Acquia AI operates in Advisor mode and Work mode (Early Access).
Advisor mode
Advisor mode is available to all entitled Acquia customers without requiring new contracts or setup. This mode functions as an expert for Acquia products and Drupal. The agent answers questions, explains operational processes, and provides recommendations. It does not modify applications, infrastructure, or configurations.
Deployment and authentication
Advisor mode does not require any initial setup. To begin, open Acquia AI in Source CMS and submit a question or request advice. The system uses your active Acquia identity to authenticate, which removes the need for API keys, custom configurations, or module installations.
Query capabilities
Advisor mode can be used to ask queries regarding any aspect of Acquia products or Drupal, such as:
- Inquire about the method to clear caches in Acquia Cloud Platform.
- Investigate the reasons that a site returns 5xx errors.
- Request instructions to restart the PHP server in Cloud IDE.
- Check if Acquia DAM contains webhook documentation.
- Ask how to grant platform access to an external agency.
- Locate company invoices within the system.
- Request the procedure to file a support ticket.
- Ask how to upload assets and create a collection in DAM.
Knowledge sourcing and context retention
- Data sourcing: Acquia Advisor extracts answers from the Acquia Knowledge Base, which includes Acquia documentation, product guides, and portfolio-wide support knowledge.
- Citations: Every response cites its specific source. When Acquia Advisor lacks a reliable answer, the agent explicitly states this limitation.
- Session persistence: Conversation threads persist over time, which helps users to return to previous threads and continue discussions without a loss of context.
Work mode (Early Access)
Work mode operates in an Early Access deployment phase and is available to select Early Access customers. Features and behaviors remain subject to modification, and users must contact their account team to request access. This mode operates as an actionable interface where agents execute tasks based on user-specified needs and proposed plans.
Human control management protocols
Human oversight operates through mandatory approval protocols. The agent never proceeds without explicit confirmation:
- Every Work mode operation must receive human approval.
- Users must review and approve the proposed plan of the agent before operations begin.
- Users must confirm each individual action before execution.
- Content publication requires a separate, explicit approval without exception.
Functional capabilities
Current capabilities
- Create production-ready sites and pages from a natural language description.
- Generate brand-compliant, accessible, and mobile-responsive interface output.
Future capabilities
As Acquia AI develops, Work mode expands to provide many additional capabilities, such as the following:
- Execute content updates across multiple sites in a single operation.
- Deploy multi-step workflows with specific approval checkpoints.
- Integrate platform agents, third-party tools, and custom applications.
- Diagnose issues in live Cloud environments and applications.
- Analyze Cloud logs to identify errors, performance issues, and anomalies.
- Troubleshoot application failures with environment-specific context.
- Propose configuration changes based on live environment state.
