Application Launcher

Last updated: August 22, 2023

Component

New Relic

Support scope

Acquia Support will provide the following support for Acquia-owned New Relic subscriptions, assuming Acquia Support has access or is granted access by the customer:

Assist the customer in understanding the issues found using New Relic’s monitoring tools
Assist with issues claiming a New Relic account and changing the owner of the account

If New Relic products have issues that go beyond the scope of Acquia’s support, Acquia will file a ticket with New Relic Support. Issues beyond Acquia’s scope will not be subject to Acquia’s Support SLA timeframes.

Cloud Platform

All tiers

Site Factory

All tiers

Last updated: August 22, 2023

Component

New Relic

Support scope

Acquia Support will provide the following support for Acquia-owned New Relic subscriptions, assuming Acquia Support has access or is granted access by the customer:

Assist the customer in understanding the issues found using New Relic’s monitoring tools
Assist with issues claiming a New Relic account and changing the owner of the account

Cloud Platform

All tiers

Site Factory

All tiers

Last updated: August 22, 2023

Component

New Relic

Support scope

Acquia Support will provide the following support for Acquia-owned New Relic subscriptions, assuming Acquia Support has access or is granted access by the customer:

Assist the customer in understanding the issues found using New Relic’s monitoring tools
Assist with issues claiming a New Relic account and changing the owner of the account

Cloud Platform

All tiers

Site Factory

All tiers

Component

Support scope

Cloud Platform

Site Factory

Component

Support scope

Cloud Platform

Site Factory

Component

Support scope

Cloud Platform

Site Factory

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New Relic Support Scope

Component

Support scope

Cloud Platform

Site Factory

New Relic Support Scope

Component

Support scope

Cloud Platform

Site Factory

New Relic Support Scope

Component

Support scope

Cloud Platform

Site Factory

Did not find what you were looking for?

Did not find what you were looking for?