Service Offerings
Cloud Platform CD Support Scope
For additional information about Cloud Platform CD, see its product documentation.
Last updated: August 22, 2023
Cloud Platform CD is developer-ready, automating the process of building and testing your application with Pipelines orchestration and production-like environments, all seamlessly integrated with the Cloud Platform platform.
Cloud Platform CD
Cloud Platform CD has two components:
Continuous Delivery Environments (CDEs) for rapid creation of development environments.
Continuous Delivery (CD) Pipelines for continuous delivery activities
Drupal 7.x
All
Cloud Platform CD is a development environment and is treated as such for the purposes of support ticket urgency and triage.
Acquia supports the underlying infrastructure, user interface, and functionality of each component, but isn’t responsible for integrations to external systems or external code repositories. A Customer may use their allotted Advisory Support hours to engage Acquia on strategies for external integrations. Acquia may be able to advise on strategies for external integrations by using Advisory Hours. CDEs do not support load testing.
Your Cloud Platform CD subscription will inherit the ticket response time from your Cloud Platform Enterprise subscription.
For guidance purposes, refer to the following examples when filing support requests related to Cloud Platform CD:
Example | Ticket Urgency | Acquia Response |
|---|---|---|
CDE is slow | Normal or High | Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
Cloud Platform CD feature is not performing as expected | Normal or High | Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
CDE is unreachable or down | Critical | Acquia will investigate system availability as Critical issue, per the entitlement of the Customer’s Cloud Platform Enterprise subscription. |
Cannot create new CDE | Critical | Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
If this content did not answer your questions, try searching or contacting our support team for further assistance.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Service Offerings