Your organization manages CI HUB licenses through the CI HUB customer portal at my.ci-hub.com. The Acquia team provisions access for your organization during onboarding. You will receive an email from “Info CI HUB ([email protected])” with instructions to log in to the CI HUB portal after you are assigned as a license manager. If you do not receive this email (please check your spam folder), you may still sign in to my.ci-hub.com with your same CI HUB account credentials as a license manager.

After provisioning, your License Manager can:

• Access the number of available licenses and assigned seats.
• Assign or remove user access for your organization.
• Monitor seat usage across your team.

Adding users to the license pool

To add users to your CI HUB license pool:

1. Log in to my.ci-hub.com.
2. Select the gear icon for your subscription.
3. Select the option to manage licenses for your application.
4. Select the Add Users button and enter each user email address, or upload a .csv file for multiple users.
5. Each added user receives an email with setup instructions.

Reassigning licenses

If all licenses are in use and you must assign access to a different user:

1. Log in to my.ci-hub.com.
2. Select the gear icon for your subscription.
3. Select the option to manage licenses for your application.
4. Select the Remove button for the user whose access you want to remove.
5. Select the Add Users button and enter the new user email address.
6. Each removed user receives an email that notifies them of access removal, and each added user receives an email with setup instructions.

Key license details

• Each CI HUB license supports up to three devices per user.
• CI HUB connector updates are delivered automatically. No manual action is required.
• Licenses renew annually. To reduce your connector count on renewal, provide 30 days advance written notice to Acquia.
• Each end user must accept the CI HUB Service License Terms before using the connector.
• For installation and connection guidance, refer to How do I install CI HUB and connect it to Acquia DAM?
• Contact [email protected] for login issues after you are assigned as a License Manager.

If you need assistance with license management, contact your Account Manager. This includes situations where access was not configured during provisioning or when you require adjustments to your license count. 

How do I manage CI HUB licenses?