Service Offerings

New Relic Support Scope

Last updated: August 22, 2023


New Relic

Support scope

Acquia Support will provide the following support for Acquia-owned New Relic subscriptions, assuming Acquia Support has access or is granted access by the customer:

  • Assist the customer in understanding the issues found using New Relic’s monitoring tools

  • Assist with issues claiming a New Relic account and changing the owner of the account

If New Relic products have issues that go beyond the scope of Acquia’s support, Acquia will file a ticket with New Relic Support. Issues beyond Acquia’s scope will not be subject to Acquia’s Support SLA timeframes.

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