If an administrator leaves your organization, you may encounter issues with the portals they owned after their account is deactivated. Previously, a transfer of ownership required contacting support. However, with the transfer ownership feature, administrators can go to the user interface and change portal owners directly. A new option in the share menu within a portal facilitates the transfer of portal ownership.

Transferring ownership of a portal

To transfer ownership, use the following steps:

1. Log on to
   Digital Asset Management
   (DAM).
2. Navigate to the Portals application.
3. In the dashboard, choose the portal whose ownership you intend to transfer.
4. Click the ellipsis menu of the selected portal.
5. Select Share.
   
    
    
6. In the Share menu, scroll down to the Transfer portal option.
   
    
    
7. In the Enter names or Email addresses field, enter the first two letters of the required user's name.
   A dropdown menu that displays potential recipients appears.
8. Select the appropriate user from the dropdown list.
9. Click Transfer to finalize the transfer.
   After you transfer ownership, a confirmation message appears at the bottom of the screen to indicate that the new person owns the portal.
    

How do I Transfer Ownership of a Portal?