Service Offerings
Acquia Status page
The Acquia Status page provides the latest information about emergency maintenance, platform-wide service interruptions, and security issues affecting any of the major Acquia platforms and products. This page provides separate status alerts for each platform and product.
The Acquia Status page also provides updates on individual incidents as they occur. When an incident is first posted, we mark the status as Investigating. We then update the status to Identified, Monitoring, or Resolved, with the appropriate information. Not every incident will pass through each of the statuses. For example, we may resolve a short, temporary blip and the status can go directly from Investigating to Resolved, skipping Identified and Monitoring.
The following are the communication methods for subscribing to the Acquia Status page:
You can subscribe to individual components, individual incidents, or all notifications to receive updates appropriate for your website. To subscribe to Acquia Status, complete the configuration for your preferred communication method.
The following tabs list the steps for each of the communication methods:
Complete the reCAPTCHA challenge.
The system displays the component selection page with the following message at the top:
Check your email inbox and confirm your subscription.
Click Save.
The system displays the following message at the top:
Component selection saved!
Open the email and click the Confirm subscription link.
The link opens the Acquia Status page where you can view a success message confirming your successful registration of email notifications for Acquia Status.
After subscribing to the Acquia Status page, you can update preferences for email and SMS notifications.
The following tabs list the steps to update preferences for email and SMS notifications:
Click Subscribe via Email.
The system displays a message at the top of the page indicating that an OTP is sent to the subscribed email address.
Click Verify and Update.
The system redirects you to the subscription management page on Acquia Status where you can:
Click Save.
The system displays a message at the top of the page confirming that your preferences are updated.
To unsubscribe from Acquia Status notifications:
Acquia will not send emergency notification email messages directly to subscriber contacts for any issue adequately covered by updates to the Acquia Status page. Acquia will notify subscribers by email or Support ticket if:
Acquia Support uses Campaign Studio to send notices about important maintenance issues to Acquia-hosting subscribers. In most cases, subscribers will not have issues receiving these emails. If you have configured your email server to not accept certain content, you must add certain IP address ranges to your server’s allowlist to ensure that you receive the emails. For help with configuring your email server’s allowlist for accepted emails, create a Support ticket.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
The Acquia Status page provides the latest information about emergency maintenance, platform-wide service interruptions, and security issues affecting any of the major Acquia platforms and products. This page provides separate status alerts for each platform and product.
The Acquia Status page also provides updates on individual incidents as they occur. When an incident is first posted, we mark the status as Investigating. We then update the status to Identified, Monitoring, or Resolved, with the appropriate information. Not every incident will pass through each of the statuses. For example, we may resolve a short, temporary blip and the status can go directly from Investigating to Resolved, skipping Identified and Monitoring.
The following are the communication methods for subscribing to the Acquia Status page:
You can subscribe to individual components, individual incidents, or all notifications to receive updates appropriate for your website. To subscribe to Acquia Status, complete the configuration for your preferred communication method.
The following tabs list the steps for each of the communication methods:
Complete the reCAPTCHA challenge.
The system displays the component selection page with the following message at the top:
Check your email inbox and confirm your subscription.
Click Save.
The system displays the following message at the top:
Component selection saved!
Open the email and click the Confirm subscription link.
The link opens the Acquia Status page where you can view a success message confirming your successful registration of email notifications for Acquia Status.
After subscribing to the Acquia Status page, you can update preferences for email and SMS notifications.
The following tabs list the steps to update preferences for email and SMS notifications:
Click Subscribe via Email.
The system displays a message at the top of the page indicating that an OTP is sent to the subscribed email address.
Click Verify and Update.
The system redirects you to the subscription management page on Acquia Status where you can:
Click Save.
The system displays a message at the top of the page confirming that your preferences are updated.
To unsubscribe from Acquia Status notifications:
Acquia will not send emergency notification email messages directly to subscriber contacts for any issue adequately covered by updates to the Acquia Status page. Acquia will notify subscribers by email or Support ticket if:
Acquia Support uses Campaign Studio to send notices about important maintenance issues to Acquia-hosting subscribers. In most cases, subscribers will not have issues receiving these emails. If you have configured your email server to not accept certain content, you must add certain IP address ranges to your server’s allowlist to ensure that you receive the emails. For help with configuring your email server’s allowlist for accepted emails, create a Support ticket.
If this content did not answer your questions, try searching or contacting our support team for further assistance.