The following frequently asked questions are available to help you if you encounter a billing issue. If you have a question about billing not answered here, or any other account issues with your Acquia subscription, create a Support ticket.

My credit card information changed. How do I change my billing information?

To change the credit card information associated with your subscription:

• Click your picture in the upper-right corner of the Acquia user interface.

• Click Edit profile.

• Click Payment settings.

If you have any other billing issues with your Acquia subscription, create a Support ticket.

I have several Acquia subscriptions. Can I use different credit cards for each?

No. We store your payment settings and billing information (including your credit card number) with your Acquia user profile, and not with your individual subscriptions. Your Acquia user profile’s payment settings and billing information apply to all your subscriptions.

How often is my Acquia subscription billed?

Acquia charges your credit card for your Acquia subscription around the 11th of each month. If you also have a Professional subscription, Acquia includes it with your monthly bill.

To view your billing information:

• Click your picture in the upper-right corner of the Acquia user interface.

• Click Edit profile.

• Click Invoices.

For more information about Cloud Platform pricing, see About Acquia billing.

How do I cancel my subscription?

For information about how to cancel your subscription to Cloud Platform, see Cancellation.

Where can I go for more information about billing?

For more information, see the Acquia Terms of service page.

Billing FAQ