If you're experiencing issues browsing for assets in the Acquia DAM, it may be due to a temporary file stored in your computer's cache or additional web browser plugins or add-ons. To verify if this is the cause, use private browsing mode in a window that doesn't use the cache, plugins, or add-ons.

Chrome (Windows OS)¶

1. Click CTRL+SHIFT+N.
2. You will be presented with a new window stating you are in incognito mode.
3. Enter the URL for the site in this window and retry to browse.

1. Click SHIFT+COMMAND+N to open an incognito window.
2. You will be presented with a new window stating you are in incognito mode.
3. Enter the URL for the site in this window and retry to browse.

1. Click CTRL+SHIFT+P.
2. You will be presented with a new window stating you are in private browsing mode.
3. Enter the URL for the site in this window and retry to browse.

1. Click SHIFT+COMMAND+P.
2. You will be presented with a new window stating you are in private browsing mode.
3. Enter the URL for the site in this window and retry to browse.

1. Go to the Safari menu.
2. Choose the Private Browsing... option.
3. Click OK when prompted with a confirmation message that states, "Do you want to turn on Private Browsing Mode?"
4. Enter the URL for the site and retry to browse.