updated 9 months ago
Acquia Global Support features access large professional global network Drupal experts which comprises the industry highest level technical Drupal expertise QUICK LINKS Support Users Guide Filing Ticket About Billing Software EndofLife schedule About Acquia Support Acquia worldclass support organization includes over 50 professionals with over 250 years combined experience Coupled with 24x7…
Category: Product Documentation
Related Product(s): Acquia Support
Updated 11 months 2 weeks ago
The following days are Acquiarecognized holidays for 2017 listed customer support region these days Acquia offices are closed these customer support regions During these times Acquia Support provides holiday coverage park all nonurgent support issues that are created our ticketing system and address these tickets the next available business day our customer designated support region While are…
Category: Product Documentation
Related Product(s): Acquia Support
Updated 11 months 1 week ago

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