Service Offerings

Cloud Platform CD Support Scope

Note

For additional information about Cloud Platform CD, see its product documentation.

Last updated: August 22, 2023

Cloud Platform CD is developer-ready, automating the process of building and testing your application with Pipelines orchestration and production-like environments, all seamlessly integrated with the Cloud Platform platform.

Component

Cloud Platform CD

Description

Cloud Platform CD has two components:

  • Continuous Delivery Environments (CDEs) for rapid creation of development environments.

  • Continuous Delivery (CD) Pipelines for continuous delivery activities

Supported versions

Subscription information

All

Support scope

Cloud Platform CD is a development environment and is treated as such for the purposes of support ticket urgency and triage.

Acquia supports the underlying infrastructure, user interface, and functionality of each component, but isn’t responsible for integrations to external systems or external code repositories. A Customer may use their allotted Advisory Support hours to engage Acquia on strategies for external integrations. Acquia may be able to advise on strategies for external integrations by using Advisory Hours. CDEs do not support load testing.

Cloud Platform

Your Cloud Platform CD subscription will inherit the ticket response time from your Cloud Platform Enterprise subscription.

Example Support Tickets

For guidance purposes, refer to the following examples when filing support requests related to Cloud Platform CD:

Example

Ticket Urgency

Acquia Response

CDE is slow

Normal or High

Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription.

Cloud Platform CD feature is not performing as expected

Normal or High

Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription.

CDE is unreachable or down

Critical

Acquia will investigate system availability as Critical issue, per the entitlement of the Customer’s Cloud Platform Enterprise subscription.

Cannot create new CDE

Critical

Acquia will investigate, per the entitlement level of the Customer’s Cloud Platform Enterprise subscription.