An error occurs when displaying Acquia DAM (Widen) assets in the media library

The DAM API restricts the display to 10,000 assets. A hotfix limits the library viewer to display the first 10,000 assets.

Workaround:

• Reduce the number of assets in the media library by applying appropriate filters.

No support for DAM media translation

Acquia DAM (Widen) does not support translation of the DAM media content.

Workaround: 

1. Create the translated version of your DAM asset.

2. Upload the translated version of the asset in DAM, and then use it in the intended page in Drupal.

An error occurs when adding DAM images to the Paragraph field in Drupal

While you add DAM images to a Paragraph field in Drupal, you might encounter a failure with the following error message:

Error: Call to a member function getValue() on null in acquia_dam_media_insert() (line 497 of /mnt/www/html/threedsysdev/docroot/modules/contrib/acquia_dam/acquia_dam.module).

Workarounds:

• Configure the Paragraph field to use the formatter widget instead of forms.

An error occurs when displaying Acquia DAM (Widen) assets in the media library

The DAM API restricts the display to 10,000 assets. A hotfix limits the library viewer to display the first 10,000 assets.

Workaround:

• Reduce the number of assets in the media library by applying appropriate filters.

No support for DAM media translation

Acquia DAM (Widen) does not support translation of the DAM media content.

Workaround: 

1. Create the translated version of your DAM asset.

2. Upload the translated version of the asset in DAM, and then use it in the intended page in Drupal.

An error occurs when adding DAM images to the Paragraph field in Drupal

While you add DAM images to a Paragraph field in Drupal, you might encounter a failure with the following error message:

Error: Call to a member function getValue() on null in acquia_dam_media_insert() (line 497 of /mnt/www/html/threedsysdev/docroot/modules/contrib/acquia_dam/acquia_dam.module).

Workarounds:

• Configure the Paragraph field to use the Acquia DAM (Widen) formatter widget instead of Inline Entity forms.

  This is because Inline Entity forms are not supported for DAM assets.

• If you have altered the default configuration, revert to the Acquia DAM (Widen) formatter widget configuration.

Frequent re-authentication required with DAM in Acquia Drupal environments

When you use the Acquia DAM (Widen) module in Drupal environments, you might have to re-authenticate every 2-3 days. This frequent re-authentication disrupts the accessibility of DAM assets and leads to broken image links on the website.

Workaround:

Acquia recommends you use unique DAM account credentials to maintain stable authentication sessions. Sharing a common set of credentials among multiple users can lead to the overriding of previously created authentication codes. This ensures that the system generates codes for user re-authentication.