Acquia DAM

Known issues in Acquia DAM

Assets from DAM are not displayed in the Drupal Media Library 

After configuring the Acquia DAM module, you do not see assets in the Drupal Media Library.


The DAM media tab displays assets only after you add them to Drupal.
To add assets to Drupal:

  1. Embed an asset in an article in your Drupal site.
  2. Go to Administration.
  3. Click Content.
  4. Select the DAM media tab.
    The asset is displayed.
  5. Repeat the preceding steps for all the assets that you want to add in your Drupal site.

For more information, see how to configure the Acquia DAM module for the Media Library.

An error occurs when adding DAM images to the Paragraph field in Drupal

While you add DAM images to a Paragraph field in Drupal, you might encounter a failure with the following error message:

Error: Call to a member function getValue() on null in acquia_dam_media_insert() (line 497 of /mnt/www/html/threedsysdev/docroot/modules/contrib/acquia_dam/acquia_dam.module).


  • Configure the Paragraph field to use the Acquia DAM formatter widget instead of Inline Entity forms.

    This is because Inline Entity forms are not supported for DAM assets.

  • If you have altered the default configuration, revert to the Acquia DAM formatter widget configuration.

Frequent re-authentication required with DAM in Acquia Drupal environments

When you use the Acquia DAM module in Drupal environments, you might have to re-authenticate every 2-3 days. This frequent re-authentication disrupts the accessibility of DAM assets and leads to broken image links on the website.


Acquia recommends you to use unique DAM account credentials to maintain stable authentication sessions. Sharing a common set of credentials among multiple users can lead to overriding of previously-created authentication codes. This ensures that the system generates codes for user re-authentication.