Question

• Does Acquia Optimize offer the opportunity for users to issue a ticket or several tickets in Jira and assign them to one team or person?

Answer
Unfortunately, no. Acquia Optimize has a separate issue view in Jira. Please create the issue in Intercom. It is possible for Acquia Optimize to add a link from an Intercom issue (or several issues) onto the Acquia Optimize Jira board.

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