If you're experiencing issues browsing for assets in the Acquia DAM, it may be due to a temporary file stored in your computer's cache or additional web browser plugins or add-ons. To verify if this is the cause, use private browsing mode in a window that doesn't use the cache, plugins, or add-ons.

Chrome (Windows OS)

• Click CTRL+SHIFT+N.
• You will be presented with a new window stating you are in incognito mode.
• Enter the URL for the site in this window and retry to browse.

• Click SHIFT+COMMAND+N to open an incognito window.
• You will be presented with a new window stating you are in incognito mode.
• Enter the URL for the site in this window and retry to browse.

• Click CTRL+SHIFT+P.
• You will be presented with a new window stating you are in private browsing mode.
• Enter the URL for the site in this window and retry to browse.

• Click SHIFT+COMMAND+P.
• You will be presented with a new window stating you are in private browsing mode.
• Enter the URL for the site in this window and retry to browse.

• Go to the Safari menu.
• Choose the Private Browsing... option.
• Click OK when prompted with a confirmation message that states, "Do you want to turn on Private Browsing Mode?"
• Enter the URL for the site and retry to browse.