Acquia AI meters Work mode tasks through AI credits, similar to token metering in other AI services. Subscriptions hold one pooled balance that refreshes monthly.

Credit consumption by activity

Acquia AI meters Work mode tasks through AI credits, similar to token metering in other AI services. Subscriptions hold one pooled balance that refreshes monthly.

Credit consumption by activity

Governance checks, fixes, application diagnoses, and Acquia DAM asset searches draw from the same credit pool as other Work mode tasks. Separate allowances do not exist. Acquia DAM asset searches consume AI credits rather than Acquia DAM user licenses, so user license counts do not limit search operations.

Credit grant structure

Credit allocation follows these rules:

• Pooled subscription balance: Grants apply to the subscription rather than individual users. All users on a subscription with Acquia AI access draw from the same balance, and all Acquia products within the subscription draw from that same balance. Adding another Acquia product later does not alter the Acquia AI entitlement.

• Monthly allowance: Subscriptions receive a set number of credits each month. The balance resets to that amount on the first day of every month for the duration of the subscription.

• No credit carryover: Unused credits expire at the end of each month. Subsequent months start at the full allowance without roll-over credits.

• Persistent entitlement: Monthly allowances remain in place and refresh automatically without required monthly renegotiation.

If Acquia enables Acquia AI for a subscription partway through a month, credits reset on the first day of the following month.

Acquia does not publish specific credit counts included with subscriptions. Contact the Acquia account team to confirm subscription details.

Factors that drive consumption

Task complexity determines credit draw, interaction complexity and rework serve as primary cost drivers.

Page counts do not drive costs. A five-page microsite can consume fewer credits than a single component that requires multiple revision rounds. In sample measurements, page counts poorly predicted costs, whereas correction-round counts strongly drove expenses.

To reduce credit consumption:

1. Submit clear initial requests. Specify target sites, pattern references, and applicable constraints up front rather than correcting results across multiple rounds.

2. Create context groups once instead of restating brand rules in every conversation. For additional details, visit Getting started with Acquia AI.

3. Approve a single page before delegating full microsite builds.

Acquia does not publish fixed credit figures per task because single estimates misrepresent task ranges.

Check credit balances

Acquia AI displays credit balances on the conversation start page as numerical amounts and percentages used, alongside progress indicators. Select Usage to access additional details. Because balances cover one month, evaluate credit consumption against remaining contract time rather than total figures alone. Acquia AI sends alerts when monthly usage reaches 80 percent and when allowances exhaust completely.

Zero balance behavior

When credit balances reach zero:

• New tasks cannot start. Acquia AI verifies balances when tasks begin. New work becomes possible after the balance resets on the first day of the following month. To increase credit allocations sooner, contact the Acquia account team to request larger monthly allowances.

• In-progress tasks complete without interruption.

• Review, approval, and publication options for existing results remain available.

• Advisor mode continues to function because it consumes no credits.

Because balances cover one month, monitor consumption pace rather than remaining amounts alone. A single large build with multiple revision rounds can consume a significant share of a monthly allowance.

Cloud Platform trial accounts

Acquia Cloud Platform trial accounts receive a fixed set of credits for trial durations. Unused credits expire when trial terms end.

Purchase additional credits

To purchase a larger monthly allowance, contact the Acquia account team. Self-service purchasing is unavailable in this release. Allowance purchases increase recurring monthly totals rather than adding one-time credit batches. Balances increase immediately, and subsequent months start at the higher allowance.