If an administrator leaves your organization, you may encounter issues with the portals they owned after their account is deactivated. Previously, a transfer of ownership required contacting support. However, with the transfer ownership feature, administrators can go to the user interface and change portal owners directly. A new option in the share menu within a portal facilitates the transfer of portal ownership.

Transferring ownership of a portal

To transfer ownership, use the following steps:

• Log on to Digital Asset Management (DAM).
• Navigate to the Portals application.
• In the dashboard, choose the portal whose ownership you intend to transfer.
• Click the ellipsis menu of the selected portal.
• Select Share.
  
   
   
• In the Share menu, scroll down to the Transfer portal option.
  
   
   
• In the Enter names or Email addresses field, enter the first two letters of the required user's name.
  A dropdown menu that displays potential recipients appears.
• Select the appropriate user from the dropdown list.
• Click Transfer to finalize the transfer.
  After you transfer ownership, a confirmation message appears at the bottom of the screen to indicate that the new person owns the portal.
   

How do I Transfer Ownership of a Portal?