Can I create a new collection directly in a portal?
No. You can create collections only in Assets.
If I upgrade from Standard Portals to Brand Portals, can I still access my existing Standard Portals?
Yes. You can continue to access your existing Standard Portals and create new Standard Portals.
Assets downloaded directly from a portal do not contain embedded XMP metadata.
No. Metadata is displayed in line with an asset when you select it to open the preview dialog box, rather than in thumbnail previews in asset sections.
Do I need an Acquia DAM account to access a portal?
Access requirements depend on the portal security settings:
- Public portals: An account is not required. Anyone with the portal URL can access the content.
- Access code portals: An account is not required, but users must enter the access code provided by the portal creator.
- Login required portals: Users must be registered Acquia DAM users with appropriate permissions to log in and access the portal.
Can I customize the layout or order of portals on the dashboard?
No. You cannot manually reorder portals on the dashboard. However, you can search, sort, and filter portals to locate specific items.
Does expiring a portal expire the underlying assets in Acquia DAM?
No. Expiring a portal restricts access only to the portal. It does not change the expiration dates or availability of the underlying assets stored in Acquia DAM.
Can I export portal viewer details, such as email addresses or access codes, to a spreadsheet?
No. Exported portal analytics do not include user email addresses or access codes.
How do I grant a user role access to Portals only?
To grant a user role access to the Portals application without providing access to other Acquia DAM applications:
- Go to Admin > Roles.
- Select the role you want to edit.
- Select the Application Permissions tab.
- Select the Access Portals checkbox.
- Ensure permissions for other applications (such as Collective or Admin) remain unselected unless required.
- Select Save.
For more information, refer to Do I need permission for anything in Portals?.
Why does the Portal Transfer dialog box return "No results" when I search for a user?
If searching for a target user returns No results during a portal transfer, check the following common causes:
- Missing permissions: The user role must have the Access Portals application permission enabled under Admin > Roles > Application Permissions.
- Inactive or expired account: Inactive or expired user accounts do not appear in transfer search results. Reactivate the account under Admin > User Administration.
- Search query mismatch: Enter the full email address of the user rather than a partial display name.
For more information, refer to How do I transfer ownership of a portal? and Do I need permission for anything in Portals?.
Acquia DAM (Widen)