Service Offerings
New Relic Support Scope
Last updated: August 22, 2023
New Relic
Acquia Support will provide the following support for Acquia-owned New Relic subscriptions, assuming Acquia Support has access or is granted access by the customer:
Assist the customer in understanding the issues found using New Relic’s monitoring tools
Assist with issues claiming a New Relic account and changing the owner of the account
If New Relic products have issues that go beyond the scope of Acquia’s support, Acquia will file a ticket with New Relic Support. Issues beyond Acquia’s scope will not be subject to Acquia’s Support SLA timeframes.
All tiers
All tiers
If this content did not answer your questions, try searching or contacting our support team for further assistance.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Service Offerings