Acquia reserves the right to retire support for certain versions of the supported applications. As a standard, Acquia will support the current major version of Drupal (N) and the immediately preceding major version (N-1). For example, Acquia will support Drupal 9.x and Drupal 7.x simultaneously. This ensures that Customers receive the best possible support and are able to take advantage of the latest features and security enhancements in the software.
Acquia will support Drupal 7 through its official end-of-life (EOL) on January 5, 2025. Acquia will maintain platform compatibility with Drupal 7 and PHP 7.4 through November 2025. LTS for PHP 7.4 will be available during this period for an additional fee. This breaks the N and N-1 pattern, and must be treated as a recognized exception due to the extended EOL date announced on drupal.org.
As we continue to implement new products and services and upgrade Cloud Platform, we will implement EOL deadlines that may require action on your part. For specific information about software versions and upgrade plans, see the Software end-of-life schedule.
Cycle |
Attributes |
|---|---|
Acquia Support |
Applies to N and N-1 major Drupal versions. For Drupal 9.x and later, applies to N minor and N-1 minor versions within a major version (Drupal core follows Semantic Versioning).
|
Transition Support |
Applies to N-2 major Drupal version. As of Drupal 9, also applies to the N-1 minor Drupal version.
|
End-of-Life |
N-1 and N-2 major Drupal version upon completion of Transition Support term and earlier versions.
|
In all cases, applications hosted on Cloud Platform, Cloud Platform Enterprise, and Site Factory will run on supported software environments. Acquia maintains these environments and will notify Customers when we require a change to the underlying software due to an end-of-life notification. In those cases, we will provide Customers with advance notice prior to upgrading our systems. For the current list of supported software and versions for Acquia-managed environments, see Cloud Platform technology platform and supported software.
This includes environments hosted by the Customer or any non-Acquia third party. Acquia strongly recommends that Customers maintain current and supported versions of all the software required to run their website. Acquia does not place any restrictions on which non-Drupal software and versions that Customer run in self-hosted environments. The Acquia Support Subscription does not cover support, configuration, or installation advice for any non-Drupal application. The Customer must retain adequate resources and expertise to support and manage the non-Drupal applications and access key logs (or any other items) that are required for diagnostic activities. Acquia does not troubleshoot issues in locally-hosted development environments.
53 State Street, 10th Floor
Boston, MA 02109
United States
Phone: 888-922-7842