Service Offerings

Cloud Actions Support Scope

Note

For additional information about Cloud Actions, see its product documentation.

Last updated: August 22, 2023

Cloud Actions is a feature of Cloud Platform that automatically executes common DevOps tasks whenever code is deployed to an environment.

Component

Cloud Actions

Description

Note

This feature is available only on Cloud Next.

Cloud Actions is a feature of Cloud Platform and is treated as such for the purposes of support ticket urgency. Your ticket response time is based on your Cloud Platform Enterprise subscription.

The Cloud Actions feature has the following two components:

  • Ability to set and override default Cloud Actions per Cloud Next environment from within the Cloud Platform user interface

  • Management of common deployment tasks when deploying new code on Cloud Next environments in a pre-defined order

The task log in the Cloud Platform user interface displays the details of Cloud Actions tasks. It might indicate the status, time to completion, or cause of error regarding the Cloud Actions tasks.

Supported versions

Subscription information

Acquia Cloud Enterprise subscriptions running on Cloud Next infrastructure:

  • Starter

  • Basic

  • Business

  • Premium

  • Elite

Support scope

Cloud Platform

Acquia supports the underlying infrastructure of Cloud Platform. However, Acquia is not responsible for external code or the Drupal application built within the Cloud Next environment. Acquia supports the Cloud Actions feature. Customers are responsible for troubleshooting errors with their codebase.

Example Support Tickets

For guidance purposes, refer to the following examples when filing support requests related to Cloud Actions feature:

Example

Ticket Urgency

Acquia Response

Cloud Actions are failing repeatedly.

Normal

Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription.

Cloud Actions are causing my code deployments to take longer than expected.

Normal

Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription.

Cloud Actions are taking over 30 minutes to complete.

Normal

Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription.

Cloud Actions are unable to be selected within the Cloud Platform UI.

Normal

Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription.

Cloud Actions are causing my deployments to fail.

Critical

Acquia will investigate as a Critical issue, per the entitlement of the Customer’s Cloud Platform Enterprise subscription.

Cloud Actions are failing and inhibiting the ability to release deployments to my Production environment.

Critical

Acquia will investigate as a Critical issue, per the entitlement of the Customer’s Cloud Platform Enterprise subscription.