Acquia AI provides a set of capabilities in Source CMS to enable teams to create, deploy, and delegate work to AI agents. These agents operate across Acquia products, third-party services, and custom applications. The interface is accessible at command.acquia.com and is included with an active Acquia subscription.
Why should organizations use Acquia AI?
Acquia AI helps teams to construct and scale digital experiences rapidly and at a reduced cost. It provides the following benefits:
Integrates with existing tools.
Contains 20 years of Drupal and digital experience knowledge.
Includes human-in-the-loop approvals, role-based permissions, audit trails, and one-click rollbacks from implementation.
Ensures that customer data remains in the selected region and prohibits data transfer to train external AI models.
What problem does Acquia AI solve?
Acquia AI eliminates the time that teams spend on coordination overhead, such as cross-team handoffs, routine updates, and manual error resolution, which delay time-to-market and divert developers from complex development work. By delegation of these tasks to agents under mandatory human-in-the-loop governance, teams can achieve the following outcomes:
FAQs
What is Acquia AI?
Acquia AI provides a set of capabilities in Source CMS to enable teams to create, deploy, and delegate work to AI agents. These agents operate across Acquia products, third-party services, and custom applications. The interface is accessible at command.acquia.com and is included with an active Acquia subscription.
Why should organizations use Acquia AI?
Acquia AI helps teams to construct and scale digital experiences rapidly and at a reduced cost. It provides the following benefits:
Integrates with existing tools.
Contains 20 years of Drupal and digital experience knowledge.
Includes human-in-the-loop approvals, role-based permissions, audit trails, and one-click rollbacks from implementation.
Ensures that customer data remains in the selected region and prohibits data transfer to train external AI models.
What problem does Acquia AI solve?
Acquia AI eliminates the time that teams spend on coordination overhead, such as cross-team handoffs, routine updates, and manual error resolution, which delay time-to-market and divert developers from complex development work. By delegation of these tasks to agents under mandatory human-in-the-loop governance, teams can achieve the following outcomes:
Construct and launch sites in hours rather than weeks.
Receive expert answers without the need for manual documentation search.
Manage the Acquia environment without generation of developer support tickets.
What is the difference between Advisor mode and Work mode?
Advisor is an agent that answers questions and provides recommendations but does not modify applications, infrastructure, or configurations.
Work mode (Early Access) is an action-execution interface where the agent builds production-ready sites from a natural language description and requires explicit human approval at every step before execution.
Does Advisor mode require initial setup?
No. To begin, open Acquia AI in Source CMS and submit a question or request advice. The system uses your active Acquia identity to authenticate, which removes the need for API keys, custom configurations, or module installations.
Can Advisor mode modify components in an environment?
No. The agent answers queries, recommends solutions, and explains processes. It can perform some tasks such as filing a support ticket. The agent never writes code, deploys files, restarts components, or modifies applications and infrastructure.
Is Work mode accessible to all customers?
Work mode operates in an Early Access phase. Users must contact their account team to request access. All entitled customers receive immediate access to Advisor mode.
What types of queries can users submit in Advisor mode?
Users can ask about Acquia product procedures, Drupal technical issues, documentation locations, account and billing data, or DAM and Web Governance guidance. For example, users can:
Inquire about the method to clear caches in Acquia Cloud Platform.
Investigate why a site returns 5xx errors.
Request the procedure to file a support ticket.
Ask for instructions to restart the PHP server in Cloud IDE.
How does Acquia AI differ from generic AI tools such as ChatGPT or Claude?
Generic AI tools lack context regarding Acquia products, specific Drupal environments, or platform configurations. Although those tools can generate suggestions, they cannot deploy files to production environments or enforce platform governance. Acquia AI complements these tools; teams can use generic AI to generate ideas and draft text, while they use Acquia AI to obtain expert, Acquia-specific guidance and execute governed tasks.
Can agents publish content without user approval?
No. Content publication requires a separate, explicit human approval that users cannot bypass.
Does the platform use customer data to train AI models?
No. Acquia never uses customer data, such as prompts, conversations, or content repository text, to train AI models.
Who can use Acquia AI?
Users with active subscriptions to Cloud Platform, Drupal Trials, Source CMS, DAM, or Web Governance receive a base usage allocation. Organizations can purchase additional usage capacity through the assigned account team.
Construct and launch sites in hours rather than weeks.
Receive expert answers without the need for manual documentation search.
Manage the Acquia environment without generation of developer support tickets.
What is the difference between Advisor mode and Work mode?
Advisor is an agent that answers questions and provides recommendations but does not modify applications, infrastructure, or configurations.
Work mode (Early Access) is an action-execution interface where the agent builds production-ready sites from a natural language description and requires explicit human approval at every step before execution.
Does Advisor mode require initial setup?
No. To begin, open Acquia AI in Source CMS and submit a question or request advice. The system uses your active Acquia identity to authenticate, which removes the need for API keys, custom configurations, or module installations.
Can Advisor mode modify components in an environment?
No. The agent answers queries, recommends solutions, and explains processes. It can perform some tasks such as filing a support ticket. The agent never writes code, deploys files, restarts components, or modifies applications and infrastructure.
Is Work mode accessible to all customers?
Work mode operates in an Early Access phase. Users must contact their account team to request access. All entitled customers receive immediate access to Advisor mode.
What types of queries can users submit in Advisor mode?
Users can ask about Acquia product procedures, Drupal technical issues, documentation locations, account and billing data, or DAM and Web Governance guidance. For example, users can:
Inquire about the method to clear caches in Acquia Cloud Platform.
Investigate why a site returns 5xx errors.
Request the procedure to file a support ticket.
Ask for instructions to restart the PHP server in Cloud IDE.
How does Acquia AI differ from generic AI tools such as ChatGPT or Claude?
Generic AI tools lack context regarding Acquia products, specific Drupal environments, or platform configurations. Although those tools can generate suggestions, they cannot deploy files to production environments or enforce platform governance. Acquia AI complements these tools; teams can use generic AI to generate ideas and draft text, while they use Acquia AI to obtain expert, Acquia-specific guidance and execute governed tasks.
Can agents publish content without user approval?
No. Content publication requires a separate, explicit human approval that users cannot bypass.
Does the platform use customer data to train AI models?
No. Acquia never uses customer data, such as prompts, conversations, or content repository text, to train AI models.
Who can use Acquia AI?
Users with active subscriptions to Cloud Platform, Drupal Trials, Source CMS, DAM, or Web Governance receive a base usage allocation. Organizations can purchase additional usage capacity through the assigned account team.
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