Acquia uses two status pages to communicate updates:
The Acquia Status page provides the latest information about emergency maintenance, platform-wide service interruptions, and security issues affecting any of the major Acquia platforms and products.
The Acquia Maintenance page provides the latest information about scheduled maintenance for Acquia products and services.
Each of these pages provides separate notifications for their respective subscribers. You must subscribe to each page individually to receive the notifications for each respective page.
The following are the supported communication methods for subscribing to the Acquia Status or Acquia Maintenance page:
Email
SMS
Slack (Acquia Status only)
Atom or RSS feeds
You can subscribe to individual components, individual incidents, or all notifications to receive updates appropriate for your website. By default, you are automatically subscribed to all product/service notifications. You must customize your notifications during the subscribing process to select notifications for specific products/services.
Subscribing to Notifications
To subscribe to Acquia Status for operational status updates, complete these steps on Acquia Status.
To subscribe to Acquia Maintenance for scheduled maintenance notifications, complete these steps on Acquia Maintenance.
The following tabs list the steps for each of the communication methods:
On the respective page, click Subscribe to Updates.
Click the tab with the Email icon.
In the text box, enter the email address.
Click Subscribe via Email.
Complete the reCAPTCHA challenge.
In the Components section, select your checkboxes.
Updating preferences for Acquia Status or Acquia Maintenance
After subscribing to the Acquia Status/Maintenance page, you can update preferences for email and SMS notifications.
The following tabs list the steps to update preferences for email and SMS notifications:
On the respective page, click Subscribe to Updates.
Click the tab with the Email icon.
In the text box, enter the email address subscribed for notifications.
Click Subscribe via Email.
The system displays a message at the top of the page indicating that an OTP is sent to the subscribed email address.
Navigate to the inbox of the email address.
Locate the email from [email protected] titled "[Acquia, Inc.] Your OTP".
Note down the OTP from the email.
On the respective page, click Subscribe to Updates.
In the Email Address field, enter the email address subscribed for notifications.
In the EnterOTP field,enter the OTP received in the email.
Click Verifyand Update.
Unsubscribing from Acquia Status/Maintenance updates
To unsubscribe from Acquia Status/Maintenance notifications:
On the respective page, click Subscribe to Updates.
Complete the OTP process based on your existing subscription to view the Manage notifications page.
Clear the checkboxes for the Acquia products for which you no longer want to receive notifications.
To select of all the checkboxes, click Select all.
To clear all the checkboxes, click Select none.
Click Update Preferences.
Subscribing to Acquia Status and Acquia Maintenance
Acquia uses two status pages to communicate updates:
The Acquia Status page provides the latest information about emergency maintenance, platform-wide service interruptions, and security issues affecting any of the major Acquia platforms and products.
The Acquia Maintenance page provides the latest information about scheduled maintenance for Acquia products and services.
Each of these pages provides separate notifications for their respective subscribers. You must subscribe to each page individually to receive the notifications for each respective page.
The following are the supported communication methods for subscribing to the Acquia Status or Acquia Maintenance page:
Email
SMS
Slack (Acquia Status only)
Atom or RSS feeds
You can subscribe to individual components, individual incidents, or all notifications to receive updates appropriate for your website. By default, you are automatically subscribed to all product/service notifications. You must customize your notifications during the subscribing process to select notifications for specific products/services.
Subscribing to Notifications
To subscribe to Acquia Status for operational status updates, complete these steps on Acquia Status.
To subscribe to Acquia Maintenance for scheduled maintenance notifications, complete these steps on Acquia Maintenance.
The following tabs list the steps for each of the communication methods:
On the respective page, click Subscribe to Updates.
Click the tab with the Email icon.
In the text box, enter the email address.
Click Subscribe via Email.
Complete the reCAPTCHA challenge.
In the Components section, select your checkboxes.
Updating preferences for Acquia Status or Acquia Maintenance
After subscribing to the Acquia Status/Maintenance page, you can update preferences for email and SMS notifications.
The following tabs list the steps to update preferences for email and SMS notifications:
On the respective page, click Subscribe to Updates.
Click the tab with the Email icon.
In the text box, enter the email address subscribed for notifications.
Click Subscribe via Email.
The system displays a message at the top of the page indicating that an OTP is sent to the subscribed email address.
Navigate to the inbox of the email address.
Locate the email from [email protected] titled "[Acquia, Inc.] Your OTP".
Note down the OTP from the email.
On the respective page, click Subscribe to Updates.
In the Email Address field, enter the email address subscribed for notifications.
In the EnterOTP field,enter the OTP received in the email.
Click Verifyand Update.
Unsubscribing from Acquia Status/Maintenance updates
To unsubscribe from Acquia Status/Maintenance notifications:
On the respective page, click Subscribe to Updates.
Complete the OTP process based on your existing subscription to view the Manage notifications page.
Clear the checkboxes for the Acquia products for which you no longer want to receive notifications.
To select of all the checkboxes, click Select all.
To clear all the checkboxes, click Select none.
Click Update Preferences.
The system redirects you to the subscription management page on Acquia Status/Maintenance where you can:
Unsubscribe from email notifications by clicking Unsubscribe from updates.
Modify your preferences for receiving email notifications for Acquia products or services by selecting or clearing the checkbox for the respective product or service.
Click Save.
The system displays a message at the top of the page confirming that your preferences are updated.
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If this content did not answer your questions, try searching or contacting our support team for further assistance.
The system redirects you to the subscription management page on Acquia Status/Maintenance where you can:
Unsubscribe from email notifications by clicking Unsubscribe from updates.
Modify your preferences for receiving email notifications for Acquia products or services by selecting or clearing the checkbox for the respective product or service.
Click Save.
The system displays a message at the top of the page confirming that your preferences are updated.
Did not find what you were looking for?
If this content did not answer your questions, try searching or contacting our support team for further assistance.
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