Service Offerings
Edge Support Scope
Acquia Support can provide configuration guidance on an advisory basis only. The Customer is solely responsible for ongoing management of their Edge Security and Performance implementation including, without exception, monitoring, creation, modification, and maintenance of configurations.
Acquia Support will not proactively monitor or modify Customer's Edge Performance & Security configurations in response to traffic patterns. The Customer is solely responsible for making Edge configuration changes.
Acquia Support will provide troubleshooting assistance for contracted Acquia Edge Performance & Security products for covered domains hosted on Cloud Platform.
Edge Performance & Security support for non-hosted domains is limited to troubleshooting basic configuration as presented in the Edge user interface and incidents impacting the availability of the Edge service only. Incidents involving hosting performance, configuration, or best practices for non-hosted domains are outside of the scope of Support. Additional troubleshooting for non-hosted domains is the sole responsibility of the Customer.
Only general availability, paid subscription products are supported. Acquia Support does not provide support for freemium products or those in beta availability. Troubleshooting of freemium or beta products is the sole responsibility of the Customer.
Acquia does not require the use of any Cloudflare- or Akamai-related modules from Drupal.org in conjunction with Edge Performance & Security products. If the Customer chooses to use such a module, and during the course of troubleshooting a bug or issue is discovered in the contributed module, Acquia will do one or both of the following:
If the Customer is entitled to the Acquia Edge Workers product, Customer is responsible for writing, debugging, and maintaining their own code run by Acquia Edge Workers. If the Customer code is impacting the flow of requests to the Customer application in the Acquia platform, Customer will be required to disable all code run by Acquia Edge Workers before Acquia Support can diagnose the issue. Acquia Support does not provide code review services, but those are available from Acquia Professional Services.
Acquia Edge Standard is a Content Delivery Network (CDN) and Web Application Firewall (WAF) solution, configurable through the Edge console. It is one of three Acquia Edge service families, alongside Edge powered by Akamai and Edge powered by Cloudflare.
Acquia Edge Standard is available to customers with an active Acquia Cloud Platform subscription and an Edge Standard entitlement. Edge Standard is supported for custom domains hosted on Acquia Cloud Platform (Drupal Cloud) across all Cloud Platform Enterprise tiers (Elite, Premium, Business, and Plus).
Edge Standard is not supported for the following:
Acquia Support can provide configuration guidance on an advisory basis only. The Customer is solely responsible for ongoing management of their Edge Standard implementation including, without exception, monitoring, Web Application Firewall (WAF) rule creation, modification, prioritization, and maintenance of configurations.
Acquia Support will not proactively monitor or modify Customer's Edge Standard configurations in response to traffic patterns. The Customer is solely responsible for making Edge Standard configuration changes, including reviewing the Security Metrics dashboard.
Acquia Support will provide troubleshooting assistance for contracted Edge Standard services for covered domains hosted on Cloud Platform.
Edge Standard support for non-hosted domains is limited to troubleshooting basic configuration as presented in the Edge console and incidents impacting the availability of the Edge Standard service only. Incidents involving hosting performance, configuration, or best practices for non-hosted domains are outside of the scope of Support.
Only paid subscription products are supported. Acquia Support does not provide support for freemium products or those in beta access.
The Edge Management Assistance Service (EMAS) is not available for Edge Standard. Customers are fully responsible for managing their Edge Standard configuration. Acquia Professional Services can be engaged separately for advisory assistance.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Acquia Edge Standard is a Content Delivery Network (CDN) and Web Application Firewall (WAF) solution, configurable through the Edge console. It is one of three Acquia Edge service families, alongside Edge powered by Akamai and Edge powered by Cloudflare.
Acquia Edge Standard is available to customers with an active Acquia Cloud Platform subscription and an Edge Standard entitlement. Edge Standard is supported for custom domains hosted on Acquia Cloud Platform (Drupal Cloud) across all Cloud Platform Enterprise tiers (Elite, Premium, Business, and Plus).
Edge Standard is not supported for the following:
Acquia Support can provide configuration guidance on an advisory basis only. The Customer is solely responsible for ongoing management of their Edge Standard implementation including, without exception, monitoring, Web Application Firewall (WAF) rule creation, modification, prioritization, and maintenance of configurations.
Acquia Support will not proactively monitor or modify Customer's Edge Standard configurations in response to traffic patterns. The Customer is solely responsible for making Edge Standard configuration changes, including reviewing the Security Metrics dashboard.
Acquia Support will provide troubleshooting assistance for contracted Edge Standard services for covered domains hosted on Cloud Platform.
Edge Standard support for non-hosted domains is limited to troubleshooting basic configuration as presented in the Edge console and incidents impacting the availability of the Edge Standard service only. Incidents involving hosting performance, configuration, or best practices for non-hosted domains are outside of the scope of Support.
Only paid subscription products are supported. Acquia Support does not provide support for freemium products or those in beta access.
The Edge Management Assistance Service (EMAS) is not available for Edge Standard. Customers are fully responsible for managing their Edge Standard configuration. Acquia Professional Services can be engaged separately for advisory assistance.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Service Offerings