This document provides answers to common questions about the integration and management of assets between Acquia DAM and Drupal.
General
Do users have the same permissions to assets in the module as in DAM?
Yes, users authenticate into DAM first, so their permissions match. Check the user's role permissions if they do not see the correct assets.
When you access Acquia DAM assets, a 401 Unauthorized Error in the Drupal Media Browser means your current authentication token has expired or is invalid.
To resolve this issue and restore proper access, you must re-authenticate your account with Acquia DAM with the following steps:
- Log in to your Drupal application.
- Navigate to your user profile, which is usually located at
/user. - In your profile menu, click the Acquia DAM tab.
- Click the Log out button to disconnect your Drupal user from Acquia DAM.
- After logging out, click the Authorize button to re-establish a secure connection and obtain a new, valid token.
This process immediately restores your access to DAM assets within the Drupal Media Browser.
Asset and Metadata updates
What happens when assets are updated in the Acquia DAM system?
Assets updated in the Acquia DAM system will automatically be reflected through the cron job. Additionally, editors have the option to manually run the "Check for update" option within the Drupal application under the DAM media listing to ensure that the updated assets are quickly reflected in Drupal.
What happens if assets are not updated in the Drupal application after changes are made to the finalized version in the Acquia DAM system?
Even if the cron job runs, the assets will not automatically update in the Drupal application when the finalized version is changed in the Acquia DAM system. Editors must manually use the "Check for update" option within the DAM media listing in Drupal to ensure that the updated assets are promptly reflected in the application.
The asset metadata in the Drupal application automatically updates after the scheduled cron job runs when metadata changes are made in the Acquia DAM system. Additionally, editors can manually trigger the "Sync metadata" option from the DAM media listing within Drupal to immediately reflect the latest asset metadata updates.
Asset status and deletion
What happens if assets are expired or unreleased in the Acquia DAM system?
The cron job automatically handles these changes by setting the assets to "unpublished" in the Drupal application.
What happens if assets are deleted in the Acquia DAM system?
The asset is unpublished in Drupal during the next cron run or when the Check for update action runs for that asset.
What happens if assets are deleted in the Drupal application?
It is not advisable to delete assets from a Drupal application. If this action is taken intentionally, it disrupts the sync process, as the deleted assets cannot be restored. Consequently, the customer will need to reattach the assets to the content manually.
Media sources and Asset serving
Currently, the supported asset types in Acquia DAM include Audio, Documents, Generic, Image, PDF, Spinset, and Video. It is not possible to extend the media sources of these types at this time.
What will happen to existing assets when the "Download and Sync Assets" option is enabled?
All assets will be served directly from the local file system.
How can I serve assets through my web application domain?
By enabling the "Download and sync assets" option.
Asset import and management
How many methods are available for importing assets from the Acquia DAM system into the Drupal application?
There are two ways to import assets into the Drupal file system from Acquia DAM: you can import assets by using categories filters or by using asset group filters.
Can I import assets from all categories with a single click?
No, the administrator must select individual categories in order to import assets from each category.
Can I import assets that do not belong to any category?
No, only assets that belong to a specific category can be imported.
Can I import assets with sub-category?
Yes, it supports subcategories up to 10 levels deep in the hierarchy.
No, clicking the save button only saves the configuration for importing assets for a specific category or asset groups. The cron job will process the configuration, importing the assets in batches.
If new assets are added to the Acquia DAM System, will I need to resave the configuration to import them?
No, the configuration is saved once, and the cron job automatically picks up the saved configuration. It will handle the import of any newly added assets without the need to resave the configuration.
What happens if asset categories or assets groups are removed?
The cron job will only import assets that belong to the saved configurations. Any removed categories or asset groups will not be considered for asset import in scheduled cron job.
Why don't I see all the assets imported into the Drupal file system after the cron job finishes?
The cron job imports assets in batches, so it is possible that not all assets were processed in the current run. The remaining assets will be imported during the next scheduled cron job. If you need to import the assets sooner, you can manually trigger the cron job.
I am using the new bulk import, does that mean DAM embed URLs are not used for the migrated content?
Assets are served based on the media type options you have selected. If you have not enabled the "Download & Sync assets" feature, the assets will be delivered through the embed option.
For more related articles, visit:
FAQs for DAM module version 1.1.x
This document provides answers to common questions about the integration and management of assets between Acquia DAM and Drupal.
General
Do users have the same permissions to assets in the module as in DAM?
Yes, users authenticate into DAM first, so their permissions match. Check the user's role permissions if they do not see the correct assets.
When you access Acquia DAM assets, a 401 Unauthorized Error in the Drupal Media Browser means your current authentication token has expired or is invalid.
To resolve this issue and restore proper access, you must re-authenticate your account with Acquia DAM with the following steps:
- Log in to your Drupal application.
- Navigate to your user profile, which is usually located at
/user. - In your profile menu, click the Acquia DAM tab.
- Click the Log out button to disconnect your Drupal user from Acquia DAM.
- After logging out, click the Authorize button to re-establish a secure connection and obtain a new, valid token.
This process immediately restores your access to DAM assets within the Drupal Media Browser.
Asset and Metadata updates
What happens when assets are updated in the Acquia DAM system?
Assets updated in the Acquia DAM system will automatically be reflected through the cron job. Additionally, editors have the option to manually run the "Check for update" option within the Drupal application under the DAM media listing to ensure that the updated assets are quickly reflected in Drupal.
What happens if assets are not updated in the Drupal application after changes are made to the finalized version in the Acquia DAM system?
Even if the cron job runs, the assets will not automatically update in the Drupal application when the finalized version is changed in the Acquia DAM system. Editors must manually use the "Check for update" option within the DAM media listing in Drupal to ensure that the updated assets are promptly reflected in the application.
The asset metadata in the Drupal application automatically updates after the scheduled cron job runs when metadata changes are made in the Acquia DAM system. Additionally, editors can manually trigger the "Sync metadata" option from the DAM media listing within Drupal to immediately reflect the latest asset metadata updates.
Asset status and deletion
What happens if assets are expired or unreleased in the Acquia DAM system?
The cron job automatically handles these changes by setting the assets to "unpublished" in the Drupal application.
What happens if assets are deleted in the Acquia DAM system?
The asset is unpublished in Drupal during the next cron run or when the Check for update action runs for that asset.
What happens if assets are deleted in the Drupal application?
It is not advisable to delete assets from a Drupal application. If this action is taken intentionally, it disrupts the sync process, as the deleted assets cannot be restored. Consequently, the customer will need to reattach the assets to the content manually.
Media sources and Asset serving
Currently, the supported asset types in Acquia DAM include Audio, Documents, Generic, Image, PDF, Spinset, and Video. It is not possible to extend the media sources of these types at this time.
What will happen to existing assets when the "Download and Sync Assets" option is enabled?
All assets will be served directly from the local file system.
How can I serve assets through my web application domain?
By enabling the "Download and sync assets" option.
Asset import and management
How many methods are available for importing assets from the Acquia DAM system into the Drupal application?
There are two ways to import assets into the Drupal file system from Acquia DAM: you can import assets by using categories filters or by using asset group filters.
Can I import assets from all categories with a single click?
No, the administrator must select individual categories in order to import assets from each category.
Can I import assets that do not belong to any category?
No, only assets that belong to a specific category can be imported.
Can I import assets with sub-category?
Yes, it supports subcategories up to 10 levels deep in the hierarchy.
No, clicking the save button only saves the configuration for importing assets for a specific category or asset groups. The cron job will process the configuration, importing the assets in batches.
If new assets are added to the Acquia DAM System, will I need to resave the configuration to import them?
No, the configuration is saved once, and the cron job automatically picks up the saved configuration. It will handle the import of any newly added assets without the need to resave the configuration.
What happens if asset categories or assets groups are removed?
The cron job will only import assets that belong to the saved configurations. Any removed categories or asset groups will not be considered for asset import in scheduled cron job.
Why don't I see all the assets imported into the Drupal file system after the cron job finishes?
The cron job imports assets in batches, so it is possible that not all assets were processed in the current run. The remaining assets will be imported during the next scheduled cron job. If you need to import the assets sooner, you can manually trigger the cron job.
I am using the new bulk import, does that mean DAM embed URLs are not used for the migrated content?
Assets are served based on the media type options you have selected. If you have not enabled the "Download & Sync assets" feature, the assets will be delivered through the embed option.
For more related articles, visit:
Acquia DAM