Application Launcher

Acquia Campaign Factory

Last revision of this Product Notice: [v1.2 – 15 May 2026 – AI-related questions added to processing operations]

Prior version(s) of this Product Notice: [v1.1 – 17 May 2021 – previous version]

This Product Notices describes the privacy relevant aspects of the above-mentioned Acquia product/services.

About the Product

Acquia Campaign enables Customers to centrally manage multiple, distributed Acquia Campaign Studio instances in one place. Acquia Campaign Factory is used internally by Customer’s administration personnel. For details about this Product and Acquia Campaign Studio, please refer to the respective Product Descriptions available online at https://docs.acquia.com/guide.

Processing Operation(s)
The objective of Processing of Personal Data by data importer is the performance of the Services pursuant to the Agreement.
- Processing of Personal Data to deliver its core functionalities required: ☒ yes ☐ no
- Optional features processing Personal Data: ☐ yes ☒ no
  - The optional features are deactivated by default: ☐ yes ☐ no ☒ n/a*
- Processing of sensitive Personal Data: ☐ yes** ☒ no ☐ n/a*
- Profiling of individuals based on personal characteristics: ☐ yes ☒ no ☐ n/a*
- Automated decision making that produces legal or other significant impacts on individuals: ☐ yes ☒ no ☐ n/a**
- Processing via an AI tool available with the Product ☒ yes ☐ no
  - The AI feature is deactivated by default: ☒ yes ☐ no
  - The AI feature processes Personal Data: ☐ yes ☒ no
  - The AI feature processes sensitive Personal Data ☐ yes ☒ no
  - The Customer can control what data the AI tool processes: ☒ yes ☐ no
* (n/a = not applicable)
** (optional; depends on the Customer’s configuration of the system, the connection to other systems, and the categories chosen by the Customer to be collected from Third Party Users)

Details of Personal Data being processed

Categories of Personal Data	Categories of Data Subjects	Purpose of Processing	Categories of Data Recipients	Needed for Core Features	Processing Location	Acquia Inc. acts as Processor
Through the configuration, design, and administration of Acquia Campaign Factory instance, Customer may limit the categories of data subjects collected by their Acquia Campaign Factory instance to generic contact information of its administration staff. The categories of Personal Data are solely contact information of the user of Acquia Campaign Factory, including name, email, IP address.	Through the configuration, design, and administration of their own Acquia Campaign Factory instance, Customer in its sole discretion determines and controls the categories of data subjects collected by their Acquia Campaign Studio instance. Primarily, the categories of Data Subjects are the Customer’s internal administrative personnel, for example, personnel in its marketing department.	Provision of the Services by Acquia to Customer.	Customer’s personnel	Yes	Depends on the data center location chosen by Customer; data collected in a given region will exist only within that region. Subprocessors, Support For more information, visit Acquia Affiliates. If Customer uses the Service to connect to third parties (such as CRM), processing of the respective data may occur at the place of such third party. Such third parties are (sub-) processors of Customer, not Acquia.	Yes

Categories of Personal Data

Categories of Data Subjects

Purpose of Processing

Categories of Data Recipients

Needed for Core Features

Processing Location

Acquia Inc. acts as Processor

Through the configuration, design, and administration of Acquia Campaign Factory instance, Customer may limit the categories of data subjects collected by their Acquia Campaign Factory instance to generic contact information of its administration staff. The categories of Personal Data are solely contact information of the user of Acquia Campaign Factory, including name, email, IP address.

Through the configuration, design, and administration of their own Acquia Campaign Factory instance, Customer in its sole discretion determines and controls the categories of data subjects collected by their Acquia Campaign Studio instance. Primarily, the categories of Data Subjects are the Customer’s internal administrative personnel, for example, personnel in its marketing department.

Provision of the Services by Acquia to Customer.

Customer’s personnel

Yes

Depends on the data center location chosen by Customer; data collected in a given region will exist only within that region.

Subprocessors, Support
For more information, visit Acquia Affiliates.

If Customer uses the Service to connect to third parties (such as CRM), processing of the respective data may occur at the place of such third party. Such third parties are (sub-) processors of Customer, not Acquia.

Yes

Privacy Enhancements

Objective	Technology / Measure	Data at Rest	Data in Transit
Anonymization and Pseudonymization	Data anonymization at Customer level optional for Customer	No	No
Data confidentiality	Encryption at customer level Encryption at Acquia level Encryption at Acquia Sub-processor level For more information, visit Security Annex and Product Description	Yes N/A* N/A* Yes	Yes Yes Yes Yes
Data integrity	Ant-tampering technology For more information, visit Security Annex	Yes	Yes
Data availability including restoring availability, restoring access to personal data, and data resilience	Business continuity and disaster recovery measures For more information, visit Security Annex	Yes

Data Subject Rights
N/A
Personal) Data Retention Cycles
Profile data can be deleted and updated at any time during the Term of the Service by the Customer. Profile data and application/configuration is retained latest until the end of the subscription term.
Sub-Processing
The specific list of sub-processors is available from: Acquia Sub-processors.
Any current Acquia customer with a data processing agreement in place with Acquia may subscribe to receive notifications of new or changed sub-processors through above website.
Description of the technical and organizational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached)
Data importer has implemented and will maintain appropriate administrative, physical, and technical safeguards for the protection of the security, confidentiality and integrity of Personal Data uploaded to the Services, as described in the Acquia Security Annex (available from https://www.acquia.com/about-us/legal/gdpr) applicable to the specific Services purchased by data exporter, as updated from time to time, and made available by data importer upon request. The data exporter is wholly responsible for implementing and maintaining security and data administration within any data exporter applications, configuration settings, or log settings used by data exporter in conjunction with the Services.

Acquia Campaign Factory

Last revision of this Product Notice: [v1.2 – 15 May 2026 – AI-related questions added to processing operations]

Prior version(s) of this Product Notice: [v1.1 – 17 May 2021 – previous version]

This Product Notices describes the privacy relevant aspects of the above-mentioned Acquia product/services.

About the Product

Processing Operation(s)
The objective of Processing of Personal Data by data importer is the performance of the Services pursuant to the Agreement.
- Processing of Personal Data to deliver its core functionalities required: ☒ yes ☐ no
- Optional features processing Personal Data: ☐ yes ☒ no
  - The optional features are deactivated by default: ☐ yes ☐ no ☒ n/a*
- Processing of sensitive Personal Data: ☐ yes** ☒ no ☐ n/a*
- Profiling of individuals based on personal characteristics: ☐ yes ☒ no ☐ n/a*
- Automated decision making that produces legal or other significant impacts on individuals: ☐ yes ☒ no ☐ n/a**
- Processing via an AI tool available with the Product ☒ yes ☐ no
  - The AI feature is deactivated by default: ☒ yes ☐ no
  - The AI feature processes Personal Data: ☐ yes ☒ no
  - The AI feature processes sensitive Personal Data ☐ yes ☒ no

Acquia Campaign Factory

Last revision of this Product Notice: [v1.2 – 15 May 2026 – AI-related questions added to processing operations]

Prior version(s) of this Product Notice: [v1.1 – 17 May 2021 – previous version]

This Product Notices describes the privacy relevant aspects of the above-mentioned Acquia product/services.

About the Product

Processing Operation(s)
The objective of Processing of Personal Data by data importer is the performance of the Services pursuant to the Agreement.
- Processing of Personal Data to deliver its core functionalities required: ☒ yes ☐ no
- Optional features processing Personal Data: ☐ yes ☒ no
  - The optional features are deactivated by default: ☐ yes ☐ no ☒ n/a*
- Processing of sensitive Personal Data: ☐ yes** ☒ no ☐ n/a*
- Profiling of individuals based on personal characteristics: ☐ yes ☒ no ☐ n/a*
- Automated decision making that produces legal or other significant impacts on individuals: ☐ yes ☒ no ☐ n/a**
- Processing via an AI tool available with the Product ☒ yes ☐ no
  - The AI feature is deactivated by default: ☒ yes ☐ no
  - The AI feature processes Personal Data: ☐ yes ☒ no
  - The AI feature processes sensitive Personal Data ☐ yes ☒ no
  - The Customer can control what data the AI tool processes: ☒ yes ☐ no
* (n/a = not applicable)
** (optional; depends on the Customer’s configuration of the system, the connection to other systems, and the categories chosen by the Customer to be collected from Third Party Users)

Details of Personal Data being processed

Categories of Personal Data	Categories of Data Subjects	Purpose of Processing	Categories of Data Recipients	Needed for Core Features	Processing Location	Acquia Inc. acts as Processor
Through the configuration, design, and administration of Acquia Campaign Factory instance, Customer may limit the categories of data subjects collected by their Acquia Campaign Factory instance to generic contact information of its administration staff. The categories of Personal Data are solely contact information of the user of Acquia Campaign Factory, including name, email, IP address.	Through the configuration, design, and administration of their own Acquia Campaign Factory instance, Customer in its sole discretion determines and controls the categories of data subjects collected by their Acquia Campaign Studio instance. Primarily, the categories of Data Subjects are the Customer’s internal administrative personnel, for example, personnel in its marketing department.	Provision of the Services by Acquia to Customer.	Customer’s personnel	Yes	Depends on the data center location chosen by Customer; data collected in a given region will exist only within that region. Subprocessors, Support For more information, visit Acquia Affiliates. If Customer uses the Service to connect to third parties (such as CRM), processing of the respective data may occur at the place of such third party. Such third parties are (sub-) processors of Customer, not Acquia.	Yes

Categories of Personal Data

Categories of Data Subjects

Purpose of Processing

Categories of Data Recipients

Needed for Core Features

Processing Location

Acquia Inc. acts as Processor

Provision of the Services by Acquia to Customer.

Customer’s personnel

Yes

Depends on the data center location chosen by Customer; data collected in a given region will exist only within that region.

Subprocessors, Support
For more information, visit Acquia Affiliates.

Yes

Privacy Enhancements

Objective	Technology / Measure	Data at Rest	Data in Transit
Anonymization and Pseudonymization	Data anonymization at Customer level optional for Customer	No	No
Data confidentiality	Encryption at customer level Encryption at Acquia level Encryption at Acquia Sub-processor level For more information, visit Security Annex and Product Description	Yes N/A* N/A* Yes	Yes Yes Yes Yes
Data integrity	Ant-tampering technology For more information, visit Security Annex	Yes	Yes
Data availability including restoring availability, restoring access to personal data, and data resilience	Business continuity and disaster recovery measures For more information, visit Security Annex	Yes

Data Subject Rights
N/A
Personal) Data Retention Cycles
Profile data can be deleted and updated at any time during the Term of the Service by the Customer. Profile data and application/configuration is retained latest until the end of the subscription term.
Sub-Processing
The specific list of sub-processors is available from: Acquia Sub-processors.
Any current Acquia customer with a data processing agreement in place with Acquia may subscribe to receive notifications of new or changed sub-processors through above website.
Description of the technical and organizational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached)
Data importer has implemented and will maintain appropriate administrative, physical, and technical safeguards for the protection of the security, confidentiality and integrity of Personal Data uploaded to the Services, as described in the Acquia Security Annex (available from https://www.acquia.com/about-us/legal/gdpr) applicable to the specific Services purchased by data exporter, as updated from time to time, and made available by data importer upon request. The data exporter is wholly responsible for implementing and maintaining security and data administration within any data exporter applications, configuration settings, or log settings used by data exporter in conjunction with the Services.

Details of Personal Data being processed

Categories of Personal Data	Categories of Data Subjects	Purpose of Processing	Categories of Data Recipients	Needed for Core Features	Processing Location	Acquia Inc. acts as Processor
Through the configuration, design, and administration of Acquia Campaign Factory instance, Customer may limit the categories of data subjects collected by their Acquia Campaign Factory instance to generic contact information of its administration staff. The categories of Personal Data are solely contact information of the user of Acquia Campaign Factory, including name, email, IP address.	Through the configuration, design, and administration of their own Acquia Campaign Factory instance, Customer in its sole discretion determines and controls the categories of data subjects collected by their Acquia Campaign Studio instance. Primarily, the categories of Data Subjects are the Customer’s internal administrative personnel, for example, personnel in its marketing department.	Provision of the Services by Acquia to Customer.	Customer’s personnel	Yes	Depends on the data center location chosen by Customer; data collected in a given region will exist only within that region. Subprocessors, Support For more information, visit Acquia Affiliates. If Customer uses the Service to connect to third parties (such as CRM), processing of the respective data may occur at the place of such third party. Such third parties are (sub-) processors of Customer, not Acquia.	Yes

Categories of Personal Data

Categories of Data Subjects

Purpose of Processing

Categories of Data Recipients

Needed for Core Features

Processing Location

Acquia Inc. acts as Processor

Provision of the Services by Acquia to Customer.

Customer’s personnel

Yes

Depends on the data center location chosen by Customer; data collected in a given region will exist only within that region.

Subprocessors, Support
For more information, visit Acquia Affiliates.

Yes

Privacy Enhancements

Objective	Technology / Measure	Data at Rest	Data in Transit
Anonymization and Pseudonymization	Data anonymization at Customer level optional for Customer	No	No
Data confidentiality	Encryption at customer level Encryption at Acquia level Encryption at Acquia Sub-processor level For more information, visit Security Annex and Product Description	Yes N/A* N/A* Yes	Yes Yes Yes Yes
Data integrity	Ant-tampering technology For more information, visit Security Annex	Yes	Yes
Data availability including restoring availability, restoring access to personal data, and data resilience	Business continuity and disaster recovery measures For more information, visit Security Annex	Yes	Yes
Regular testing, assessing and evaluating of TOMs	Regular security and process reviews For more information, visit Security Annex	Yes	Yes

* uses sub-processor level encryption

Description of the technical and organizational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached)

Data importer has implemented and will maintain appropriate administrative, physical, and technical safeguards for the protection of the security, confidentiality and integrity of Personal Data uploaded to the Services, as described in the Acquia Security Annex (available from https://www.acquia.com/about-us/legal/gdpr) applicable to the specific Services purchased by data exporter, as updated from time to time, and made available by data importer upon request. The data exporter is wholly responsible for implementing and maintaining security and data administration within any data exporter applications, configuration settings, or log settings used by data exporter in conjunction with the Services.

Acquia Campaign Factory

About the Product

Processing Operation(s)

Details of Personal Data being processed

Privacy Enhancements

Data Subject Rights

Personal) Data Retention Cycles

Sub-Processing

Description of the technical and organizational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached)

Acquia Campaign Factory

About the Product

Processing Operation(s)

Acquia Campaign Factory

About the Product

Processing Operation(s)

Details of Personal Data being processed

Privacy Enhancements

Data Subject Rights

Personal) Data Retention Cycles

Sub-Processing

Description of the technical and organizational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached)

Details of Personal Data being processed

Privacy Enhancements

* uses sub-processor level encryption

Data Subject Rights

Personal) Data Retention Cycles

Sub-Processing

Description of the technical and organizational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached)

Did not find what you were looking for?

* uses sub-processor level encryption

Did not find what you were looking for?

Campaign Factory Product Privacy Notice

Acquia Campaign Factory

About the Product

Processing Operation(s)

Details of Personal Data being processed

Privacy Enhancements

Data Subject Rights

Personal) Data Retention Cycles

Sub-Processing

Description of the technical and organizational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached)

Campaign Factory Product Privacy Notice

Acquia Campaign Factory

About the Product

Processing Operation(s)

Campaign Factory Product Privacy Notice

Acquia Campaign Factory

About the Product

Processing Operation(s)

Details of Personal Data being processed

Privacy Enhancements

Data Subject Rights

Personal) Data Retention Cycles

Sub-Processing

Description of the technical and organizational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached)

Details of Personal Data being processed

Privacy Enhancements

* uses sub-processor level encryption

Data Subject Rights

Personal) Data Retention Cycles

Sub-Processing

Description of the technical and organizational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached)

Did not find what you were looking for?

* uses sub-processor level encryption

Did not find what you were looking for?