Campaign Factory
Accounts
Campaign Factory provides accounts to help marketers manage multiple Campaign Studio instances from a centralized dashboard.
To use accounts, you must have a subscription to Campaign Factory, which is an add-on feature of Campaign Studio.
An account is a group of Campaign Studio instances. Accounts are used by Campaign Factory customers who need multiple levels of management and also need separation between groups. The most common use cases include separating brands within a territory (or territories within a brand) for large enterprises, agencies, or OEM partners managing multiple customers. Users with account-level access in Campaign Factory can see summaries for usage and reporting across all instances within the account.
Your Acquia contract includes the specified number of accounts that you are allowed to create in Campaign Factory.
In the top-right corner, click + New Account.
The system displays the Create a new Account dialog box.
Name: The title for the group of instances that you are creating.
For example, an agency creates Account 1 for Customer 1 and that customer may have multiple instances. The agency would create Account 2 for Customer 2, and so on. A corporation can create Account 1 for Brand 1, and that brand may have several instances for different geographic regions. Similarly, Account 2 for Brand 2.
Contacts Limit: The sum of the contacts that you want to assign for all instances in the account. You can edit this later. Each Campaign Factory contract includes a specific number of accounts, instances, and contacts.
Anonymous contacts do not count towards your account or instance limits.
If the combined contacts usage for all the instances reaches the contact limit set for the account, contact your customer success manager to revise the limit.
The Accounts page provides the following details about all the accounts that you have created:
| Column | Description |
|---|---|
| Name | The title of the account. |
| Account Admin | The administrator of the account. |
| Hits | The number of contacts who visited the landing page. |
| Tags | The tags associated with the account. |
| # Instances | The number of instances in the account. |
| Actions | The pencil icon to edit the account and the trash can icon to delete the account. |
The Accounts page also provides the following options:
This feature is only available for customers with a subscription to Campaign Factory.
To view the details of an account, do the following:
In the left navigation pane, click Accounts.
The system displays the Accounts list page.
In the Name column, click the account you want to view.
The system displays the Account Overview page with the following details of the account:
Summary: This set of cards displays the growth of the account in:
These cards display change over time, selectable by the time period menu:
The annual email limit cannot be more than the remaining email limit of customers. The emails sent usage is calculated against the account’s limit.
For example, if the total annual email limit of a customer is 10,000 emails, and the customer has two accounts each with a limit of 4,000 emails, then the remaining email limit of the customer is (Total limit - Account 1 limit - Account 2 limit) = 2,000 emails. If the customer chooses to create a third account, then that account cannot have a limit of more than 2,000 emails.
IP Pools: Select one or more IP pools that the instances on this account can use for sending emails.
All accounts must have at least one IP pool assigned for email sending.
To purchase a dedicated IP address that is not shared with other customers, contact your Acquia account manager. For more information, see Dedicated IP pools.
For users who do not have their own dedicated IP pool:
If you see only one option, it is the default IP pool that is assigned to your organization and is shared with other Campaign Studio customers. You must select that IP pool.
For users who have their own dedicated IP pool:
The Acquia team attaches your dedicated IP pools for configuration during account provisioning. Select one or more IP pools that the account can use for sending emails.
You cannot remove an IP pool from an account if any instance in that account is using that IP pool.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
The annual email limit cannot be more than the remaining email limit of customers. The emails sent usage is calculated against the account’s limit.
For example, if the total annual email limit of a customer is 10,000 emails, and the customer has two accounts each with a limit of 4,000 emails, then the remaining email limit of the customer is (Total limit - Account 1 limit - Account 2 limit) = 2,000 emails. If the customer chooses to create a third account, then that account cannot have a limit of more than 2,000 emails.
IP Pools: Select one or more IP pools that the instances on this account can use for sending emails.
All accounts must have at least one IP pool assigned for email sending.
To purchase a dedicated IP address that is not shared with other customers, contact your Acquia account manager. For more information, see Dedicated IP pools.
For users who do not have their own dedicated IP pool:
If you see only one option, it is the default IP pool that is assigned to your organization and is shared with other Campaign Studio customers. You must select that IP pool.
For users who have their own dedicated IP pool:
The Acquia team attaches your dedicated IP pools for configuration during account provisioning. Select one or more IP pools that the account can use for sending emails.
You cannot remove an IP pool from an account if any instance in that account is using that IP pool.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Campaign Factory