Service Offerings
Professional Services Product Guide
Last updated: March 16, 2026
Professional Services Offerings
Acquia Professional Services provides training, implementation, and expert help and advice services for Acquia products. Standard Professional Services may be purchased through an Order and delivered according to the descriptions set forth herein. Non-standard Professional services may be customized and contracted through a Statement of Work (SOW).
Acquia Professional Services Offerings include:
Schedule: The services may be used within 12 months of the Order execution. Any unused services at the expiration of the Order shall be forfeited and are not refundable.
QUICK LINKS: Instructor-led Training | Certification(s) | Implementation | Expert Help and Advice
Acquia provides specialized training by product experts to support successful onboarding and adoption.
This quick start provides an introduction to Campaign Studio. Acquia will train Customers’ technical users, marketing users, and strategists to get started with using Campaign Studio. The quick start training cover the following topics:
The services are 10 hours and performed remotely over a period of up to five days.
Acquia works with the Customers to provide them with the knowledge they need to prepare for a Customer Data Platform implementation. The introduction will cover the following topics:
The services are 10 hours and performed remotely over a period of up to five days.
This quick start provides an introduction to Cloud IDE. Acquia works with Customer’s Drupal development team to educate them on the Cloud IDE so that they can use it to develop and maintain their Drupal application. The quick start will cover the following topics:
The services are 10 hours and performed remotely over a period of up to five days.
This quick start provides an introduction to Cloud Platform. Acquia will work with Customer’s Drupal development teams to get started with Cloud Platform. The quick start will cover the following topics:
The services are 10 hours and performed remotely over a period of up to five days.
This multi-product track provides an introduction to Acquia Cloud Platform, Code Studio, and Cloud IDE. This track is intended for Developers, Release Managers, and Tech Leads. Acquia will use a combination of training and practical exercises to ensure that customers understand how to get started using these products and can perform key operations in their web application infrastructure that includes development, staging, production environment, CI/CD, and monitoring.
The track covers the following topics:
The engagement will start within 2 months of the initial purchase. An Acquia consultant will deliver Acquia Cloud Development Track over the course of twelve (12) days over 4 weeks unless otherwise agreed to by Customer and Acquia.
This multi-product track provides an introduction to Acquia Site Factory, Code Studio, and Cloud IDE. This track is intended for Developers, Release Managers, and Tech Leads. Acquia will use a combination of training and practical exercises to ensure that customers understand how to get started using these products and can perform key operations in their web application infrastructure that includes development, staging, production environment, CI/CD, and monitoring.
The track covers the following topics:
The engagement will start within 2 months of the initial purchase. An Acquia consultant will deliver Acquia Site Factory Development Track over the course of twelve (12) days over 4 weeks unless otherwise agreed to by Customer and Acquia.
This quick start provides an introduction to Drupal Starter Kits. Acquia will work with Customer’s design and development teams to educate them on the Drupal Starter Kits so that they can use it to accelerate the implementation of their site. The quick start will cover the following topics:
The services are 10 hours and performed remotely over a period of up to five days.
Customer may purchase a Quick Start for each Order that includes Acquia Code Studio powered by GitLab services. The Quick Start services are performed over the course of two weeks and include:
The services are 10 hours and performed remotely over a period of up to five days.
This quick start provides an introduction to Content Hub. Acquia will work with Customers’ Drupal development teams to get started with using standalone Content Hub.
The quick start will cover the following topics:
The services are 10 hours and performed remotely over a period of up to five days.
The DAM onboarding process includes Sessions with the Customer’s assigned Professional Services Implementation Consultant (IC) per the table below. A Session is defined as a one-hour web meeting. The Customer will be expected to complete homework following each Session and prior to the next Session. Customers will meet with the IC daily, for a consecutive ten (10) Sessions over two (2) weeks. Additional IC assistance hours or onboarding Sessions are not available for purchase.
In the case of time zone differences above eight (8) hours, extended Implementation phase hours of availability are 5:00 a.m. to 8:00 p.m CT for meetings, with a 50/50 split of meeting times during each party’s normal business hours.
Initial site setup
Upon execution of the Agreement, IC will meet with the Customer via teleconference and web meeting to begin the onboarding. The process will involve dedicated time from the Customer’s system administrators and the assigned IC to properly identify application configuration plans. The Onboarding Configuration Workbook, explaining all information that needs to be gathered in the sessions to come, will be provided during this meeting.
Deployment steps for successful launch
Hosted delivery method is based upon replication of tested and verified onboarding steps, from both the technical and customer support/marketing aspects of each project, to ensure each Onboarding Engagement meets and exceeds each new Customer’s expectations.
| S.No. | Onboarding Schedule | Onboarding Topics | Number of Sessions |
|---|---|---|---|
| 1. | Kickoff | Define goals and understand assets/users, Site URL, schedule | 1 |
| 2. | Security and Permissions | Permission settings, roles, asset groups | 1 |
| 3. | Search | Metadata and Categories | 1 |
| 4. | Foundations Review | Review and discuss best practices and answer questions related to asset groups, roles, and metadata. | 1 |
| 5. | Upload Governance | Upload Profiles, best practices | 1 |
| 6. | User Onboarding and Management | Account creation, registration and approvals, administration | 1 |
| 7. | Branding, Dashboards and Standard Portals | Standard Portals overview, Collections, dashboard | 1 |
| 8. |
This quick start provides an introduction to Drupal. Acquia will work with Customer’s content owners and development teams to prepare them for a Drupal implementation. The quick start will cover the following topics:
The services are 10 hours and performed remotely over a period of up to five days.
This quick start provides an introduction to Site Factory. Acquia will work with Customer’s Drupal development teams to get started deploying and managing multiple websites on the Site Factory platform. The quick start will cover the following topics:
The services are 10 hours and performed remotely over a period of up to five days.
Acquia will work with Customer’s design and development teams to prepare them for a Site Studio implementation on Cloud Platform. The Quick Start will cover the following topics:
The services are 10 hours and performed remotely over a period of up to five days.
QUICK LINKS:
Product Enablement | Certification(s) | Implementation | Expert Help and Advice
Acquia offers instructor-led hands-on training for Drupal and Acquia products, delivered by Acquia Certified instructors in-person or via teleconference. In addition, we have self-service training available on Acquia Academy.
Acquia’s Drupal Immersion for Developers Training is a combination of our Drupal Site Building, Drupal Layout and Theming, and Drupal Module Development training, delivered onsite or remote, over five days, for up to 10 participants.
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
Acquia’s Introduction to Drupal Training is Drupal in a day, onsite or remote, for up to 10 participants. It provides a broad introduction to the essential skills necessary when building websites with Drupal. This course is meant to be interactive. You will build a functioning Drupal website for our fictitious client Sociable Planet following the steps of this manual.
The procedures are introduced step-by-step and then reinforced with practice and challenges. Your instructor will help guide you through the process of establishing this new way of working. You’ll look at case studies of websites and reflect on your own experience to take the procedures you learn here back into your own work and any new situations you encounter. This course serves as a prerequisite to other Acquia Developer Training courses. By the end of the training, you will be able to:
Prerequisites
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
This 2-day Drupal Site Building Training is meant to be interactive and is delivered onsite or remote, for up to 10 participants. The procedures are introduced step-by-step and then reinforced with practice and challenges. Your instructor will help guide you through the process of establishing this new way of working. You’ll look at case studies of websites and reflect on your own experience to take the procedures you learn here back into your own work and any new situations you encounter. This course provides a solid introduction to Drupal. It introduces and explains the most essential features and concepts of Drupal through hands-on activities. By the end of the training you will be able to:
Day 1: Introduction to Drupal
Day 2: Building Websites with Drupal
Prerequisites
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
Acquia’s Drupal Layout and Theming Training provides 2 days of comprehensive, hands-on training on Drupal theme and layout development delivered onsite or remote, for up to 10 people. This course provides a variety of approaches for making dynamic layouts in Drupal, and helps users to choose the right approach for their website. The course provides techniques and best practices for configuring a flexible and extendable layout for websites and enables users to get more control over the look and feel of their websites by creating custom themes in Drupal. By the end of the training you will be able to:
Prerequisites
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
Acquia’s Drupal Module Development Training assumes you’re an experienced site builder with Drupal. This 2-day training is delivered onsite or remote, for up to 10 participants. You know how to configure a Drupal website, but you’ve found limitations with what you can do with core and contributed modules. You do have experience with programming. While you don’t need to be an expert in PHP, you understand the basic constructs of programming enough to work with a new language. By the end of the training you will be able to:
Prerequisites
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
Acquia’s Drupal Back End Development Training is a combination of our Drupal Site Building Training, and Drupal Module Development Training, delivered onsite or remote, over 4 days, for up to 10 participants.
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
Acquia’s Drupal Front End Development Training is a combination of our Drupal Site Building Training, and Drupal Layout and Theming Training, delivered onsite or remote, over 4 days, for up to 10 participants.
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
Drupal Content Administration Training is a customized training, and requires two weeks lead time for content development, a planning call with the customer to outline the tasks requiring training, and administrative access to the custom application that is stable during the training development and delivery period. Deliverables for this training include a 1/2 day training, training manuals for participants, an editable version of the trainer presentation, which is the property of the customer, and a recording of the session.
The training is intended for those responsible for administering content on a Drupal application. The training manual, developed specifically for the participants, will help them navigate their new Drupal application, and complete the tasks outlined for their role as site administrators.
This course will make participants more efficient and productive on the job. It will also help them communicate with either an internal development team or an external developer on making improvements to an existing site.
By the end of the training you will be able to:
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
QUICK LINKS:
Product Enablement | Instructor-led Training | Implementation | Expert Help and Advice
Acquia Certification is the premier professional certification program for Drupal and the Acquia Platform. Acquia certification is the trusted benchmark for validating and promoting your expertise, reducing hiring risk, raising team skill levels, and ensuring successful project delivery. Individual attempts at exams can be purchased by credit card on Acquia Academy as part of the exam registration process.
Exclusively for Acquia Customers and Partners, Acquia product certification exam vouchers are available in bulk, and entitle the bearer to a single attempt at any of our Acquia Platform certification exams, conducted through Acquia Academy. Vouchers purchased in bulk (10 attempts) do not expire and are not replaceable if lost. Exam retakes are not included. An exam voucher is required for each attempt. Contact your Customer Success Manager, Account Manager, or Partner Manager if interested in purchasing bulk exam vouchers.
Available exams - Acquia Certified Campaign Studio Marketing Pro Exam - Acquia Certified Site Factory Pro Exam - Acquia Certified Site Studio Site Builder Exam
Exclusively for Acquia Customers and Partners, Acquia Drupal certification exam vouchers are available in bulk, and entitle the bearer to a single attempt at any of our Drupal certification exams, conducted through Acquia Academy. Vouchers purchased in bulk (10 attempts) do not expire and are not replaceable if lost. Exam retakes are not included. An exam voucher is required for each attempt. Contact your Customer Success Manager, Account Manager, or Partner Manager if interested in purchasing bulk exam vouchers.
Available exams - Acquia Certified Drupal Site Builder Exam - Acquia Certified Drupal Developer Exam - Acquia Certified Drupal Front End Specialist Exam - Acquia Certified Drupal Back End Specialist Exam
QUICK LINKS:
Product Enablement | Instructor-led Training | Certification(s) | Expert Help and Advice
Acquia provides implementation and ongoing development services through custom statements of work for the following: Drupal on Cloud Platform and Site Factory, Campaign Studio, Acquia Customer Data Platform, and Acquia DAM.
The CDP base platform deployment and setup covers the base CDP tenant deployment, which is required for all new CDP subscriptions. Acquia will set up and deploy the base CDP application in the Acquia development and production environments. Two Acquia consultants will deliver the CDP Base Implementation remotely over the course of ten (10) consecutive business days.
The scope of the CDP Base Implementation includes the following:
This engagement does not cover any Customer-specific configurations or enhancements to the Customer’s CDP tenant. All Customer-specific configurations and enhancements will be managed under a separate statement of work.
Acquia will provide expert support related to CDP. The 10-hour block engagement provides a Customer with a fixed capacity of 10 technical development hours delivered remotely over a one-week period to implement changes to the Customer’s CDP implementation. This engagement may cover the following tasks:
It is assumed that all prerequisites, such as data feeds, are in place before the kickoff of the engagement. Travel and expenses, if needed, will be billed separately.
Customers are entitled to receive an average amount of Standard Professional Services work per month.
Special Professional Services are available at additional cost.
For more details, see Customer Data Platform.
Professional Services Implementation for digital asset management Services consisting of the Assets and Portals applications (“DAM”) includes an assigned Professional Services Implementation Consultant (IC) and other staff as needed, who will work with Customer’s selected team responsible for engaging with the single business unit or brand the IC will be implementing within a single Site. Implementation for all other options including Workflow, Templates, Entries applications, and any integrations may commence after the DAM Implementation completion. Customer’s team members will be identified prior to the commencement of the engagement, including one primary and one backup team member responsible for working with the IC during the entire Implementation process through to go live (“Go Live”) status. The Implementation schedule will be mutually agreed in advance between Customer and IC. Implementing additional brands and working with other Customer teams will be separately quoted. Repetition of completed IC sessions will also be separately quoted. If Customer intends to launch the DAM in phases (multiple Go Live statuses), the IC is responsible only for the first Go Live status completion.
In the case of time zone differences above eight (8) hours, extended hours of availability are 5:00 a.m. to 8:00 p.m., Central Time (CT), Monday through Friday (excluding national holidays), for web and phone conference meetings, with a 50/50 split of meeting times during each party’s business hours.
Consulting sessions
The IC will conduct consulting/strategy sessions with Customer via teleconferencing and work with the key stakeholders on specific topics. Customer and IC will mutually decide upon the detailed agendas, the frequency, and the timing.
DAM metadata and category structure strategy
The IC will assist Customer in creating a search structure strategy optimized for search, scalability, and ease of use.
The IC will:
DAM user role and asset group permissions strategy
The IC will define and create the User roles and asset groups with appropriate permissions within the Customer’s site.
The IC will:
Admin Training (conducted in Customer Site):
Personalized training session in the Site to train administrators on the administrative tasks needed to manage their site. Sessions will review Customer-specific considerations and workflows.
DAM implementation completion and GO LIVE qualifications
Professional Services Implementation for digital asset management Services consisting of the Assets and Portals applications (“DAM”) includes an assigned Professional Services Implementation Consultant (IC) and other staff as needed, who will work with Customer’s selected team responsible for engaging with the single business unit or brand the IC will be implementing within a single Site. Implementation for all other options including Workflow, Templates, Entries applications, and any integrations may commence after the DAM Implementation completion. Customer’s team members will be identified prior to the commencement of the engagement, including one primary and one backup team member responsible for working with the IC during the entire Implementation process through to go live (“Go Live”) status. The Implementation schedule will be mutually agreed in advance between Customer and IC. Implementing additional brands and working with other Customer teams will be separately quoted. Repetition of completed IC sessions will also be separately quoted. If Customer intends to launch the DAM in phases (multiple Go Live statuses), the IC is responsible only for the first Go Live status completion.
In the case of time zone differences above eight (8) hours, extended hours of availability are 5:00 a.m. to 8:00 p.m., Central Time (CT), Monday through Friday (excluding national holidays), for web and phone conference meetings, with a 50/50 split of meeting times during each party’s business hours.
Consulting sessions
The IC will conduct consulting/strategy sessions with Customer via teleconferencing and work with the key stakeholders on specific topics. Customer and IC will mutually decide upon the detailed agendas, the frequency, and the timing.
DAM metadata and category structure strategy
The IC will assist Customer in creating a search structure strategy optimized for search, scalability, and ease of use.
The IC will:
DAM user role and asset group permissions strategy
The IC will define and create the User roles and asset groups with appropriate permissions within the Customer’s site.
The IC will:
Admin Training (conducted in Customer Site):
Personalized training session in the Site to train administrators on the administrative tasks needed to manage their site. Session will review Customer-specific considerations and workflows.
DAM implementation completion and GO LIVE qualifications
The Entries implementation includes sessions with the Customer’s assigned Professional Services Implementation Consultant (IC) per the table below, to begin once DAM implementation is complete. A Session is defined as a one-hour web meeting. The process will involve dedicated time from Customer’s system administrators and the assigned IC to properly identify application configuration. The Customer will be expected to complete homework including assigned site configurations following each Session and prior to the next Session. Customers will have the option of meeting weekly or semi-weekly.
In the case of time zone differences above eight (8) hours, extended Implementation phase hours of availability are 5:00 a.m. to 8:00 p.m CT for meetings, with a 50/50 split of meeting times during each party’s normal business hours.
| Implementation Schedule | Session Topics | Number of Sessions |
|---|---|---|
| Overview and planning session | 1 |
| Prepare your team to collect, clean, and map your data | 1 |
| Determine and create product types, attributes, and attribute groups | 1 |
| Import data and related assets from the DAM system | 1 |
| Define workflows, and permissions | 1 |
| Build distribution channels and export data | 1 |
Entries implementation completion qualifications
Your team will be set up for long-term success when we have accomplished the following:
Acquia will provide the Edge Implementation and Enablement for Cloudflare services below only if purchased by Customer, as indicated in the Order.
Customer may purchase an Acquia Edge Implementation and Enablement for Cloudflare for each Order that includes Edge Security or Edge CDN services. The Quick Start services are performed over the course of two weeks and include:
The services are 10 hours and performed remotely over a period of up to five days
Customer may purchase an Acquia Edge Implementation and Enablement for Akamai for each Order that includes Acquia Edge powered by Akamai services. The Quick Start services are performed over the course of two weeks and include:
The services are 10 hours and performed remotely over a period of up to five days.
Edge Advanced Bot Management is designed to apply various detection techniques in order to:
(a) determine whether a client making port 80 HTTP or port 443 HTTPS requests is a bot or human.
(b) identify and categorize bots into known bot categories.
Customers may define and apply policies to implement response actions to bot traffic in different categories. Edge Advanced Bot Management includes all the features of the standard Edge Bot Management solution, including Edge WAAP and Edge CDN, active bot detections and browser validation, and advanced and challenge actions enabling customers to tailor and customize their bot management policy. Edge Advanced Bot Management is powered by Akamai.
Customers can purchase emergency onboarding services to receive next business day start and hands-on onboarding for Edge powered by Akamai. Must be purchased in conjunction with the Acquia Edge Implementation and Enablement for Akamai engagement.
The Platform Migration Services will migrate Customer’s existing Code Base to Cloud Platform (Acquia Cloud Platform Enterprise or Acquia Cloud Platform Professional). The destination Code Base shall be configured to the same major version as the source Code Base. Prior to Acquia performing Migration Services, Customer shall ensure its website is running on a version of PHP supported by Acquia as defined in the Support Users Guide. Customer shall provide Acquia with an administrative login to the Code Base to be migrated, and have a technical point of contact familiar with Drupal.
Migration Services include:
Service Offeringssettings.php to connect to Cloud Platform.Acquia performs Platform Migration Services remotely, and requires an administrative login to Customer’s website. Customer agrees to cooperate with Acquia to the extent necessary for Acquia to perform the services. Customer shall also provide Acquia with access to Customer’s personnel.
After the migration, Acquia will conduct a light infrastructure site audit to determine whether any issues with the website may cause the launch to be unsuccessful. After the audit, Acquia will disclose any risks to Customer and suggest mitigation. Customer may either resolve the risks themself or engage Acquia at its standard professional services rates to fix the risks. Customer may buy a full infrastructure site audit for an additional fee and subject to a separate Order.
In the event Acquia determines additional storage or servers are insufficient to migrate Customer’s website, Acquia will inform Customer and Acquia will provision the additional necessary storage or capacity at Customer’s expense. All communication and documentation will be tracked using Acquia’s ticketing system.
Project duration is fixed based on the migration package purchased, and the timeline for engagement is dependent upon both teams’ execution of various milestones. Migrations are available in small, medium, large, and extra-large options, depending on the size and complexity of Customer’s project. Customer should anticipate at least three weeks to complete a small platform migration. The duration increases with the size and complexity of the migration. Additional time can be added to the timeline with a custom engagement.
This service complements the Acquia Platform Migration Services. It includes additional tasks performed or assisted by an Acquia Professional Services Technical Architect.
This offering is for customers who wish to migrate their Drupal websites between subscriptions or data centers on Cloud Platform. The assumptions outlined in Acquia Platform Migration Services also apply to this offering.
Activities included with this offering are:
The goal of the Single Sign-On (SSO)-Drupal SAML/LDAP configuration engagement is to assist customers in making the correct changes to the SimpleSAMLphp configuration that allows their Drupal site to work correctly with their SAML 2. 0 compliant Identity Provider (IdP). This engagement isn’t a replacement for the Customer involvement in the configuration. Acquia will assist the Customer’s Drupal team and coordinate with Customer’s identity provider team in the configuration of SimpleSAML/LDAP federated login services as a package available in small, medium, large, and extra-large options, depending on the size and complexity of Customer’s Drupal project. The SimpleSAMLphp engagement offering is limited to ensuring the implementation of a standard configuration that allows Drupal to authenticate against the customer’s IdP. This process requires that the customer either already have an IdP, or have someone available during the engagement with knowledge of how their IdP is configured. While the platform supports IdP first-flow or IdP initiated authentication, Acquia has limited visibility into these configurations. This offering assumes Service Provider (SP) initiated authentication. With SP initiated, Acquia can more thoroughly test the application from the SP side and view the corresponding logs.
The SimpleSAMLphp offering isn’t a general single sign-on solution. It doesn’t cover customization of the interaction between Drupal and the IdP, or the ability to shape and use the data returned by the IdP other than to the use the simpleSAMLphp Authentication Drupal module to allow Drupal users to be created and authenticated by the IdP.
Requirements
Acquia responsibilities
Customer responsibilities
Small Offering: Up to three (3) sites on Acquia Cloud or Acquia Cloud Professional
Medium Offering: Up to six (6) sites on Acquia Cloud or Acquia Cloud Professional
Large Offering: Up to nine (9) sites on Acquia Cloud, Acquia Cloud Professional or Acquia Site Factory
Over nine (9) sites requires a custom SOW.
QUICK LINKS:
Product Enablement | Instructor-led Training | Certification(s) | Implementation
Acquia provides expert help and advice on the Acquia platform. Services are provided as either standard service packages or custom statements of work. Standard service offerings include:
Acquia will use its expert knowledge to evaluate a Drupal application for adherence to best practices. These best practices include application architecture, development standards and practices, static performance analysis, configuration management, and security. The review will be delivered remotely over ten (10) days. The scope of the review will include the following:
Within five (5) business days after the conclusion of the audit, Acquia will deliver a Application Review Report that includes our audit findings, Acquia recommendations for improvement in each of the areas evaluated, and a high-level estimation to complete this remediation.
Acquia will define a technical architecture for a new single-site build on the Acquia Cloud Platform based on the Customer’s business requirements. An Acquia consultant will remotely deliver the Architecture Planning over the course of ten (10) consecutive days.
Architecture Planning includes:
Within five (5) business days after the conclusion of the workshop, Acquia will provide a report describing the recommended technical architecture. If required, travel and expenses will be billed separately.
Advanced Architecture Planning is designed to define a technical architecture for a new platform build, large website build, or build with multiple products based on the Customer’s business requirements. An Acquia consultant will remotely deliver Advanced Architecture Planning over the course of twenty (20) consecutive days.
The scope of Advanced Architecture Planning includes the following:
Within five (5) business days after the conclusion of the engagement, Acquia will provide a report describing the recommended technical architecture. If required, travel and expenses will be billed separately.
The Cloud Platform Enterprise Help and Advice offering is targeted at new or existing customers/partners who have limited experience with Acquia products and/or Drupal and need assistance in implementing Cloud Platform Enterprise.
Acquia will provide technical and project management expertise embedded with a Customer team and guide them through the implementation of an Cloud Platform Enterprise solution using Acquia’s proven approach, tools and methodology. The objective is to have the Customer operating effectively on their own using the best practices provided by the end of the engagement.
The scope of the Cloud Platform Enterprise Help and Advice offering includes the following:
Acquia will deliver the Acquia Cloud Platform Enterprise Help and Advice engagement remotely over a period of up to nineteen (19) consecutive weeks, with seven (7) weeks of support to get started and twelve (12) weeks of guidance during the development phase. Services will be delivered by an Acquia Technical Architect (TA) and Program Manager (PM) for up to 300 total hours. If required, travel and expenses will be billed separately.
Acquia will work with the Customer’s team to perform an analysis of their content syndication requirements and provide recommendations to support the Content Hub implementation phase. The services are performed remotely over six days. Five consecutive days will be spent on the initial analysis of the Customer’s requirements and site architecture, resulting in an implementation recommendation. This will be followed by a one-day review, just prior to launch, to determine if the recommendations have been followed.
Customers must complete Content Hub onboarding steps prior to the engagement so they are familiar with:
The initial engagement will include the following:
The pre-launch review and audit will include the following:
At the conclusion of the initial five-day analysis, Acquia will provide an implementation recommendation report.
Acquia will provide expert help and advice related to the Acquia platform.
This engagement may cover one or more of the following topics:
Acquia will invoice Customer 50% on execution and 50% on completion. If required, travel and expenses will be billed separately.
Small Offering
On a weekly basis, Acquia will provide the Customer with a written weekly update. Acquia will deliver up to 40 hours of consulting over 4 weeks.
Medium Offering
On a weekly basis, Acquia will provide the Customer with a written weekly update. Acquia will deliver up to 80 hours of consulting over 8 weeks
Large Offering
On a weekly basis, Acquia will provide the Customer with a Weekly Findings and Status Report. One or more Acquia consultants will deliver up to 240 hours of remote consulting over 16 weeks.
90 minutes of strategic consulting related to DAM concepts, implementing sustainable asset workflows, governance, maintenance, and administration best practices for Acquia DAM is provided. All session topics are tailored to the specific business need of the customer.
Possible topics:
DAM Vision: High-level review of business requirements and strategic direction for DAM.
Security: Asset Groups and Roles and associated permissions consultation to align with asset distribution strategy.
Search: Taxonomy and Metadata consultation to support searchability and user experience.
User Adoption: Boost user adoption and sustain user engagement with supportive DAM workflows and high impact branding.
Portals: Design Portals strategy and associated workflows that leverage available Portals functionality in the most efficient way for your organization to reach all desired audiences.
Asset Migration Planning: Timing, technical considerations and impact to current DAM structure.
Custom topic: Work with your Account team to scope a custom topic for a strategy workshop suited for your current DAM needs.
Customer is invoiced 100% on execution.
A 2 (two) session engagement designed for both new and existing DAM administrators to boost confidence in understanding and owning the current configuration structure of their DAM, and provide education and best practices on how to effectively manage assets, configurations, and users moving forward.
Session topics: Over the course of two 60-minute sessions, an Acquia DAM consultant will review foundational elements of your DAM, share your site assessment, discuss administrative tools and best practices, and enable the administrator to make strategic and tactical updates to the site.
The two sessions will be scheduled within a 30-day period to allow administrators to test, review, and formulate questions or ideas between sessions.
Included deliverables:
Site Assessment: provides metrics that reflects high level configurations and current utilization, including: number of assets, users, asset groups, roles, metadata types, fields, categories, upload profiles, features enabled/disabled and additional detail and takeaways, if applicable.
Custom DAM Admin Schedule: provides details on recommended admin maintenance activities.
Customer is invoiced 100% on execution.
A thorough audit of the DAM is conducted in its current state. Deliverables include a completed Site Assessment, Site Map, and a single 1 hour Site Audit Review Session with Acquia experts who will guide you through provided documentation and provide high-level recommendations based on findings.
Deliverables in spreadsheet format:
Site Assessment: Metrics that reflect high level configurations and current utilization, including: number of assets, users, asset groups, roles, metadata types, fields, categories, upload profiles, features enabled/disabled and additional detail and takeaways if applicable.
Site Map: A detailed view of the configurations including, Security Structure (asset groups and role permissions), Search Structure (category structure and metadata schema), Upload Profiles.
List of: All assets and associated data, all users, active global collections, active portals downloads, active portals views, assets in portals, collections in portals.
Allow minimum 3 weeks from signature for Site Audit Deliverables to be completed.
Customer is invoiced 100% on execution.
Site Optimization service is designed for existing customers to strategize, audit, and update their existing DAM solution.
Examples of when a Site Optimization may be needed:
DAM Expansion to new teams or regions
Company Acquisition or Divesting
Company re-org that creates major changes in DAM workflows
User Experience and/or adoption needs improvement
The Site Optimization engagement includes:
Customer is invoiced 100% on execution.
Acquia can script an import for metadata migration from an external system, if the external system can provide an XLS, XLSX or CSV format. A map is set up to direct the matching of old metadata fields to new metadata fields. The filenames in the Customer-supplied electronic file must match exactly the filenames of the assets, to determine what files match unique sets of metadata. Note: This metadata import can update Categories, Release Dates, Expiration Dates, or Asset Groups if requested. Currently this can not be done via the customer facing metadata importer.
This metadata import can be used for up to 100k assets.
Refer to the Metadata Import Best Practices document in the Support Center for more information about creating metadata spreadsheets.
Customer will submit a spreadsheet file and Acquia will review it. If changes are required, the file will be sent back to the customer. Once the file is ready, Acquia will import the metadata to the site. If any errors are identified during the process, the file will be sent back to the customer.
Average timeline for metadata imports is two weeks after project kickoff.
This engagement must be used within one year from time of signature.
Digital assets for Customer are uploaded from an external hard drive, or alternatively Acquia provides access for a AWS S3 Transfer. Acquia will identify duplicate files per drive and provide options for handling duplicates. Customer provides corresponding Upload Profile for migration, with the option of matching each parent folder with a unique Upload Profile. Acquia can also capture the original filepath of the customer’s folder structure in a metadata field for each asset.
This migration includes up to 2TB or 100k assets, whichever is reached first.
The timeline for a migration depends on the number and size of your files. On average, customers can expect 2 weeks for each asset migration.
This engagement must be used within one year from time of signature.
Launch Readiness service is a 4 (four) session engagement designed for existing customers to move from DAM implementation go live to launch phase. DAM experts will provide support and advice over a 6 week period as you ready your site for user onboarding, branding, metadata tagging and imports, and explore options to further optimize the DAM with automation. This excludes end user training, user documentation, asset migrations.
Customer is invoiced 100% on execution.
Offers up to 10 hours of hands-on tactical DAM assistance for a specific business need. Requires a main point of contact that will communicate desired tasks for Managed Services Consultant throughout the course of the project. Could include the following: Updating admin configurations, clearing pending delete and conflict queues, adding previews, adjusting Portal or Dashboard settings, updating metadata on assets based on clear business rules. (excludes: Workflow, Entries and Templates applications)
Customer is invoiced 100% on execution.
Offers up to 20 hours of hands-on tactical DAM assistance for a specific business need. Requires a main point of contact that will communicate desired tasks for Managed Services Consultant throughout the course of the project.
Could include the following: Updating admin configurations, clearing pending delete and conflict queues, adding previews, adjusting Portal or Dashboard settings, updating metadata on assets based on clear business rules. (excludes: Workflow, Entries and Templates applications)
Customer is invoiced 100% on execution.
Offers an export of all of the assets, specific asset groups, or another subset of assets within a singular DAM instance. Assets can be provided on either an Amazon S3 bucket or a hard drive. Assets will not be deleted from the DAM as part of this engagement.
If an S3 bucket is chosen, the exported assets must be retrieved within 90 days. After 90 days, the S3 bucket will be deactivated, after which time the exported assets cannot be later retrieved from the S3 bucket. Acquia shall have no liability for any assets not retrieved from an S3 bucket within the retrieval period.
Customer is invoiced 100% on execution of the completed asset export.
This engagement provides a seamless transition to the customer’s new site name with minimal disruption to DAM users and connected integrations. Acquia will manage all technical aspects of the site rename. The customer is responsible for any user‑facing updates, training, and communications.
Acquia will assess and prepare a Customer’s development team (up to 5 people) for Acquia Drupal certification.
The scope of the Assessment includes:
Acquia will assess the team and provide a recommended training plan remotely over the course of ten (10) consecutive business days. Services include one Drupal Immersion Training and 5 certification credits. Acquia will provide additional remote consulting hours of up to 4 hours per week for 12 weeks immediately following the assessment. If required, travel and expenses will be billed separately.
Acquia will define requirements and set a scope, timeline, and budget for the development of a single application using Acquia products. Two Acquia consultants will deliver the Discovery remotely over the course of fifteen (15) consecutive business days.
The scope of the Discovery includes the following:
| Date | Update |
| March 16, 2026 | Removed service offerings: Acquia DAM Ecosystem Design and Acquia DAM Governance. |
| March 4, 2026 | Added details of Acquia DAM site rename. |
| June 30, 2025 | Adjusted details of service expiry. |
| May 21, 2025 | Added details of service expiry. |
| May 20, 2025 | Added quicklinks. |
| May 7, 2025 | Added document changelog. |
| Asset ingest plan, metadata imports |
| 1 |
| 9. | Review the configuration workbook | Review site configuration and ingest plans | 1 |
| 10. | Launch Plan and transition to Account Management | Discuss launch plan, celebrate completion of onboarding, and introduce the Account Management team | 1 |
|
| Go Live and Admin training |
| 1 |
Within five (5) business days after the conclusion of the Discovery, Acquia will provide the Customer with a Discovery Report. If required, travel and expenses will be billed separately.
Acquia will conduct an Advanced Discovery to define requirements and set a target, timeline, and budget for implementing a complex application on Acquia Cloud, Site Factory or a combination of Acquia products. Two Acquia consultants will deliver the Discovery remotely over the course of 20 consecutive business days.
The scope of the Discovery includes the following:
Within ten (10) business days after the conclusion of the Advanced Discovery Acquia will provide the Customer with a Discovery Report. If required, travel and expenses will be billed separately.
Acquia will work with Customer’s development team (up to 5 people) to prepare them to build a new application on Acquia Cloud Platform Enterprise. Acquia will provide hands-on training and guidance to architect a code deployment process that includes continuous integration and automated testing.
Drupal Application Development Best Practices for Acquia Cloud will be interactive with hands-on exercises and may cover the following example topics:
Acquia will deliver the training over a period of up to 10 consecutive business. If required, travel and expenses will be billed separately.
Drupal Application Development Best Practices for Site Factory (ASF) will impart Drupal best practices and prepare the Customer’s development team (up to 5 people) to use Site Factory to manage a Drupal multisite Code Base. Consultants will provide an overview of multisite architecture in Drupal, and will conduct a hands-on walk-through of code management and deployment, using ASF and Acquia Developer tools and release management for sites at scale. Acquia will train the Customer on the technical and business governance processes required to successfully build, adopt and run Acquia Site Factory within the Customer organization. Drupal Application Development Best Practices for will be interactive with hands-on exercises, and in the case of Drupal may cover the following example topics:
Acquia consultants will deliver the training over a period of up to 20 consecutive business days. If required, travel and expenses will be billed separately.
Acquia Launch Readiness - Small combines a Security Audit, Performance Audit, and Load Testing (up to 3 tests for 5000 users each). Acquia Launch Readiness - Small is designed for fully Drupal implementations of marketing and brochure sites and will be delivered remotely over ten (10) business days with up to 3 load tests for up to 5000 concurrent users. Launch Readiness for applications which are decoupled, e-commerce focused, authenticated/intranet, require calls to or from external services, require IP restriction/VPN, center on high-volume content publication, or which require load testing in excess of 5000 users require a different engagement.
An Acquia Drupal Security Specialist will audit and analyze the application for potential security vulnerabilities. The Security Specialist will review architecture, development standards, and adherence to Drupal security best practices.
An Acquia Drupal Performance Specialist will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify the performance gaps (up to 3 tests for up to 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the Code Base in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues and help the Customer to ensure that the performance meets or exceeds expectations when deployed.
The scope of Launch Readiness - Small includes:
Within five (5) business days after the conclusion of Launch Readiness, Acquia will deliver a Security Audit Report and a Performance Audit Report that includes our audit findings, Acquia recommended remediations and a high-level estimation to complete this remediation.
Load Test environment is not included with this offering.
Acquia Launch Readiness - Medium combines a Security Audit, Performance Audit, and Load Testing (up to 3 tests for 5000 users each). Acquia Launch Readiness - Medium is designed for fully Drupal implementations of Authenticated/Intranet sites and will be delivered remotely over fifteen (15) days. Launch Readiness for applications which are decoupled, e-commerce focused, require calls to or from external services, require IP restriction/VPN, center on high-volume content publication, or which require load testing in excess of 5000 users require a different engagement.
An Acquia Drupal Security Specialist will audit and analyze the application for potential security vulnerabilities. The Security Specialist will review architecture, development standards, and adherence to Drupal security best practices.
An Acquia Drupal Performance Specialist will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify the performance gaps (up to 3 tests for up to 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the Code Base in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues and help the Customer to ensure that the performance meets or exceeds expectations when deployed.
The scope of Launch Readiness - Medium includes:
Within ten (10) business days after the conclusion of Launch Readiness, Acquia will deliver a Security Audit Report and a Performance Audit Report that includes our audit findings, Acquia recommended remediations and a high-level estimation to complete this remediation.
Load Test environment is not included with this offering.
Acquia Launch Readiness - Large combines a Security Audit, Performance Audit, and Load Testing (up to 3 tests for 5000 users each). Acquia Launch Readiness - Large is designed for Drupal implementations of decoupled or e-commerce focused sites and will be delivered remotely over twenty (20) days.
Performance Audits for applications which require IP restriction/VPN, centered on high-volume content publication, or which require load testing in excess of 5000 users require a different Performance Audit service or custom engagement.
An Acquia Drupal Security Specialist will audit and analyze the application for potential security vulnerabilities. The Security Specialist will review architecture, development standards, and adherence to Drupal security best practices.
An Acquia Drupal Performance Specialist will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify the performance gaps (up to 3 tests for up to 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the Code Base in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues to help the Customer to ensure that the performance meets or exceeds expectations when deployed.
Note that for any decoupled or e-commerce focused application, the customer will need to provide working POSTMAN collections that successfully emulate all API/commerce requests. A detailed architectural diagram is also required. If any external services are required, the customer will need to contact the external service provider to ensure load testing is allowed and rate limiting is disabled.
The scope of Launch Readiness - Large includes:
Within ten (10) business days after the conclusion of the Launch Readiness, Acquia will deliver a Security Audit Report and a Performance Audit Report that includes our audit findings, Acquia recommendations for improving performance, and a high-level estimation to complete this remediation.
Load Test environment is not included with this offering.
Customers can purchase additional concurrent users in quantities 10,000 for up to three (3) tests. Load Testing Users Add-on must be purchased with either the Performance Audit and Load Test or Launch Readiness engagements and must be completed concurrently with said Services.
Acquia will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify the performance gaps (up to 3 tests for up to 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the Code Base in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues to help the Customer to ensure that the performance meets or exceeds expectations when deployed.
The Acquia Performance Audit Small is designed for fully Drupal implementations of marketing and brochure sites, and will be delivered remotely over ten (10) business days. Performance Audits for applications which are decoupled, e-commerce focused, authenticated/intranet, require calls to or from external services, require IP restriction/VPN, center on high-volume content publication, or which require load testing in excess of 5000 users require a different engagement.
The scope of the audit will include the following:
Within five (5) business days after the conclusion of the Performance Audit, Acquia will deliver a Performance Audit Report that includes our audit findings, Acquia recommendations for improving performance, and a high-level estimation to complete this remediation.
Acquia will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify the performance gaps (up to 3 tests for up to 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the Code Base in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues to help the Customer to ensure that the performance meets or exceeds expectations when deployed.
The Acquia Performance Audit Medium is designed for fully Drupal implementations of Authenticated/Intranet sites and will be delivered remotely over fifteen (15) business days. Performance Audits for applications which are decoupled, e-commerce focused, require calls to or from external services, require IP restriction/VPN, center on high-volume content publication, or which require load testing in excess of 5000 users require a different engagement.
The scope of the audit will include the following:
Within five (5) business days after the conclusion of the Performance Audit, Acquia will deliver a Performance Audit Report that includes our audit findings, Acquia recommendations for improving performance, and a high-level estimation to complete this remediation.
Acquia will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify the performance gaps (up to 3 tests for up to 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the Code Base in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues to help the Customer to ensure that the performance meets or exceeds expectations when deployed.
The Acquia Performance Audit Large is designed for Drupal implementations of decoupled or e-commerce focused sites and will be delivered remotely over twenty (20) business days.
Note that for any decoupled or e-commerce focused application, the customer will need to provide working POSTMAN collections that successfully emulate all API/commerce requests. A detailed architectural diagram is also required. If any external services are required, the customer will need to contact the external service provider to ensure load testing is allowed and rate limiting is disabled.
The scope of the audit will include the following:
Within five (5) business days after the conclusion of the Performance Audit, Acquia will deliver a Performance Audit Report that includes our audit findings, Acquia recommendations for improving performance, and a high-level estimation to complete this remediation.
The Acquia Edge Management Assistance Service provides customers up to 2 hours per month, including:
Configuration Management:
Reporting:
SSL Management:
Analysis
Allotted time must be used within each month. Services are provided during normal business hours. Does not include initial setup or additional security configurations as applicable.
Overage Charges. If Customer goes over the monthly hours allocated for this engagement, Acquia will invoice the Customer on a quarterly basis for the monthly overages at an hourly rate of USD $374/hr.
Does not include monitoring, mitigation detection or response services. No custom reporting or on-demand reporting. Does not include purchase of custom SSL certificates.
The Acquia Edge Management Assistance Service provides customers up to 10 hours per month, including:
Configuration Management:
Reporting:
SSL Management:
Analysis
Allotted time must be used within each month. Services are provided during normal business hours. Does not include initial setup or additional security configurations as applicable.
Overage Charges. If Customer goes over the monthly hours allocated for this engagement, Acquia will invoice the Customer on a quarterly basis for the monthly overages at an hourly rate of USD $374/hr.
Does not include monitoring, mitigation detection or response services. No custom reporting or on-demand reporting. Does not include purchase of custom SSL certificates.
The Acquia Edge Management Assistance Service provides customers up to 20 hours per month, including:
Configuration Management:
Reporting:
SSL Management:
Analysis:
Allotted time must be used within each month. Services are provided during normal business hours. Does not include initial setup or additional security configurations as applicable.
Overage Charges. If Customer goes over the monthly hours allocated for this engagement, Acquia will invoice the Customer on a quarterly basis for the monthly overages at an hourly rate of USD $374/hr.
Does not include monitoring, mitigation detection or response services. No custom reporting or on-demand reporting. Does not include purchase of custom SSL certificates.
Acquia will audit and analyze a single Drupal application for potential security vulnerabilities. Acquia will review application architecture, development standards, and adherence to Drupal security best practices.
The audit will be delivered remotely over ten (10) days and will result in an audit report and a high-level estimation if remediation is needed.
The scope of the audit will include the following:
Within five (5) business days after the conclusion of the audit, Acquia will deliver a Security Audit Report that includes our audit findings, Acquia recommendations for improvement in each of the areas evaluated, and a high-level estimation to complete this remediation.
The Acquia Site Factory Platform Help and Advice offering is targeted at new or existing customers or partners who have limited experience with either Acquia products or Drupal and need assistance in implementing Site Factory.
Acquia will provide technical and project management expertise embedded with a Customer team to guide them through the implementation of an Site Factory solution using Acquia’s proven approach, tools and methodology. The objective is to have the Customer operating effectively on their own using the best practices provided by the end of the engagement.
The scope of the Acquia Site Factory Platform Help and Advice offering includes the following:
Acquia will deliver the Acquia Site Factory Platform Help and Advice engagement remotely over a period of thirty (30) consecutive weeks, with ten (10) weeks of support to get started and twenty (20) weeks of guidance during the development phase. Services will be delivered by an Acquia Technical Architect (TA) and Program Manager (PM) for up to 520 hours. If required, travel and expenses will be billed separately.
Acquia will work with Customer’s design and development teams (up to 5 people) to prepare them to build a Drupal application with Site Studio on Cloud Platform. Acquia will provide hands-on training and guidance to implement Site Studio on a new Drupal application. Acquia Site Studio Readiness Training will be interactive with hands-on exercises which may cover the following example topics:
Acquia will deliver the training remotely over the course of eleven (11) consecutive business days. If required, travel and expenses will be billed separately.
The Acquia Marketing Cloud Consulting Retainer provides a means for a Customer to work with a Digital Experience Consultant to address topics such as segmentation, use case ideation, campaign/journey configuration reporting, tool configuration or troubleshooting technical issues.
The scope of the Marketing Cloud Consulting Retainer includes a fixed set of 20 hours per 4-week span, used consistently week to week depending on the Customer’s needs. Hours cannot be saved and used all in one week. Hours unused during the 4 weeks will be forfeited and no refunds shall be given.
The hours will be used for a combination of:
The activities below shall not be deemed to be an exhaustive list of in-scope services but are expressly included to indicate the type of consulting.
At or before project kick-off, the customer will compile a list of items that they would like to cover during the retainer so that the Consultant can review, prioritize the list and identify any additional resources necessary in addressing the items on the list. If there are additional issues or questions that arise during the delivery of the retainer, the Customer will send a defined request to the Acquia team and allow Acquia to schedule within 48 business hours of the Customer’s request. Based on the request, Acquia will bring the right team members to the meeting to address the requested topic(s).
Acquia will provide expert technical consultation related to Acquia Marketing Cloud products. This engagement will include one or more of the following:
On a weekly basis, Acquia will deliver up to 4 hours of consulting per week for the duration of a 13-week engagement. Acquia will invoice Customer for 100% of applicable fees in advance. If required, travel and expenses will be billed separately.
Acquia Inc. reserves the right to change the Products and Services Guide based on prevailing market practices and the evolution of our products. Changes will not result in a degradation in the level of services provided during the period for which fees for such services have been paid.
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| Asset ingest plan, metadata imports |
| 1 |
| 9. | Review the configuration workbook | Review site configuration and ingest plans | 1 |
| 10. | Launch Plan and transition to Account Management | Discuss launch plan, celebrate completion of onboarding, and introduce the Account Management team | 1 |
|
| Go Live and Admin training |
| 1 |
Within five (5) business days after the conclusion of the Discovery, Acquia will provide the Customer with a Discovery Report. If required, travel and expenses will be billed separately.
Acquia will conduct an Advanced Discovery to define requirements and set a target, timeline, and budget for implementing a complex application on Acquia Cloud, Site Factory or a combination of Acquia products. Two Acquia consultants will deliver the Discovery remotely over the course of 20 consecutive business days.
The scope of the Discovery includes the following:
Within ten (10) business days after the conclusion of the Advanced Discovery Acquia will provide the Customer with a Discovery Report. If required, travel and expenses will be billed separately.
Acquia will work with Customer’s development team (up to 5 people) to prepare them to build a new application on Acquia Cloud Platform Enterprise. Acquia will provide hands-on training and guidance to architect a code deployment process that includes continuous integration and automated testing.
Drupal Application Development Best Practices for Acquia Cloud will be interactive with hands-on exercises and may cover the following example topics:
Acquia will deliver the training over a period of up to 10 consecutive business. If required, travel and expenses will be billed separately.
Drupal Application Development Best Practices for Site Factory (ASF) will impart Drupal best practices and prepare the Customer’s development team (up to 5 people) to use Site Factory to manage a Drupal multisite Code Base. Consultants will provide an overview of multisite architecture in Drupal, and will conduct a hands-on walk-through of code management and deployment, using ASF and Acquia Developer tools and release management for sites at scale. Acquia will train the Customer on the technical and business governance processes required to successfully build, adopt and run Acquia Site Factory within the Customer organization. Drupal Application Development Best Practices for will be interactive with hands-on exercises, and in the case of Drupal may cover the following example topics:
Acquia consultants will deliver the training over a period of up to 20 consecutive business days. If required, travel and expenses will be billed separately.
Acquia Launch Readiness - Small combines a Security Audit, Performance Audit, and Load Testing (up to 3 tests for 5000 users each). Acquia Launch Readiness - Small is designed for fully Drupal implementations of marketing and brochure sites and will be delivered remotely over ten (10) business days with up to 3 load tests for up to 5000 concurrent users. Launch Readiness for applications which are decoupled, e-commerce focused, authenticated/intranet, require calls to or from external services, require IP restriction/VPN, center on high-volume content publication, or which require load testing in excess of 5000 users require a different engagement.
An Acquia Drupal Security Specialist will audit and analyze the application for potential security vulnerabilities. The Security Specialist will review architecture, development standards, and adherence to Drupal security best practices.
An Acquia Drupal Performance Specialist will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify the performance gaps (up to 3 tests for up to 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the Code Base in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues and help the Customer to ensure that the performance meets or exceeds expectations when deployed.
The scope of Launch Readiness - Small includes:
Within five (5) business days after the conclusion of Launch Readiness, Acquia will deliver a Security Audit Report and a Performance Audit Report that includes our audit findings, Acquia recommended remediations and a high-level estimation to complete this remediation.
Load Test environment is not included with this offering.
Acquia Launch Readiness - Medium combines a Security Audit, Performance Audit, and Load Testing (up to 3 tests for 5000 users each). Acquia Launch Readiness - Medium is designed for fully Drupal implementations of Authenticated/Intranet sites and will be delivered remotely over fifteen (15) days. Launch Readiness for applications which are decoupled, e-commerce focused, require calls to or from external services, require IP restriction/VPN, center on high-volume content publication, or which require load testing in excess of 5000 users require a different engagement.
An Acquia Drupal Security Specialist will audit and analyze the application for potential security vulnerabilities. The Security Specialist will review architecture, development standards, and adherence to Drupal security best practices.
An Acquia Drupal Performance Specialist will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify the performance gaps (up to 3 tests for up to 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the Code Base in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues and help the Customer to ensure that the performance meets or exceeds expectations when deployed.
The scope of Launch Readiness - Medium includes:
Within ten (10) business days after the conclusion of Launch Readiness, Acquia will deliver a Security Audit Report and a Performance Audit Report that includes our audit findings, Acquia recommended remediations and a high-level estimation to complete this remediation.
Load Test environment is not included with this offering.
Acquia Launch Readiness - Large combines a Security Audit, Performance Audit, and Load Testing (up to 3 tests for 5000 users each). Acquia Launch Readiness - Large is designed for Drupal implementations of decoupled or e-commerce focused sites and will be delivered remotely over twenty (20) days.
Performance Audits for applications which require IP restriction/VPN, centered on high-volume content publication, or which require load testing in excess of 5000 users require a different Performance Audit service or custom engagement.
An Acquia Drupal Security Specialist will audit and analyze the application for potential security vulnerabilities. The Security Specialist will review architecture, development standards, and adherence to Drupal security best practices.
An Acquia Drupal Performance Specialist will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify the performance gaps (up to 3 tests for up to 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the Code Base in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues to help the Customer to ensure that the performance meets or exceeds expectations when deployed.
Note that for any decoupled or e-commerce focused application, the customer will need to provide working POSTMAN collections that successfully emulate all API/commerce requests. A detailed architectural diagram is also required. If any external services are required, the customer will need to contact the external service provider to ensure load testing is allowed and rate limiting is disabled.
The scope of Launch Readiness - Large includes:
Within ten (10) business days after the conclusion of the Launch Readiness, Acquia will deliver a Security Audit Report and a Performance Audit Report that includes our audit findings, Acquia recommendations for improving performance, and a high-level estimation to complete this remediation.
Load Test environment is not included with this offering.
Customers can purchase additional concurrent users in quantities 10,000 for up to three (3) tests. Load Testing Users Add-on must be purchased with either the Performance Audit and Load Test or Launch Readiness engagements and must be completed concurrently with said Services.
Acquia will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify the performance gaps (up to 3 tests for up to 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the Code Base in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues to help the Customer to ensure that the performance meets or exceeds expectations when deployed.
The Acquia Performance Audit Small is designed for fully Drupal implementations of marketing and brochure sites, and will be delivered remotely over ten (10) business days. Performance Audits for applications which are decoupled, e-commerce focused, authenticated/intranet, require calls to or from external services, require IP restriction/VPN, center on high-volume content publication, or which require load testing in excess of 5000 users require a different engagement.
The scope of the audit will include the following:
Within five (5) business days after the conclusion of the Performance Audit, Acquia will deliver a Performance Audit Report that includes our audit findings, Acquia recommendations for improving performance, and a high-level estimation to complete this remediation.
Acquia will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify the performance gaps (up to 3 tests for up to 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the Code Base in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues to help the Customer to ensure that the performance meets or exceeds expectations when deployed.
The Acquia Performance Audit Medium is designed for fully Drupal implementations of Authenticated/Intranet sites and will be delivered remotely over fifteen (15) business days. Performance Audits for applications which are decoupled, e-commerce focused, require calls to or from external services, require IP restriction/VPN, center on high-volume content publication, or which require load testing in excess of 5000 users require a different engagement.
The scope of the audit will include the following:
Within five (5) business days after the conclusion of the Performance Audit, Acquia will deliver a Performance Audit Report that includes our audit findings, Acquia recommendations for improving performance, and a high-level estimation to complete this remediation.
Acquia will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify the performance gaps (up to 3 tests for up to 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the Code Base in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues to help the Customer to ensure that the performance meets or exceeds expectations when deployed.
The Acquia Performance Audit Large is designed for Drupal implementations of decoupled or e-commerce focused sites and will be delivered remotely over twenty (20) business days.
Note that for any decoupled or e-commerce focused application, the customer will need to provide working POSTMAN collections that successfully emulate all API/commerce requests. A detailed architectural diagram is also required. If any external services are required, the customer will need to contact the external service provider to ensure load testing is allowed and rate limiting is disabled.
The scope of the audit will include the following:
Within five (5) business days after the conclusion of the Performance Audit, Acquia will deliver a Performance Audit Report that includes our audit findings, Acquia recommendations for improving performance, and a high-level estimation to complete this remediation.
The Acquia Edge Management Assistance Service provides customers up to 2 hours per month, including:
Configuration Management:
Reporting:
SSL Management:
Analysis
Allotted time must be used within each month. Services are provided during normal business hours. Does not include initial setup or additional security configurations as applicable.
Overage Charges. If Customer goes over the monthly hours allocated for this engagement, Acquia will invoice the Customer on a quarterly basis for the monthly overages at an hourly rate of USD $374/hr.
Does not include monitoring, mitigation detection or response services. No custom reporting or on-demand reporting. Does not include purchase of custom SSL certificates.
The Acquia Edge Management Assistance Service provides customers up to 10 hours per month, including:
Configuration Management:
Reporting:
SSL Management:
Analysis
Allotted time must be used within each month. Services are provided during normal business hours. Does not include initial setup or additional security configurations as applicable.
Overage Charges. If Customer goes over the monthly hours allocated for this engagement, Acquia will invoice the Customer on a quarterly basis for the monthly overages at an hourly rate of USD $374/hr.
Does not include monitoring, mitigation detection or response services. No custom reporting or on-demand reporting. Does not include purchase of custom SSL certificates.
The Acquia Edge Management Assistance Service provides customers up to 20 hours per month, including:
Configuration Management:
Reporting:
SSL Management:
Analysis:
Allotted time must be used within each month. Services are provided during normal business hours. Does not include initial setup or additional security configurations as applicable.
Overage Charges. If Customer goes over the monthly hours allocated for this engagement, Acquia will invoice the Customer on a quarterly basis for the monthly overages at an hourly rate of USD $374/hr.
Does not include monitoring, mitigation detection or response services. No custom reporting or on-demand reporting. Does not include purchase of custom SSL certificates.
Acquia will audit and analyze a single Drupal application for potential security vulnerabilities. Acquia will review application architecture, development standards, and adherence to Drupal security best practices.
The audit will be delivered remotely over ten (10) days and will result in an audit report and a high-level estimation if remediation is needed.
The scope of the audit will include the following:
Within five (5) business days after the conclusion of the audit, Acquia will deliver a Security Audit Report that includes our audit findings, Acquia recommendations for improvement in each of the areas evaluated, and a high-level estimation to complete this remediation.
The Acquia Site Factory Platform Help and Advice offering is targeted at new or existing customers or partners who have limited experience with either Acquia products or Drupal and need assistance in implementing Site Factory.
Acquia will provide technical and project management expertise embedded with a Customer team to guide them through the implementation of an Site Factory solution using Acquia’s proven approach, tools and methodology. The objective is to have the Customer operating effectively on their own using the best practices provided by the end of the engagement.
The scope of the Acquia Site Factory Platform Help and Advice offering includes the following:
Acquia will deliver the Acquia Site Factory Platform Help and Advice engagement remotely over a period of thirty (30) consecutive weeks, with ten (10) weeks of support to get started and twenty (20) weeks of guidance during the development phase. Services will be delivered by an Acquia Technical Architect (TA) and Program Manager (PM) for up to 520 hours. If required, travel and expenses will be billed separately.
Acquia will work with Customer’s design and development teams (up to 5 people) to prepare them to build a Drupal application with Site Studio on Cloud Platform. Acquia will provide hands-on training and guidance to implement Site Studio on a new Drupal application. Acquia Site Studio Readiness Training will be interactive with hands-on exercises which may cover the following example topics:
Acquia will deliver the training remotely over the course of eleven (11) consecutive business days. If required, travel and expenses will be billed separately.
The Acquia Marketing Cloud Consulting Retainer provides a means for a Customer to work with a Digital Experience Consultant to address topics such as segmentation, use case ideation, campaign/journey configuration reporting, tool configuration or troubleshooting technical issues.
The scope of the Marketing Cloud Consulting Retainer includes a fixed set of 20 hours per 4-week span, used consistently week to week depending on the Customer’s needs. Hours cannot be saved and used all in one week. Hours unused during the 4 weeks will be forfeited and no refunds shall be given.
The hours will be used for a combination of:
The activities below shall not be deemed to be an exhaustive list of in-scope services but are expressly included to indicate the type of consulting.
At or before project kick-off, the customer will compile a list of items that they would like to cover during the retainer so that the Consultant can review, prioritize the list and identify any additional resources necessary in addressing the items on the list. If there are additional issues or questions that arise during the delivery of the retainer, the Customer will send a defined request to the Acquia team and allow Acquia to schedule within 48 business hours of the Customer’s request. Based on the request, Acquia will bring the right team members to the meeting to address the requested topic(s).
Acquia will provide expert technical consultation related to Acquia Marketing Cloud products. This engagement will include one or more of the following:
On a weekly basis, Acquia will deliver up to 4 hours of consulting per week for the duration of a 13-week engagement. Acquia will invoice Customer for 100% of applicable fees in advance. If required, travel and expenses will be billed separately.
Acquia Inc. reserves the right to change the Products and Services Guide based on prevailing market practices and the evolution of our products. Changes will not result in a degradation in the level of services provided during the period for which fees for such services have been paid.
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