Any terms used in this Guide but not defined herein will have the meaning ascribed to such term in the Subscription and Services and/or Data Processing Agreement between Acquia and Customer. To the extent of any conflict between terms defined in a Guide and the Subscription and Services Agreement and/or Data Processing Agreement, the Subscription and Services Agreement and/or Data Processing Agreement will control.
Acceptable Use Policy
Located at Acquia Acceptable Use PolicyThe policy describes prohibited uses of all services offered by Acquia Inc. and its affiliates and the website located at http://www.acquia.com and all associated sites.
Acquia SearchAcquia Search
The fully managed SaaS search offering created by Acquia and included as part of the Acquia platform that integrates with Drupal applications built on the Apache Solr search engine, enabling Drupal website visitors to find and discover relevant content faster.
Active ProfileAcquia CDP
A unique account holder who has conducted a Transaction within the prior 12 months and with an identified email address, postal address, phone number, or a combination thereof. Anonymous users are tracked but not counted as Active Profiles until they have identified themselves with an email address, postal address, phone number, or a combination thereof.
Apache
The freely available web server that is distributed under an open source license.
AI
Artificial Intelligence.
Availability
Will be calculated per calendar month, as follows:
*The formula changes as applicable to the uptime SLA purchased by the customer where:
total means the total number of minutes for the calendar month.
non-excluded means the downtime/unavailability that is not excluded.
excluded means the Service Commitment exclusions defined below.
Availability Zones
The distinct physical locations that house the AWS data centers and which are engineered to be insulated from failures in other Availability Zones and provide low latency network connectivity to other Availability Zones in the same Region.
AWS
Amazon Web Services.
Batch Pipeline Acquia CDP
A set of data that computes heavy processes to ingest, process, and surface data in CDP on schedule.
CAPTCHA
Stands for Completely Automated Public Turing test to tell Computers and Humans Apart. It is a type of challenge-response test used to determine whether a user is human. This is done by asking a user to solve a challenge that is hard for computers, but relatively easy for human beings. Acquia currently supports both image and audio CAPTCHAs.
CDN
A content delivery network provided by a third party (for example, Akamai).
CDP
Customer Data Platform.
CDP Studio AppsAcquia CDP
An application that includes the following self-service features:
Custom attributes
Custom calculations
Custom machine learning models
Certified Customer Drupal Modules
Drupal Modules that have been certified by Acquia through an Acquia Professional Services engagement.
Code Base
One set of Drupal code and files powering one or more website(s).
Custom CalculationAcquia CDP
A transformation that computes the value of a custom field. For example, lifetime revenue or purchase frequency are standard calculations.
Custom DashboardAcquia CDP
A set of pre-built charts by the customer in Metrics.
Custom Data FeedAcquia CDP
An input data file that does not follow all rules in the Acquia file specifications documentation.
Custom EntityAcquia CDP
A table in the CDP data model that is not in the standard entity list. For example, pets is a new table in the data model and therefore is a custom entity.
Custom FieldAcquia CDP
A column in the CDP data model that is added to the base schema. For example, preferred pet color is not part of the base schema and therefore is a custom field.
Custom IRE RuleAcquia CDP
An Identity Resolution rule that is added to the set of IRE rules. For example, exact matching on loyalty id is not part of the base set of rules and therefore is a custom IRE rule.
Custom Machine Learning ModelAcquia CDP
A Machine Learning model that does not meet the requirements to be considered a standard model.
DatabaseAcquia Search
Represents the persistent, structured storage of content for a unique Drupal website or application instance within a respective environment.
Dedicated Acquia Search Acquia Search
A version of Acquia Search where the Customer’s Solr service and website index live on server infrastructure used only by the Customer. When Customer purchases dedicated Acquia Search as indicated in the order, all indexes for their subscription will be delivered through the dedicated Acquia Search platform only.
Document Acquia Search
A Solr data entity representing structured website entities (content or file attachments) sent to Solr from Drupal during an indexing request.
Document Size Limit
The maximum size of data for an individual record being indexed, including all field names and values. Determined by the fields selected for indexing in Search API.
Drupal Modules
Customer-selected contributed or custom Drupal modules.
Drupal ModulesAcquia Site Studio
The Drupal module and sub-modules used by a Customer in conjunction with the Services.
End of Life (EOL)
This marks the point at which a product is no longer manufactured, sold, or officially available for purchase. It usually indicates that the company has decided to discontinue the product entirely.Implications: After EOL, the product may still function, but there will be no further updates, improvements, or changes from the manufacturer. Example: A software version reaching EOL means that it is no longer available for sale or distribution, and no further versions of that software will be produced.
End of Service (EOS)
This refers to the point at which a company stops providing specific services associated with a product. These services can include maintenance, updates, cloud services, or technical support. Implications: After EOS, customers will no longer be able to access the service that supports the product, and the product may not function optimally without it. Example: A hardware product might reach EOS if the company stops providing repair services or if the related cloud service is shut down, even though the hardware may still be physically operational.
End of Support (EOS or EoS)
This is the point at which a company stops offering technical support, updates, and patches for a product. However, this doesn’t necessarily mean that the product is no longer usable. Implications: After the End of Support date, users may still use the product, but they will no longer receive bug fixes, security patches, or any form of official assistance from the vendor. Example: A version of an operating system (e.g., Windows 7) may reach the end of support, meaning it won't receive security updates or technical assistance anymore, even though users can still use it.
Enhancement
An addition of functionality not currently present on Customer’s websites.
EnvironmentAcquia Search
Represents where a Drupal website or application is managed within the Acquia platform while the website is progressing through its development, integration test, and live delivery lifecycle. Also known collectively as dev, stage, and prod.
Event Acquia CDP
An entry in the event table.
Git
A distributed revision control and source code management system with an emphasis on speed.
Ham
Positive content that is automatically published.
Index Acquia Search
Represents the Solr data made up of documents and where they live in the customer’s Drupal website. Also called a Solr core.
Instance
As defined in each Order.
LAMP Stack
The solution stack of free, open source software. The acronym LAMP refers to Linux, Apache, MySQL, and PHP.
Licensed Materials Acquia Site Studio
The cached JavaScript code, other software, and other works and materials that are made available to the Customer for download and use in connection with the Services, but excluding the Drupal Module and the Third Party Software.
Order
Any written order for products, hosting and/or support services, including, without limitation, a purchase order, order, Statement of Work, or other form of ordering document delivered to Acquia, which is subject to, and incorporates by reference, the terms and conditions of the Master Agreement, and to which no other terms apply.
Payload Size Limit
The maximum size for a batch of documents. Limits: 100 KB per document; maximum 10 MB per batch.
PHP
The open source server-side scripting language designed for web development to produce dynamic web pages.
Platform Drupal Instance
A production environment through a Drupal 7-based website builder.
ProfileAcquia CDP
A row in the customer summary table.
Publicly Available Software
Any open source software, free software, or any similar software.
Real-Time Pipeline Acquia CDP
A set of data processes to ingest, process and surface data in the CDP as a stream.
Regions
The various geographic areas in which AWS infrastructure services are hosted within the United States, Europe, and Asia Pacific. Currently, Acquia utilizes AWS services in the following regions:
US East (Northern Virginia)
US West (Oregon)
EU West (Dublin, Ireland)
EU Central (Frankfurt, Germany)
APAC (Singapore, Sydney)
South America (São Paulo)
SaaS
Software-as-a-Service.
SaaS Tools
Acquia’s proprietary website management tools.
Search QueryAcquia Search
Represents a single Solr request made by Drupal to retrieve specific content from the customer’s index.
ServicesAcquia Site Studio
The Site Studio services designed to enhance Customer’s Drupal web application software, such services made available to the Customer as a service via the internet for use with Acquia’s platform.
Shared Acquia Search Acquia Search
A version of Acquia Search where the Customer’s Solr service and website Index resides on server infrastructure shared with other Customers. By default, Customer will begin with shared Acquia Search.
Site Factory Platform Site Factory
Site Factory platform provisioned for Customer on Acquia’s managed hosting infrastructure.
Site Factory Platform Dashboard Site Factory
A management dashboard.
Site Factory Platform Drupal Instance Site Factory
A production environment through a Drupal-based website builder.
Site Factory Platform Version Control Site Factory
The Git version control application.
Site Factory Customer Drupal Instance Site Factory
A version of the Site Factory Platform Drupal Instance that has been customized by the Customer or on behalf of the Customer.
Site Factory Drupal Modules Site Factory
Drupal contributed and custom modules added to the Site Factory Platform Drupal Instance to create the Site Factory Customer Drupal Instance.
Spam
Negative content that is automatically blocked.
Standard CalculationAcquia CDP
A transformation that computes the value of a standard field. For example, lifetime revenue or purchase frequency are standard calculations.
Standard DashboardAcquia CDP
A set of pre-built charts by Acquia in Metrics.
Standard Data Feed Acquia CDP
An input data file that follows all the rules in the Acquia file specifications documentation hosted on docs.acquia.com.
Standard entityAcquia CDP
A table in the CDP data model. The list of standard entities are customer, transaction, transaction item, product, product category, and organization.
Standard FieldAcquia CDP
A column in the CDP data model that belongs to a standard entity in the base schema. For example, first name is a standard field on the standard entity customer.
Standard IRE RuleAcquia CDP
An Identity Resolution rule that belongs to the base set of IRE rules. For example, exact matching on email address is part of the default IRE rule and therefore is a Standard IRE rule.
Standard Machine Learning ModelAcquia CDP
A Machine Learning model, which is trained and scored on the customer’s data. The following are the standard models:
Likelihood to Buy
Likelihood to Convert
Likelihood to Pay Full Price
Likelihood to Engage on Email
Predictive Lifetime Value
Behavioral Clustering
Product Clustering
Fuzzy Clustering
Next Best Product
Next Nest Channel
Next Best Send Time
For the standard model, the default parameters including input features must be unchanged.
Success Metrics Definition Acquia Professional Services
Establish Customer’s specific key performance indicators to define clear success criteria.
Sunset
"Sunsetting" refers to the gradual phase-out or planned discontinuation of a product, service, or feature. It’s often a period where the product is still available, but the company is preparing to retire it. Implications: During a sunset period, users may experience a reduction in new features, or the product may not be actively promoted anymore. The sunset phase gives users time to transition to alternatives or newer versions. Example: A software feature being "sunsetted" means it will no longer be actively maintained or improved, and users are encouraged to move to a new product or version.
A template report represents an SQL based parameterizable report built by Acquia based on the customer’s specifications.
TenantAcquia CDP
A single instance of CDP ensuring isolation of the customer’s data, configurations, and customizations.
Third-Party SoftwareAcquia Site Studio
The third party software that is added to or installed in the Customer’s Drupal instance by the Drupal Module, including the AngularJS framework software.
TransactionAcquia CDP
A defined type of activity, such as a purchase, doctor’s appointment, lunch outing, form response, or other type of prescribed interaction, that is recorded in CDP’s transaction table. More specifically, it is a combination of Transaction Lines that occur simultaneously.
Transaction lineAcquia CDP
A row in the transactionitem table.
Unavailability
The PaaS is unresponsive or responds with an error.
Unsure
Anything between Ham and Spam. Acquia does not recognize the user, they are shown CAPTCHAs, and the Customer gets to decide if the content is automatically published, blocked, or sent for manual moderation.
Update
The deployment of a subsequent release of the Site Factory Platform or Site Factory Platform Drupal Instance that Acquia generally makes available at no additional license fee. Updates are provided when available as determined by Acquia. Acquia retains the right to deploy updates Monday through Friday, between 11 PM and 7 AM data center local time.
User
Any of Customer’s employees, consultants, contractors, or agents authorized to use the Services in accordance with the terms and conditions of this Guide.
Website Acquia Search
Represents a location on the Internet or intranet with a unique URL providing a group of World Wide Web pages.
Note
Acquia Inc. reserves the right to change the Products and Services Guide based on prevailing market practices and the evolution of our products. Changes will not result in a degradation in the level of services provided during the period for which fees for such services have been paid.
Document Changelog
Date
Update
7 May, 2025
Consolidated legal terms from Product and Service Guides in this section to a single page of definitions pertaining to Acquia contracts. Added missing terms.
Product Guide definitions
Last updated: 7 May, 2025
Any terms used in this Guide but not defined herein will have the meaning ascribed to such term in the Subscription and Services and/or Data Processing Agreement between Acquia and Customer. To the extent of any conflict between terms defined in a Guide and the Subscription and Services Agreement and/or Data Processing Agreement, the Subscription and Services Agreement and/or Data Processing Agreement will control.
Acceptable Use Policy
Located at Acquia Acceptable Use PolicyThe policy describes prohibited uses of all services offered by Acquia Inc. and its affiliates and the website located at http://www.acquia.com and all associated sites.
Acquia SearchAcquia Search
The fully managed SaaS search offering created by Acquia and included as part of the Acquia platform that integrates with Drupal applications built on the Apache Solr search engine, enabling Drupal website visitors to find and discover relevant content faster.
Active ProfileAcquia CDP
A unique account holder who has conducted a Transaction within the prior 12 months and with an identified email address, postal address, phone number, or a combination thereof. Anonymous users are tracked but not counted as Active Profiles until they have identified themselves with an email address, postal address, phone number, or a combination thereof.
Apache
The freely available web server that is distributed under an open source license.
AI
Artificial Intelligence.
Availability
Will be calculated per calendar month, as follows:
*The formula changes as applicable to the uptime SLA purchased by the customer where:
total means the total number of minutes for the calendar month.
non-excluded means the downtime/unavailability that is not excluded.
excluded means the Service Commitment exclusions defined below.
Availability Zones
The distinct physical locations that house the AWS data centers and which are engineered to be insulated from failures in other Availability Zones and provide low latency network connectivity to other Availability Zones in the same Region.
AWS
Amazon Web Services.
Batch Pipeline Acquia CDP
A set of data that computes heavy processes to ingest, process, and surface data in CDP on schedule.
CAPTCHA
Stands for Completely Automated Public Turing test to tell Computers and Humans Apart. It is a type of challenge-response test used to determine whether a user is human. This is done by asking a user to solve a challenge that is hard for computers, but relatively easy for human beings. Acquia currently supports both image and audio CAPTCHAs.
CDN
A content delivery network provided by a third party (for example, Akamai).
CDP
Customer Data Platform.
CDP Studio AppsAcquia CDP
An application that includes the following self-service features:
Custom attributes
Custom calculations
Custom machine learning models
Certified Customer Drupal Modules
Drupal Modules that have been certified by Acquia through an Acquia Professional Services engagement.
Code Base
One set of Drupal code and files powering one or more website(s).
Custom CalculationAcquia CDP
A transformation that computes the value of a custom field. For example, lifetime revenue or purchase frequency are standard calculations.
Custom DashboardAcquia CDP
A set of pre-built charts by the customer in Metrics.
Custom Data FeedAcquia CDP
An input data file that does not follow all rules in the Acquia file specifications documentation.
Custom EntityAcquia CDP
A table in the CDP data model that is not in the standard entity list. For example, pets is a new table in the data model and therefore is a custom entity.
Custom FieldAcquia CDP
A column in the CDP data model that is added to the base schema. For example, preferred pet color is not part of the base schema and therefore is a custom field.
Custom IRE RuleAcquia CDP
An Identity Resolution rule that is added to the set of IRE rules. For example, exact matching on loyalty id is not part of the base set of rules and therefore is a custom IRE rule.
Custom Machine Learning ModelAcquia CDP
A Machine Learning model that does not meet the requirements to be considered a standard model.
DatabaseAcquia Search
Represents the persistent, structured storage of content for a unique Drupal website or application instance within a respective environment.
Dedicated Acquia Search Acquia Search
A version of Acquia Search where the Customer’s Solr service and website index live on server infrastructure used only by the Customer. When Customer purchases dedicated Acquia Search as indicated in the order, all indexes for their subscription will be delivered through the dedicated Acquia Search platform only.
Document Acquia Search
A Solr data entity representing structured website entities (content or file attachments) sent to Solr from Drupal during an indexing request.
Document Size Limit
The maximum size of data for an individual record being indexed, including all field names and values. Determined by the fields selected for indexing in Search API.
Drupal Modules
Customer-selected contributed or custom Drupal modules.
Drupal ModulesAcquia Site Studio
The Drupal module and sub-modules used by a Customer in conjunction with the Services.
End of Life (EOL)
This marks the point at which a product is no longer manufactured, sold, or officially available for purchase. It usually indicates that the company has decided to discontinue the product entirely.Implications: After EOL, the product may still function, but there will be no further updates, improvements, or changes from the manufacturer. Example: A software version reaching EOL means that it is no longer available for sale or distribution, and no further versions of that software will be produced.
End of Service (EOS)
This refers to the point at which a company stops providing specific services associated with a product. These services can include maintenance, updates, cloud services, or technical support. Implications: After EOS, customers will no longer be able to access the service that supports the product, and the product may not function optimally without it. Example: A hardware product might reach EOS if the company stops providing repair services or if the related cloud service is shut down, even though the hardware may still be physically operational.
End of Support (EOS or EoS)
This is the point at which a company stops offering technical support, updates, and patches for a product. However, this doesn’t necessarily mean that the product is no longer usable. Implications: After the End of Support date, users may still use the product, but they will no longer receive bug fixes, security patches, or any form of official assistance from the vendor. Example: A version of an operating system (e.g., Windows 7) may reach the end of support, meaning it won't receive security updates or technical assistance anymore, even though users can still use it.
Enhancement
An addition of functionality not currently present on Customer’s websites.
EnvironmentAcquia Search
Represents where a Drupal website or application is managed within the Acquia platform while the website is progressing through its development, integration test, and live delivery lifecycle. Also known collectively as dev, stage, and prod.
Event Acquia CDP
An entry in the event table.
Git
A distributed revision control and source code management system with an emphasis on speed.
Ham
Positive content that is automatically published.
Index Acquia Search
Represents the Solr data made up of documents and where they live in the customer’s Drupal website. Also called a Solr core.
Instance
As defined in each Order.
LAMP Stack
The solution stack of free, open source software. The acronym LAMP refers to Linux, Apache, MySQL, and PHP.
Licensed Materials Acquia Site Studio
The cached JavaScript code, other software, and other works and materials that are made available to the Customer for download and use in connection with the Services, but excluding the Drupal Module and the Third Party Software.
Order
Any written order for products, hosting and/or support services, including, without limitation, a purchase order, order, Statement of Work, or other form of ordering document delivered to Acquia, which is subject to, and incorporates by reference, the terms and conditions of the Master Agreement, and to which no other terms apply.
Payload Size Limit
The maximum size for a batch of documents. Limits: 100 KB per document; maximum 10 MB per batch.
PHP
The open source server-side scripting language designed for web development to produce dynamic web pages.
Platform Drupal Instance
A production environment through a Drupal 7-based website builder.
ProfileAcquia CDP
A row in the customer summary table.
Publicly Available Software
Any open source software, free software, or any similar software.
Real-Time Pipeline Acquia CDP
A set of data processes to ingest, process and surface data in the CDP as a stream.
Regions
The various geographic areas in which AWS infrastructure services are hosted within the United States, Europe, and Asia Pacific. Currently, Acquia utilizes AWS services in the following regions:
US East (Northern Virginia)
US West (Oregon)
EU West (Dublin, Ireland)
EU Central (Frankfurt, Germany)
APAC (Singapore, Sydney)
South America (São Paulo)
SaaS
Software-as-a-Service.
SaaS Tools
Acquia’s proprietary website management tools.
Search QueryAcquia Search
Represents a single Solr request made by Drupal to retrieve specific content from the customer’s index.
ServicesAcquia Site Studio
The Site Studio services designed to enhance Customer’s Drupal web application software, such services made available to the Customer as a service via the internet for use with Acquia’s platform.
Shared Acquia Search Acquia Search
A version of Acquia Search where the Customer’s Solr service and website Index resides on server infrastructure shared with other Customers. By default, Customer will begin with shared Acquia Search.
Site Factory Platform Site Factory
Site Factory platform provisioned for Customer on Acquia’s managed hosting infrastructure.
Site Factory Platform Dashboard Site Factory
A management dashboard.
Site Factory Platform Drupal Instance Site Factory
A production environment through a Drupal-based website builder.
Site Factory Platform Version Control Site Factory
The Git version control application.
Site Factory Customer Drupal Instance Site Factory
A version of the Site Factory Platform Drupal Instance that has been customized by the Customer or on behalf of the Customer.
Site Factory Drupal Modules Site Factory
Drupal contributed and custom modules added to the Site Factory Platform Drupal Instance to create the Site Factory Customer Drupal Instance.
Spam
Negative content that is automatically blocked.
Standard CalculationAcquia CDP
A transformation that computes the value of a standard field. For example, lifetime revenue or purchase frequency are standard calculations.
Standard DashboardAcquia CDP
A set of pre-built charts by Acquia in Metrics.
Standard Data Feed Acquia CDP
An input data file that follows all the rules in the Acquia file specifications documentation hosted on docs.acquia.com.
Standard entityAcquia CDP
A table in the CDP data model. The list of standard entities are customer, transaction, transaction item, product, product category, and organization.
Standard FieldAcquia CDP
A column in the CDP data model that belongs to a standard entity in the base schema. For example, first name is a standard field on the standard entity customer.
Standard IRE RuleAcquia CDP
An Identity Resolution rule that belongs to the base set of IRE rules. For example, exact matching on email address is part of the default IRE rule and therefore is a Standard IRE rule.
Standard Machine Learning ModelAcquia CDP
A Machine Learning model, which is trained and scored on the customer’s data. The following are the standard models:
Likelihood to Buy
Likelihood to Convert
Likelihood to Pay Full Price
Likelihood to Engage on Email
Predictive Lifetime Value
Behavioral Clustering
Product Clustering
Fuzzy Clustering
Next Best Product
Next Nest Channel
Next Best Send Time
For the standard model, the default parameters including input features must be unchanged.
Success Metrics Definition Acquia Professional Services
Establish Customer’s specific key performance indicators to define clear success criteria.
Sunset
"Sunsetting" refers to the gradual phase-out or planned discontinuation of a product, service, or feature. It’s often a period where the product is still available, but the company is preparing to retire it. Implications: During a sunset period, users may experience a reduction in new features, or the product may not be actively promoted anymore. The sunset phase gives users time to transition to alternatives or newer versions. Example: A software feature being "sunsetted" means it will no longer be actively maintained or improved, and users are encouraged to move to a new product or version.
A template report represents an SQL based parameterizable report built by Acquia based on the customer’s specifications.
TenantAcquia CDP
A single instance of CDP ensuring isolation of the customer’s data, configurations, and customizations.
Third-Party SoftwareAcquia Site Studio
The third party software that is added to or installed in the Customer’s Drupal instance by the Drupal Module, including the AngularJS framework software.
TransactionAcquia CDP
A defined type of activity, such as a purchase, doctor’s appointment, lunch outing, form response, or other type of prescribed interaction, that is recorded in CDP’s transaction table. More specifically, it is a combination of Transaction Lines that occur simultaneously.
Transaction lineAcquia CDP
A row in the transactionitem table.
Unavailability
The PaaS is unresponsive or responds with an error.
Unsure
Anything between Ham and Spam. Acquia does not recognize the user, they are shown CAPTCHAs, and the Customer gets to decide if the content is automatically published, blocked, or sent for manual moderation.
Update
The deployment of a subsequent release of the Site Factory Platform or Site Factory Platform Drupal Instance that Acquia generally makes available at no additional license fee. Updates are provided when available as determined by Acquia. Acquia retains the right to deploy updates Monday through Friday, between 11 PM and 7 AM data center local time.
User
Any of Customer’s employees, consultants, contractors, or agents authorized to use the Services in accordance with the terms and conditions of this Guide.
Website Acquia Search
Represents a location on the Internet or intranet with a unique URL providing a group of World Wide Web pages.
Note
Acquia Inc. reserves the right to change the Products and Services Guide based on prevailing market practices and the evolution of our products. Changes will not result in a degradation in the level of services provided during the period for which fees for such services have been paid.
Document Changelog
Date
Update
7 May, 2025
Consolidated legal terms from Product and Service Guides in this section to a single page of definitions pertaining to Acquia contracts. Added missing terms.
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