For all new customers, Acquia sends an email only to your main administrator to provide their first time login credentials. The main administrator must then create super users and other administrators, who can further create other users. For more information, see: Users and roles.
To access your Campaign Factory account:
Go to maestro.mautic.com.
The system displays the Campaign Factory Sign In page.
Click Sign In.
Campaign Factory accounts are locked for 30 minutes after three unsuccessful login attempts.
Campaign Factory mandates users to meet the following requirements for saving a new password.
Campaign Factory!@$&*()-_+=,./. Other special characters are not permitted.To reset your Campaign Factory password:
On the Campaign Factory Sign In page, select Forgot Your Password.
The system displays the Reset Password page.
Select Send Password Reset Link.
The system sends a password reset link to your email address.
After you sign in, the system redirects you to the Campaign Factory dashboard.
From Campaign Factory, users can log in to Campaign Studio instances using one-click sign in.
Campaign Factory provides multiple options for logging in to an instance depending on whether you are a Campaign Studio only customer, or you are subscribed to Campaign Factory as an add-on feature and are managing multiple accounts and instances.
To log in to an instance:
Go to maestro.mautic.com.
The system displays the Campaign Factory login page.
Click the URL link of the instance where you want to log in.
The system displays the Campaign Studio login page but then automatically logs the user into the instance after a few seconds.
If you cannot log in to a Campaign Studio instance through the one-click sign in:
On the right end of the web browser, click on the Incognito Mode icon.
Chrome displays the Third-party cookies pop-up window.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
For all new customers, Acquia sends an email only to your main administrator to provide their first time login credentials. The main administrator must then create super users and other administrators, who can further create other users. For more information, see: Users and roles.
To access your Campaign Factory account:
Go to maestro.mautic.com.
The system displays the Campaign Factory Sign In page.
Click Sign In.
Campaign Factory accounts are locked for 30 minutes after three unsuccessful login attempts.
Campaign Factory mandates users to meet the following requirements for saving a new password.
!@$&*()-_+=,./. Other special characters are not permitted.To reset your Campaign Factory password:
On the Campaign Factory Sign In page, select Forgot Your Password.
The system displays the Reset Password page.
Select Send Password Reset Link.
The system sends a password reset link to your email address.
After you sign in, the system redirects you to the Campaign Factory dashboard.
From Campaign Factory, users can log in to Campaign Studio instances using one-click sign in.
Campaign Factory provides multiple options for logging in to an instance depending on whether you are a Campaign Studio only customer, or you are subscribed to Campaign Factory as an add-on feature and are managing multiple accounts and instances.
To log in to an instance:
Go to maestro.mautic.com.
The system displays the Campaign Factory login page.
Click the URL link of the instance where you want to log in.
The system displays the Campaign Studio login page but then automatically logs the user into the instance after a few seconds.
If you cannot log in to a Campaign Studio instance through the one-click sign in:
On the right end of the web browser, click on the Incognito Mode icon.
Chrome displays the Third-party cookies pop-up window.
If this content did not answer your questions, try searching or contacting our support team for further assistance.