If any PDF files require remediation, this can be requested from within the Acquia Optimize platform. Acquia Optimize delivers the remediated documents and accessibility reports when they are ready.
To include the PDF scanning tool, request an upgrade to your account at Support
Acquia Optimize has teamed up with CommonLook®, a world-leading provider of PDF software, to make their powerful Clarity tool available as an add-on within our Accessibility module.
During a normal domain scan, we find PDFs, and with Clarity we offer services for the most common accessibility problems, including the proper tagging of images, tables, forms, and other non-textual objects.
Review: Scan PDFs from the Accessibility module to see where your site stands in terms of PDF accessibility and flag inaccessible documents.
Report: Receive a complete accessibility report detailing areas of non-compliance and recommendations on how to address them.
Remediate: Remediate and tag all of your PDF documents with Optimize so that they can be read using assistive technology and become accessible to all.
PDF errors are identified and communicated, allowing users to comply with ADA Title III, WCAG 2.1, HHS, PDF/UA, the EU Web Accessibility Directive, and other accessibility standards.
This article gives instructions on how to request remediation on a PDF document that requires accessibility compliance.
EU customers have to contact our partner CommonLook directly for PDF remediation quotes at their own discretion due to regulatory requirements. The PDF Remediation option continues to be available for customers in other geographical regions.
On the same row as a PDF that is non-compliant, click to select Remediation Quote.
This submits an order for remediation and identification of issues that require attention in the PDF. This service is provided by a third party, CommonLook Clarity by Allyant.
A dialog box opens with the following text:
"Document remediation for compliance to WCAG 2.1 AA, Section 508, HHS or PDF/UA accessibility standards. Document remediation requires manual verification and can range in cost. When you submit PDF documents for remediation, we will review the document and give you a firm, fixed price for the remediation. Upon completion of the work, we will also provide a compliance report. We will let you know if there is any Alternative Text (Alt-Text) required for images that are not self-descriptive or any related additional information needed to remediate the document."
Section 508 is now fully aligned with WCAG 2.0 AA. If you selected this option when you opened your account, your settings were automatically transferred to WCAG 2.0 AA.
EU customers have to contact our partner CommonLook directly for PDF remediation quotes at their own discretion due to regulatory requirements. The PDF Remediation option continues to be available for customers in other geographical regions.
For more information on the PDF accessibility scan service, see:
CommonLook Clarity | PDF Accessibility and Compliance.
This section gives a list of some of the most common issues found in a PDF remediation:
| General Category | Error Message (from the “Reason” column in the compliance report) | In “layperson’s” terms | Error (Failure), Review (User Verification), or Warning? |
| Figure tags | A tag of type Figure does not define the Alt or Actual Text attributes. | You have a Figure tag that doesn’t have Alt text | Error |
| Please verify that Alt of [Alt text for a graphic] is appropriate for the highlighted element. | When Alt text is provided, you're going to be asked to verify that it's accurate. | Review (Requires manual check) | |
| Tables | A table containing THead or TFoot and does not contain any TBody elements has been detected. | The table is not built correctly | Error |
| Tables | Table does not contain header cells. | Header cells have not been tagged in the table. | Error |
| Tables (Header cells) | Cell (#,#) does not have column headers associated with it. | There is a data cell (indicated by the numbers in parentheses) that does not have a column header assigned to it. | Error |
| Tables | Scope attribute not specified for TH element. | A table header cell has been tagged as a header cell but the “Scope” has not been set. Scope should be either column or row. | Error |
| Tables - Summary Attribute | Table doesn't define the Summary attribute. | The data table doesn't have a summary. | Warning. Table summaries are not required but they can be very helpful especially for very long, complex tables that don't have captions. This is bringing to your attention that the table doesn't have a summary. |
| Metadata | The Marked entry in the document catalog has not been set to true. | The document is tagged but the “flag” has not been set to indicate that the document is tagged. | Error |
| Metadata | Document does not define the dc:Title metedata attribute. | The document title has not been set in the metadata | Error |
| Metadata | ViewerPreferences dictionary of the Catalog dictionary does not contain DisplayDocTitle key. | The document's settings are not set to display the document's title when the PDF is opened. | Error |
| Metadata - Title and Viewer Preferences | Please verify that a document title of [Title of the document] is appropriate for this document. | The document has a title but you're being asked to make sure that the title is correct for the specific file. | Review (Requires manual check) |
| Metadata - Language | Please ensure that the specified language [the language will be indicated] is appropriate for the document. | Review (Requires manual check) | |
| Headings | Heading Level skipped. The message may very but it'll indicate what the previous heading and next heading levels are. For example, the previous heading is level 2 and the next heading is level 4. | Heading levels are skipped in the document. | Error |
| Headings | Document does not define any headings. | There aren't any heading tags in the document. | Error |
| Navigation - Headings | Document does not define any headings. | There aren't any heading tags in the document. | Error |
| Lists | The List contains no Lbl elements but the ListNumbering attribute is not set to None. | There are potentially two issues here. One: Labels (the Lbl tag) haven’t been used in the list. Two: The List Numbering value is not correctly set. | Error |
| Lists | Example: Please verify that a ListNumbering value of Disc for the list is appropriate. | There may be other Warnings or "Review" statuses around the ListNumbering attribute if Clarity thinks that there might be issues with it. The "takeaway" for these would be to check and possibly fix the ListNumbering attributes. | Warning or Review (Requires manual check) |
| Links | An untagged annotation has been detected. | There's a link annotation in the document that has not been tagged. | Error |
| Links | Link tag does not have a Link annotation as a direct child. | There's a link Tag in the document but it doesn't contain a link Annotation. | Error |
| Links | Parent tag of Link annotation doesn't define the Alt attribute. | The Link tag does not have Alt text | Error if the link tag does not have Alt text and if the link annotation does not have Contents. However, this will be a Warning if the link annotation does have Contents. |
| Links | Link Annotation doesn't define the Contents attribute. | The link annotation doesn't have the Contents attribute assigned. | Error if the link tag does not have Alt text and if the link annotation does not have Contents. However, this will be a Warning if the link tag containing the annotation does have Contents. |
| Links | Please verify that Alt of [link tag's Alt text] is appropriate for the highlighted element. | When Alt text is provided, you're going to be asked to verify that it's accurate. | Review (Requires manual check) |
| Links | Please verify that Contents of [Contents on the link annotation] is appropriate for the highlighted element. | When link annotations have Contents, you'll be asked to verify that it's correct. | Review (Requires manual check) |
| Format, Layout, Color | Make sure that no information is conveyed by contrast, color, format or layout, or some combination thereof while the content is not tagged to reflect all meaning conveyed by the use of contrast, color, format or layout, or some combination thereof. | Make sure that color, or other visual cues, are not the only ways information is being conveyed. | Review (Requires manual check) |
| Contrast | Please ensure that the visual presentation of text and images of text has a contrast ratio of at least 4.5:1, except for Large text and images of large-scale text where it should have a contrast ratio of at least 3:1, or incidental content or logos | This is asking you to verify that contrast in the document is sufficient. | Review (Requires manual check) |
| Contrast - Non-text Contrast | Please verify that all graphical elements need to have a contrast ratio of at least 3:1 against adjacent colors. | There's a bit of a typo here but, basically, make sure that the graphics and their adjacent colors have a contrast ratio of at least 3:1. | Review (Requires manual check) |
| Meaningful Sequence | CommonLook created # artifacts to hold untagged text/graphical elements. | There was stuff in the document that was not tagged so CommonLook Clarity put it in an Artifact container. It's probably fine but the checkpoint is asking you to verify that it's ok. Essentially, if everything that needs to be tagged is tagged then you're fine. | Warning |
| Header/Footer pagination artifacts | Page # does not contain header and/or footer Artifacts. | There is content on the page (or pages) but header and/or footer pagination artifacts have not been set. This may not be an issue, for example, if your document doesn't have any running headers or footers. But, if the document does have running headers and/or footers then the pagination artifact and subtype header or footer should be used. | Warning |
| Structural Issues | A tag of type [tag] is empty. | This message will vary depending on the type of tag that is empty but what it means is that you have empty tags in your Tags tree that might need to be removed. If, however, the empty tags are in data tables, and you need those empty cells for proper formatting, then you would not want to remove those. | Warning |
| Forms | The tool tip does not contain the label text for the highlighted form field. | Warning | |
| Forms | Form field does not have a tool tip associated with it. | Form fields (widget annotations) are required to have tooltips. | Error |
| Forms | The Form Annotation does not define the TU attribute. | This is another wording of the preceeding error. | Error |
| Forms | Please verify that TU of [tooltip for the form field] is appropriate for the highlighted element. | Similar to Links and Figures, above, when form fields have tooltips, you'll be asked to verify that the tooltips are correct. | Review (Requires manual check) |
| Forms | Is the purpose of the input field clear and programmatically determinable? | Review (Requires manual check) | |
| Forms | No form fields have been marked as Required. Please verify that none of the form fields in this document is a required form field. | Review (Requires manual check) | |
| Forms | A form field has been detected with no validation rules. Please verify that the form field does not require validation. | Review (Requires manual check) | |
This section answers some common questions about CommonLook Clarity accessibility scans.
Where is CommonLook Clarity based?
They are based in Canada, with offices around the world, including the DC area.
Where do they store data?
This depends on where the customer is based: EU is on Azure in the EU; all others are on US servers.
For more information, see the Acquia Optimize sub-processor list for server identification.
What happens with the data once they have completed a PDF check?
Data is deleted in alignment with Monsido's data retention requirements.
Are they ISO compliant? If so, to what level?
No.
For more information, see the following:
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Thu Oct 24 2024 08:24:19 GMT+0000 (Coordinated Universal Time)