This section brings together the main resources you and your teams can use to diagnose problems, answer common questions, and stay aware of known limitations in the Acquia DAM module for Drupal.
A collection of question and answer entries that explain how the Acquia DAM module works. The resource includes:
Authentication and permissions
DAM media management
Asset and metadata updates
Asset status and deletion
Rendering and media types
Bulk import and asset management
Troubleshooting checklist This is a quick, scenario‑based checklist to follow when the connection between Acquia DAM and Drupal requires attention. It focuses on:
Synchronization issues: Scenarios where assets do not update, metadata is stale, or finalized versions do not reflect.
Deletion and status issues: Situations where Pending Delete or deleted assets remain in a published state.
Rendering and media type issues: Problems with incorrect media types, assets that do not display, or SVG support.
Bulk import issues: Missing assets or unreleased and expired items.
Rendering source issues: Assets that serve from the incorrect domain or file system.
The troubleshooting guide describes checks such as:
Support and resources
This section brings together the main resources you and your teams can use to diagnose problems, answer common questions, and stay aware of known limitations in the Acquia DAM module for Drupal.
A collection of question and answer entries that explain how the Acquia DAM module works. The resource includes:
Authentication and permissions
DAM media management
Asset and metadata updates
Asset status and deletion
Rendering and media types
Bulk import and asset management
Troubleshooting checklist This is a quick, scenario‑based checklist to follow when the connection between Acquia DAM and Drupal requires attention. It focuses on:
Synchronization issues: Scenarios where assets do not update, metadata is stale, or finalized versions do not reflect.
Deletion and status issues: Situations where Pending Delete or deleted assets remain in a published state.
Rendering and media type issues: Problems with incorrect media types, assets that do not display, or SVG support.
Bulk import issues: Missing assets or unreleased and expired items.
Rendering source issues: Assets that serve from the incorrect domain or file system.
The troubleshooting guide describes checks such as:
Is Drupal cron active and regular?
Is the DAM media update queue backed up? Use this command to run the queue:
drush queue:run acquia_dam_media_item_update
Do you need a bulk asset refresh?
drush acquia-dam:update-assets
Do you need to enforce the latest finalized versions?
Are bulk imported assets actually released and not expired in Acquia DAM?
The troubleshooting guide links directly to the relevant FAQ sections, such as Asset and Metadata updates, Asset status and deletion, Media sources, asset serving and rendering, and Asset import and management, so you can move from a quick checklist to detailed explanations.
Known issues in Acquia DAM A maintained list of product‑level issues and limitations that may affect Acquia DAM behavior, integrations, or edge cases. Review this page when:
You suspect a regression or unexpected behavior in the DAM product itself.
You want to check whether a particular symptom is already a tracked issue.
You need context to decide whether a workaround or configuration change is appropriate.
How to use these resources together
When you encounter a problem with the Acquia DAM module:
Start with the Troubleshooting guide Identify which scenario matches what you are seeing, such as sync, deletion, rendering, bulk import, or file system/domain issues, and follow the checklist steps and Drush commands there.
Access the relevant FAQ entry From the troubleshooting guide, follow the links into the detailed FAQ sections for deeper explanations and customer‑friendly wording.
Check Known issues for systemic behavior If the problem persists after following the troubleshooting steps, or it appears across multiple environments or customers, consult the Known issues in the Acquia DAM page to see whether it is a documented product issue.
Are bulk imported assets actually released and not expired in Acquia DAM?
The troubleshooting guide links directly to the relevant FAQ sections, such as Asset and Metadata updates, Asset status and deletion, Media sources, asset serving and rendering, and Asset import and management, so you can move from a quick checklist to detailed explanations.
Known issues in Acquia DAM A maintained list of product‑level issues and limitations that may affect Acquia DAM behavior, integrations, or edge cases. Review this page when:
You suspect a regression or unexpected behavior in the DAM product itself.
You want to check whether a particular symptom is already a tracked issue.
You need context to decide whether a workaround or configuration change is appropriate.
How to use these resources together
When you encounter a problem with the Acquia DAM module:
Start with the Troubleshooting guide Identify which scenario matches what you are seeing, such as sync, deletion, rendering, bulk import, or file system/domain issues, and follow the checklist steps and Drush commands there.
Access the relevant FAQ entry From the troubleshooting guide, follow the links into the detailed FAQ sections for deeper explanations and customer‑friendly wording.
Check Known issues for systemic behavior If the problem persists after following the troubleshooting steps, or it appears across multiple environments or customers, consult the Known issues in the Acquia DAM page to see whether it is a documented product issue.
Acquia DAM