Cloud Platform
Monitoring and support
Acquia doesn’t independently monitor the health and performance of the applications you host on Cloud Platform. If your application’s health or performance are impacted by infrastructure-related issues detected by our monitoring systems, then the preceding notification and mitigation practices will apply. If the application is down or impaired as a result of application-layer issues which don’t impact the stability of the application’s infrastructure, then Acquia will provide assistance only if you contact Acquia Support by phone or Support ticket.
Acquia provides New Relic Application Performance Monitoring (APM) Pro for all non-trial Cloud Platform subscriptions. You can use this feature to monitor application performance and availability. You can configure uptime monitoring within New Relic to notify your team members when issues are detected. New Relic APM monitoring does not proactively contact Acquia Support. If you detect any issues with uptime monitoring requiring Acquia’s help to resolve, and your subscription includes Acquia Support tickets, create a Support ticket and Acquia will assist you with your investigation.
Aquia leverages the defense-in-depth approach for security monitoring.
This includes:
Amazon monitors critical infrastructure availability and health including power and environmental conditions, network and Internet peering. The Acquia Support team monitors any infrastructure issues impacting our subscribers.
Acquia provides New Relic Application Performance Monitoring (APM) Pro for all non-trial Cloud Platform subscriptions. For more information, see claiming your New Relic APM Pro account.
Acquia Support is available 24/7 to respond to critical, application-impacting issues. For more information, see the Support Users Guide.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Acquia doesn’t independently monitor the health and performance of the applications you host on Cloud Platform. If your application’s health or performance are impacted by infrastructure-related issues detected by our monitoring systems, then the preceding notification and mitigation practices will apply. If the application is down or impaired as a result of application-layer issues which don’t impact the stability of the application’s infrastructure, then Acquia will provide assistance only if you contact Acquia Support by phone or Support ticket.
Acquia provides New Relic Application Performance Monitoring (APM) Pro for all non-trial Cloud Platform subscriptions. You can use this feature to monitor application performance and availability. You can configure uptime monitoring within New Relic to notify your team members when issues are detected. New Relic APM monitoring does not proactively contact Acquia Support. If you detect any issues with uptime monitoring requiring Acquia’s help to resolve, and your subscription includes Acquia Support tickets, create a Support ticket and Acquia will assist you with your investigation.
Aquia leverages the defense-in-depth approach for security monitoring.
This includes:
Amazon monitors critical infrastructure availability and health including power and environmental conditions, network and Internet peering. The Acquia Support team monitors any infrastructure issues impacting our subscribers.
Acquia provides New Relic Application Performance Monitoring (APM) Pro for all non-trial Cloud Platform subscriptions. For more information, see claiming your New Relic APM Pro account.
Acquia Support is available 24/7 to respond to critical, application-impacting issues. For more information, see the Support Users Guide.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Cloud Platform