Service Offerings
Code Studio Product Guide
Acquia will provide Code Studio Services only if purchased by the Customer, as indicated in the Order.
Upon execution of an Order with Acquia, Customer shall receive the following:
In addition to any restriction and limitations set forth in the Customer’s agreement and applicable Order, the entitlement granted under Clause 1.1 is subject to the following limitations:
1.1. Each Code Studio entitlement seat may only be used in relation to a single user. The Services must not be used at any point in time by more than the number of user accounts specified in the Order, provided that user accounts may be added with the written agreement of Acquia.
Code Studio has a prebuilt continuous integration pipeline called Auto DevOps to use specifically for Drupal. Acquia maintains and manages the Auto DevOps pipeline. The pipeline consists of the following Development workflow services:
2.1 Building services include installing Drupal dependencies using Composer, and validating code structure.
2.2 Testing services include the ability to automatically scan your code against Drupal best practices, automatically checking your code for programmatic and stylistic errors.
2.3 Scheduled Pipelines update Composer dependencies, including Drupal core, contributed modules, and distributions. A Merge Request is automatically created, and Customers can review changes in a dedicated, on-demand environment.
2.4 Deploy code, and code changes to your Drupal applications hosted on Cloud Platform.
2.5 Acquia owns and maintains the Auto DevOps pipeline and automatic updates scheduled jobs implemented on Code Studio.
2.5.1. Customers cannot use code outside of Acquia tools and services.
2.5.2. Customers cannot alter or modify the code. Using the code indirectly results in misuse of Code Studio and is subject to legal recourse.
3.1 Each Code Studio project contains a repository that is stored on Code Studio. Repositories on Code Studio use Git branching methods. When Customers make changes to their repository, these changes are tracked with version control.
3.2 Customers can use Code Studio projects to track issues and plan development work for Acquia hosted Drupal applications.
3.3 Governance services allow the Customer to define a system of rules, practices, and processes enforceable on projects within Code Studio. Customers are responsible for setting these rules to prevent users collaborating on a project from changing history or pushing code to your Drupal applications without review.
Code Studio is available with the following:
Cloud Platform
Site Factory
The Customer acknowledges that the current Drupal versions are the only supported instances of Drupal software on Code Studio. The Customer acknowledges that it will need to maintain an up-to-date instance of the Drupal software and all necessary prerequisite software to benefit from the Services.
Code Studio is a development application and is treated as such for the purposes of support ticket urgency. Your Code Studio entitlement will inherit the ticket response time from your Cloud Platform Enterprise subscription.
Code Studio has three components:
Acquia supports the underlying infrastructure for which a self-managed instance of GitLab is managed, but is not responsible for external code repositories, or the Drupal application built within the application. Acquia supports the default build file and Auto DevOps pipeline. Customers are responsible for troubleshooting on their own for any custom build, failed jobs or code in Code Studio.
For guidance purposes, refer to the following examples when filing support requests related to Code Studio:
| Example | Ticket Urgency | Acquia Response |
|---|---|---|
| Code Studio jobs are running slowly. | Normal | Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
| Code Studio is not performing as expected. | Normal | Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
| Code Studio CLI commands are not working as expected. | Normal | Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
| I cannot log-in to Code Studio. | Normal | Acquia will investigate per the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
| Code Studio build, test jobs are failing repeatedly. | Normal | Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
| I cannot delete, or create new projects on Code Studio. | Normal | Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
| Code Studio deployments to production are failing. | Critical | Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
| Code Studio is unreachable or down. | Critical | Acquia will investigate per the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
Acquia Inc. reserves the right to change the Products and Services Guide based on prevailing market practices and the evolution of our products. Changes will not result in a degradation in the level of services provided during the period for which fees for such services have been paid.
| Date | Update |
| November 6, 2025 | Added product support scope from separate page. |
| July 1, 2025 | Added quicklink to Product Privacy Notice. |
| May 21, 2025 | Added quicklinks. |
| May 7, 2025 | Added document changelog. |
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Service Offerings