What do I do if there is a problem during or after a production deploy?

If you miss a deploy window, you can reply in the update ticket and a member of the RA team will follow up with you once available.

If you notice an issue on your production website shortly after a production deploy, reply to the RA update ticket. A member of the team can troubleshoot the issue, or revert your production environment to its previous state.

If the deploy takes place outside of standard business hours, file a critical Support ticket and reference the existing RA update ticket. The RA update ticket must include useful troubleshooting information to help Acquia Support revert the production website to its previous state, such as:

• What tag was previously deployed on the production environment?
• What is the ID of each database backup created at the start of the deploy process?