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Code Studio Support Scope
For additional information about Code Studio, see its product documentation.
Last updated: August 22, 2023
Code Studio is a complete DevOps platform integrated with Cloud Platform that is optimized for Drupal development. Acquia hosts and manages Code Studio (GitLab) within Cloud Platform on our Next generation infrastructure.
Code Studio
Code Studio is a development application and is treated as such for the purposes of support ticket urgency. Your Code Studio entitlement will inherit the ticket response time from your Cloud Platform Enterprise subscription.
Code Studio has three components:
A user interface from the open source software, GitLab.
The Code Studio tool for code & repository management, code collaboration; building, testing, and reviewing Drupal applications; and deploying to Cloud Platform hosted applications.
A scheduled job called Automatic Updates that updates Composer packages and deprecated code.
Starter
Basic
Business
Premium
Elite
Acquia supports the underlying infrastructure for which a self-managed instance of GitLab is managed, but is not responsible for external code repositories, or the Drupal application built within the application. Acquia supports the default build file and Auto DevOps pipeline. Customers are responsible for troubleshooting on their own for any custom build, failed jobs or code in Code Studio.
Starter
Basic
Business
Premium
Elite
The CD feature in Code Studio is incompatible with Site Factory.
For guidance purposes, refer to the following examples when filing support requests related to Code Studio:
Example | Ticket Urgency | Acquia Response |
|---|---|---|
Code Studio jobs are running slowly. | Normal | Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
Code Studio is not performing as expected. | Normal | Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
Code Studio CLI commands are not working as expected. | Normal | Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
I cannot log-in to Code Studio. | Normal | Acquia will investigate per the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
Code Studio build, test jobs are failing repeatedly. | Normal | Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
I cannot delete, or create new projects on Code Studio. | Normal | Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
Code Studio deployments to production are failing. |
Critical |
Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
Code Studio is unreachable or down. | Critical | Acquia will investigate per the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Code Studio deployments to production are failing. |
Critical |
Acquia will investigate based on the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
Code Studio is unreachable or down. | Critical | Acquia will investigate per the entitlement level of the Customer’s Cloud Platform Enterprise subscription. |
If this content did not answer your questions, try searching or contacting our support team for further assistance.
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