Acquia AI operates in two modes. Advisor mode answers questions. Work mode performs tasks. The mode determines accessible resources, modification capabilities, and AI credit consumption.

Comparison

Acquia AI operates in two modes. Advisor mode answers questions. Work mode performs tasks. The mode determines accessible resources, modification capabilities, and AI credit consumption.

Comparison

Advisor mode

In Advisor mode, the agent functions in read-only status to answer questions without action. The conversation remains fully interactive, so users can submit follow-up questions at any point.

Advisor mode utilizes user identity. The agent reads only Acquia product documentation and basic account or subscription details, which enables subscription content statements without access inside sites or applications.

Advisor mode offers a safe entry point. Because the agent accesses documentation and account details rather than live sites and consumes no AI credits, users can explore agent knowledge before task delegation.

Typical Advisor mode questions include:

• How do I create a site in Source CMS?

• What does this Source CMS setting control?

• Which Acquia products does my subscription include?

Work mode

In Work mode, the agent operates through the Agents Team identity rather than user permissions. An administrator assigns the agent to target applications and sites in the same manner as human team members. For additional details, visit Delegate and approve a task in Work mode.

Agent reach remains separate from user reach. An administrator configures access separately to apply to all project users.

The agent maintains a dedicated role. On Cloud Platform, an administrator configures Agents Team role permissions to permit actions on specific environments. On Source CMS, the agent maintains a fixed member role without separate permission controls, which limits administrator configuration to site selection.

Work mode follows a consistent workflow:

1. A user describes the required work.

2. The agent proposes a plan for user review. The agent takes no action until plan approval.

3. The agent performs the authorized work and generates a draft result.

4. Publication requires a second approval before content goes live.

For additional details, visit Delegate and approve a task in Work mode.

Boundaries between modes

The boundary between modes provides structured governance. Advisor mode queries do not access log contents. Tasks delegated in Work mode analyze application or platform logs only for the specified environment and time window. Diagnosis tasks return identified patterns and evidence rather than raw log entries. For additional details, visit Diagnose a slow or failing application.

Choosing a mode

Select an operational mode based on task goals:

• Use Advisor mode to gain information or avoid AI credit consumption.

• Use Work mode to generate or modify resources under review approval.